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“Will never again stay at a Best Western.”

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Best Western Hotel Strasbourg
Ranked #57 of 105 Hotels in Geneva
Madrid, Spain
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Will never again stay at a Best Western.”
Reviewed 27 February 2014

I am not one to EVER write reviews or complain, but with this experience I absolutely need to. Booked a room with friends for a long weekend with AMEX points. Typically this means you are even more of a valued customer, but this was not the case at Best Western Strasbourg. The amount of grief the front desk service put us through lasted a day and a half trying to figure out the point system, claiming we had to pay full price a full day after telling us the rooms were covered on points. One of the men even wrote the wrong date on our "free" travel cards, and we were nearly fined 100 francs while traveling on the train for his mistake. This experience has assured me I will never again stay at a Best Western, anywhere.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Erin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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435 reviews from our community

Traveller rating
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    43
    22
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Ipswich, United Kingdom
Level Contributor
63 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 27 February 2014

Stayed for three nights in February 2014. The hotel is literally 2 minutes from the train station. We checked in before mid day and the room was very good. Breakfast was continental and very good with plenty of choice and well stocked right up till 10 AM. The room was very quiet with fantastic sound proofing from the double glazing, not that the area was particularly noisy anyway. Just to also add that the two guys on reception (apologies I can't recall their names) were excellent, they spoke fluent English and were really helpful, when we lost our free Geneva travel passes and issued us replacement cards.
Overall, if you don't mind not having a Lake view this hotel is ideal. being just 8 minutes by train from the airport, and 2 minutes from the rail station as well as just 5 minutes from the lake. We would definitely stay here again if in Geneva.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank macala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 19 February 2014

Things are generally expensive in Geneva. The room rate is not cheap but comparatively speaking is quite reasonable given its excellent location. It's just across the street of the main train station and is close to other attractions too so can't ask for more. There are restaurants around the neighbourhood where you can always find something to feed you even late at night.

The room was fine for it's price. It's originally a rather dated hotel but Best Western refurbished it a bit so it's okay.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ChristinaAbba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stavanger, Norway
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 13 February 2014

BW Hotel Strassbourg has the perfect location only steps away from the railway station and main street. Great staff. Lovely room, good working internet. Minibar but no alcoholic beverages. Rather expensive room rate and I would have expected better selection for breakfast - but the food was very tastefull.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Terje S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puerto Banus, Spain
Level Contributor
29 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 10 February 2014

I loved this hotel It was big standard, clean room and close to the main train station. I also really loved the modern bathroom. Breakfast wasn't very rich but just tasty. Location is amazing but it can be a bit dangerous at night. Staff was very friendly.They gave us internet connection and the tickets for the public transport in Geneva. I definitely will be back to this hotel when will be spending my time in Geneva again.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rafael-israel18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
169 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 28 January 2014 via mobile

I went here in January 2014 and found the environment to be cozy and clean but was disappointed by the Internet since the signal was weak throughout my stay. Additionally, I as much as I liked the new and modern look of the bathroom the shower head wasn't working and I had to use the hand held. I think they should have offered me another room or a discount at least. The front desk task were pleasant but the couldn't fix my issues are suggested solutions so they failed. I rate this hotel 3/5. I would not stay here a second time unless all else was booked.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Asokore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pasadena, California
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 28 December 2013

The room and lobby were fairly average but that's what you get in Geneva if you can't spend a fortune. My room came with a free continental breakfast which was mediocre but certainly adequate for a few days. The location is super convenient. It's only a 2-minute walk to the train station that allows for numerous train, streetcar and bus options. It's also surrounded by restaurants and shops. This is in the red light district but as a single female business traveler, I was not the least bit affected by that.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SoCalMomPasadena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Hotel Strasbourg

Property: Best Western Hotel Strasbourg
Address: rue Pradier 10, Geneva 1201, Switzerland
Region: Switzerland > Canton of Geneva > Geneva
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #57 of 105 Hotels in Geneva
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Best Western Hotel Strasbourg 3*
Number of rooms: 51
Official Description (provided by the hotel):
Small Traditional Hotel located in the heart of the business district. ... more   less 
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Also Known As:
Best Western Strasbourg
Best Western Geneva
Geneva Best Western
Best Western Hotel Geneva

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