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“Beautiful business style hotel”

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Grand Hotel Kempinski Geneva
Ranked #20 of 109 Hotels in Geneva
Certificate of Excellence
Reviewed 29 September 2011

Very beautiful hotel. Seemed newly renovated. The location was very good and it had also a secure car park underground which was nice. The room was very spacious and very well designed. The concierge staff were very helpful.

  • Stayed: September 2011
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Thank Pierec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this reviewResponded 30 September 2011

Thank you for choosing The Grand Hotel Kempinski during your recent stay in Geneva. I am delighted to learn that you enjoyed your stay with us and that we met your expectations. Our commitment is to provide the highest level of service possible and guest satisfaction is our aim.

I hope to have the pleasure of welcoming you back and meeting you on your next visit to The Grand Hotel Kempinski Geneva.

With warmest regards,
Thierry Lavalley

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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589 - 595 of 999 reviews

Reviewed 27 September 2011

One of those hotels that's so up it's own **** and catering to a business market that it thinks it fine to charge you over 600 USD per night, an extra $60 for breakfast and not provide a coffe machine in your room. Avoid.

  • Stayed: September 2011, travelled on business
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1  Thank ohnmarkhin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this reviewResponded 30 September 2011

Thank you very much for choosing the Grand Hotel Kempinski Geneva during your recent stay and thank you for taking the time to write your feedback. We at the Kempinski understand the importance of fulfilling our guests expectations and it concerns me greatly that you have departed our hotel with a negative impression.

Please rest assured that we are in line with 5-star hotels in Geneva concerning the prices.

During your next stay, please do not hesitate to contact our guest relation service if you need to have a coffee machine installed in your room.

Looking forward to welcoming you back to Geneva!


Warm regards,
Thierry Lavalley

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2011

It's a typical posh and overpriced kempinsky hotel. But being located in Geneva it's even more expensive that average.
And after paying a huge amount of money they didn't even provide you with a "complimentary bottle of water" in your room.
What I also personally disliked is the "electronic fridge", where all the items, even if you just touch them are automatically charged to you credit card. And there is no free space in it. For me personally it meant that I couldn't but a cheese (as a swiss souvenir :)) and place it for the night in the fridge
For the rest - if you are business traveller and company covers all the expences it's ok: nice location near the lake, walking distance to the city center, cozy and clean rooms, very rich breakfast.

  • Stayed: August 2011, travelled on business
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1  Thank Maria N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this reviewResponded 27 September 2011

Thank you very much for your feedback here on Tripadvisor. We appreciate your positive comments about our location, as well as the cleanliness of our rooms. We put a lot of focus on our breakfast buffet and I am delighted that you remarked the effort.
Please rest assured that we are in line with the pricing of other 5-star hotels in Geneva. We do also provide complimentary water in all guest rooms.
During your next stay, please do not hesitate to contact our guest relation service if you need a personal item refrigerated - we can of course take care of this for you.

Looking forward to welcoming you soon back in sunny Geneva!
Warm regards,

Thierry Lavalley
General Manager

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Reviewed 19 September 2011

Very professsional and reliable... But very impersonal. No offense to it but it's just that kind of hotel. If you're a rich business man who spends half his time traveling, it's good for you.

But one thing: dont charge be for photocopies when Im paying 700$ a night!

  • Stayed: September 2011
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Thank Fadihon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LadyInRedKempinski, General Manager at Grand Hotel Kempinski Geneva, responded to this reviewResponded 20 September 2011

Thank you very much for selecting the Grand Hotel Kempinski during your recent stay in Geneva. We take all reviews seriously and highly appreciate your feedback. We fully understand your disappointment with regard to our staff attitude and business centre services. This will be definitely addressed at our upcoming Department Heads meeting.
We sincerely apologize that your experience with us did not meet your expectations and we hope that we will have the opportunity to welcome you back at our hotel on your next visit.

With kindest regards,
Thierry Lavalley

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2011

This Kempinski property has recently undergone updating in the guest rooms and they have done an excellent job. The rooms are well laid out and quite large. The bathrooms are large and well appointed. Excellent amenities are provided in the bath including a robe, slippers, great hair dryer and a scale.
The work out facilities and pool are very modern and beautifully maintained. The restaurants are very good but like everything else in Switzerland expensive.
The staff of the hotel are extremely professional and provide great service with a friendly manner. And of course the location can't be beat! It is just across the street from the Lake and is within walking distance of most everything and public transport is easily accessible too.
I always enjoy my stays at this hotel and look forward to returning.

  • Stayed: September 2011, travelled on business
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Thank moreintheworld2C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LadyInRedKempinski, General Manager at Grand Hotel Kempinski Geneva, responded to this reviewResponded 19 September 2011

I am really delighted to learn that you have enjoyed your stay with us at the Grand Hotel Kempinski Geneva and that we met all your expectations. Our commitment is to provide the highest level of service possible and your positive comments will definitely help us to reach our goals and serve as encouragement to all our staff.

I hope to have the pleasure of welcoming you back and meeting you on your next visit to The Grand Hotel Kempinski Geneva.

With my kindest regards,

Thierry Lavalley
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2011

Just had a fantastic stay at the Geneva Kempinski. The location is very convienient, with a great view of the lake, the free waterfront bike rentals directly outside the hotel, easy walking distance to restaurants and shops, a wonderful park to the left, the lake and jet feature right out front but most wonderfully perfect amazing Swiss hotel service from 99% of the staff. All staff with the exception of the room service order taker are incredibly service orientated and helpful. Over 5 days all I was helped daily by multiple helpful staff starting with a wonderfully warm and friendly front desk agent (despite our total jet lag slowness) Many different staff helped with restaurant recco's (all were spot on) directions, car hire issues, additional keys when locked out of my room, extra no problem service of the room, any and all silly requests instantly taken care of (an iron, a kettle for the room etc). The rooms are comfortable with firm mattresses (thank god no saggy mattresses here), choice of pillows (yay for foam) and wonderful housekeeping service that was always efficient no matter what time of day I put out the service please sign. The rooms are a little old worldy for my taste but have been updated with a flat screen and blue ray player (although sadly no disc rentals to play on it). Outstanding feature of the hotel is the gym - I thoroughly enjoyed working out there each day, very nice staff at the spa and gym and a great steam room. The pool looked great although we didn't have a chance to use it. Free wifi, great large towels. I can't say enough good things about this property. Overall a wonderful stay with 5 star service at every turn.

  • Stayed: September 2011, travelled as a couple
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1  Thank StAugreadthebook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 September 2011

I really enjoy staying at the Kempinski hotel in Geneva because of its great location but also nice facilities such as swimming pool and great choice of outlets; in the main restaurant, service could be improved; however overall very nice hotel with big rooms. I always get an upgrade to a room with lake- view - thank you! very convenient to walk to the shopping area

Room Tip: lake view room
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  • Stayed: March 2011, travelled on business
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Thank Leonora M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LadyInRedKempinski, General Manager at Grand Hotel Kempinski Geneva, responded to this reviewResponded 13 September 2011

I am truly delighted to read your review about how much you have enjoyed your stay with us at the Grand Hotel Kempinski Geneva.
I appreciate your valuable comments about the service of the restaurant, which will definitely will be taken into consideration. This will assist us to identify all aspects that we need to improve in order to deliver an uncompromising service during your future visits.

Looking forward to see you again at the Grand Hotel Kempinski Geneva.

With kindest regards,

Thierry Lavalley
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hotel Kempinski Geneva

Address: 19, Quai du Mont - Blanc, Geneva 1201, Switzerland (Formerly Le Palace Hilton Geneva)
Phone Number:
Region: Switzerland > Canton of Geneva > Geneva
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #20 of 109 Hotels in Geneva
Price Range: £281 - £446 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hotel Kempinski Geneva 5*
Number of rooms: 412
Official Description (provided by the hotel):
Welcome to Geneva! Home to numerous international organizations, Geneva has been referred to as one of the world's best cities to live in. By bicycle or on foot, visit an awe-inspiring cathedral, the UN and Red Cross Head-quarters, swim in the famous Lake Geneva or simply marvel at the Jet d'Eau, the iconic water fountain that soars above the skyline. Majestically situated on the shores of Lake Geneva, The Grand Hotel Kempinski is both a perfect leisure and a business destination located in the heart of Switzerland's most cosmopolitan city. ... more   less 
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