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Grand Hotel Kempinski Geneva
Ranked #23 of 105 Hotels in Geneva
Certificate of Excellence
London, United Kingdom
Level Contributor
95 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Great Hotel -”
Reviewed 25 February 2013

Immaculate hotel, foyer, entertainment areas and rooms, friendly and helpful service, great pool and spa, blissfully comfortable beds, perfect insulation for undisturbed sleep, right on the lake, everything you could want. Food and drink very expensive, but quality and service absolutely above reproach!

Room Tip: Our room was great, I doubt there is a bad room in this luxury hotel!
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  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lawrence J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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888 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (139)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
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  • Spanish first
  • Swedish first
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  • Any
English first
London, United Kingdom
Level Contributor
248 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed 20 February 2013

I like changing hotels and after going for a long time at President Wilson i decided to try kempinski. have been to their hotels in prague and abu dhabi and they were both very good. this is no exception. staff very helpful and polite. little glitches were sorted out efficiently and quickly. location very good like all 5 stars in geneva, all on the lake strip. very quiet at night. terrible pillows but just before leaving i noticed i could have asked for harder ones. pricewise slightly cheaper than wilson, not cheap. i was there yesterday monday and it was the only day the spa was undergoing maintenance. bad luck i guess.i will go back.

Room Tip: my room was the 4476. very quiet. fourth floor.swimming pool view, cheaper rooms due to bak view. i...
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  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Enrico S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 February 2013

The hotel is in an excellent location on the promenade by the lake with views of Jet d'Eau and the mountains beyond. The old town can be reached in about 15 minutes on foot and the central train station is 10 minutes away on foot. The breakfast was excellent and the dining area is bright and spacious with wonderful views over the lake. The indoor pool was a good size but a little cold in the winter and the steam room was a welcome relief from the cold. A sauna would be a nice addition to the health club. The rooms are a good size and the bathrooms are well appointed.
No tea and coffee making facilities in the room. Given the price of even the most basic rooms, this is inexcusable. The price is high but Geneva is an expensive city.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MM_2000_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this review, 20 February 2013
Dear Madam. Sir,

Thank you for taking a moment to comment on your stay with us at the Grand Hotel Kempinski Geneva. We take your remark into consideration and are delighted you enjoyed the location and facilities of our hotel.

We hope to welcome you back very soon.

With Kind Regards,
Thierry Lavalley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 13 February 2013

it's a very good hotel, right in the center of the town...overlooking Lake Geneva.
Hospitable individuals, very helpful in getting you around.
The morning buffet is decent as well, the apples with the engraving of the hotel name on it is pretty interesting. Do remember to pick one of them
Over all a decent stay with them.

Room Tip: All the rooms are pretty good, but if u need a room overlooking the lake..u need to pay around CHF80...
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  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SumaiyaSalim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this review, 18 February 2013
Dear Madam, Sir,

Thank you for taking the time to post your comment on Tripadvisor about your stay at the Grand Hotel Kempinski Geneva. We are delighted you enjoyed our facilities and service.

We hope to welcome you back very soon and make your stays even better.

With Kind Regards,
Thierry Lavalley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Longdon, United Kingdom
Level Contributor
76 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 5 February 2013

Stopped off after skiing so pleased beds were comfy why do ski resorts have uncomfortable beds?restaurant view is incredible yes hotel is expensive but worth staying in for the brilliant service thank you to the Veronica who checked us in and arranged for sweets for our daughter and backpack
The spa is staffed with very kind ladies and the products are divine sad to say not enough time to have any treatments. Sadly pool was closed so no comment there all in all a very nice stay 10 minutes or so to airport

Room Tip: We didn't have a lake view if you can stretch to it go for it
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  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mimroe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this review, 11 February 2013
Dear Madam, Sir,

Thank you for taking the time to comment on your stay at the Grand Hotel Kempinski Geneva. We are pleased you enjoyed our facilities and service.

We hope to welcome you back very soon and provide you with our complete set of amenities.

With Kind Regards,
Thierry Lavalley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
79 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 2 February 2013

This hotel has exellent location and everything in this huge complex that you need without ever leaving. Rooms are comfortable, great gym and beautiful swimming pool and very good restaurants. The Floortwo lounge offers beautiful views of the lake and changes into happening night scene. Night club Java is prominet scene of Genevas and international jetsetters. I was little bit dissapointed as I expected hight class of luxury that Kempinski hotels offers in other locations.
This hotel is bussiness oriented and its the overall feeling you get here.

Room Tip: Rooms with the lake views, the inside rooms are small and average
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  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank terka05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
120 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 2 February 2013 via mobile

The room itself is nice, modern and has everything you need (ask for a view on the lake). We had lunch at the Floor Two restaurant. The food was 1) expensive 2) not cooked properly 3) the service was rude. One of the waiters kept complaining about his Job to another colleague but right in front of us ... Not very professional.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rebeccus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this review, 5 February 2013
Dear Madam, Sir,

Thank you for taking a moment to comment on your experience at the Grand Hotel Kempinski Geneva. We apologize for the inconvenience and would like to reassure you that your remark will help us improve to guarantee a constant 5 star service delivery. We are delighted you enjoyed the facilities and amenities we provide for our guests.

We hope to welcome you back very soon.

With Kind Regards,
Thierry Lavalley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hotel Kempinski Geneva

Property: Grand Hotel Kempinski Geneva
Address: 19, Quai du Mont - Blanc, Geneva 1211, Switzerland (Formerly Le Palace Hilton Geneva)
Phone Number:
Region: Switzerland > Canton of Geneva > Geneva
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #23 of 105 Hotels in Geneva
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Grand Hotel Kempinski Geneva 5*
Number of rooms: 412
Official Description (provided by the hotel):
Welcome to Geneva! Home to numerous international organizations, Geneva has been referred to as one of the world's best cities to live in. By bicycle or on foot, visit an awe-inspiring cathedral, the UN and Red Cross Head-quarters, swim in the famous Lake Geneva or simply marvel at the Jet d'Eau, the iconic water fountain that soars above the skyline. Majestically situated on the shores of Lake Geneva, The Grand Hotel Kempinski is both a perfect leisure and a business destination located in the heart of Switzerland's most cosmopolitan city. ... more   less 
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