I am not one to EVER write reviews or complain, but with this experience I absolutely need to. Booked a room with friends for a long weekend with AMEX points. Typically this means you are even more of a valued customer, but this was not the case at Best Western Strasbourg. The amount of grief the front desk service put us through lasted a day and a half trying to figure out the point system, claiming we had to pay full price a full day after telling us the rooms were covered on points. One of the men even wrote the wrong date on our "free" travel cards, and we were nearly fined 100 francs while traveling on the train for his mistake. This experience has assured me I will never again stay at a Best Western, anywhere.
- Official Description (provided by the hotel):
- Small Traditional Hotel located in the heart of the business district. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Strasbourg
- Best Western Geneva
- Geneva Best Western
- Best Western Hotel Geneva