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“Great Location”
Review of Warwick Geneva

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Warwick Geneva
Ranked #31 of 109 Hotels in Geneva
Reviewed 16 August 2013 via mobile

Great location. The hotel is not as "sketchy" as I thought it would be. It's right by a train station and looks a bit dodgy from the outside but it's decent inside there's a shared terrace on the first floor which we used. Food is ridiculously expensive so we bought from the Coop then ate at the terrace, lovely. The front desk staff need a lesson or two about customer service. We had to wait to check out early in the morning. The guy at the front desk was taking a long time because a customer's visa was not working. After trying five times you would think he would stop. I had to interrupt as we were now running late for our flight. He basically said I had to wait because he can't multitask. After a few more minutes another guy came out to help us. Where was he all this time? It was very annoying. I've never had to wait that long to check out.

  • Stayed: August 2013
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Thank KDVan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alain R, General Manager at Warwick Geneva, responded to this reviewResponded 20 August 2013

Dear KDVan,
First of all we thank you very much for staying at the Hotel Warwick Geneva
I would like to thank you for sharing your impression toward the hotel and services, as it is only through guest's feedback that we are able to review our procedure of operations objectively and provide standards to meet or exceed our guest's expectations.
I was disappointed to learn that you encountered problem during the check-out and I would like to apologize for the inconveniences caused. Please be reassured that I reviewed your survey with the Front Office department manager and I did address all your items of concern in order to avoid such issue in the future.
We hope to have the pleasure to welcome you back soon, in the meantime should you need any assistance, please contact us!
With my best regards,

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522 - 528 of 1,052 reviews

Reviewed 10 August 2013

The hotel is a 2-3 minute walk from the Cornavin Railway Station and the location couldn't have been better. We stayed there for a night in a double standard room which was small but nice and comfortable. The staff at the reception and elsewhere were courteous and helpful with their suggestions on what to do in the city. It was raining almost throughout the day and we borrowed an umbrella from them.

Overall, a nice well located business hotel in Geneva.

  • Stayed: July 2013, travelled as a couple
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Thank Gautam_Anu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alain R, General Manager at Warwick Geneva, responded to this reviewResponded 12 August 2013

Dear Gautam_Anu,
Many thanks for taking the time to share your feedback with the other travelers. I was happy to read that you have enjoyed the hotel location and the sense of hospitality we offer to our guests, which is a motto for any member of our team.
We hope to have the pleasure to host you back soon.

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Reviewed 5 August 2013

This is a good, standard hotel where one enjoys the comforts to be expected in a hotel in the city. The location is good for transport. The setting uninspiring, but that is one of the factors why it is affordable. The staff is professional and civilized. The buffet breakfast is generous. Recommended.

  • Stayed: July 2013, travelled as a couple
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Thank Fischels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alain R, General Manager at Warwick Geneva, responded to this reviewResponded 12 August 2013

Dear Benjamin I,
We are pleased reading that our hotel meet your expectations. We appreciate your positive comments in regards to the friendliness and professionalism of our associates; we will share your remarks to them.
We look forward to welcoming you back soon.
Best regards,

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Reviewed 29 July 2013

If you want to stay in Geneve and travel to other Switzerland cities, this is probably the best hotel because it's location is 2 minutes walking to the main train station. Also to know Geneve well you have to walk just 50 meters and take the BUS or Metro.

The hotel also gives you a free-pass ticket that you can use in all public transports, during your stay.

The main problem of this hotel it's the noise, due to traffic, between 5:30 am to 8:00 am. Probably the room acoustic protection should be more effective...

Room Tip: The front rooms with Avenue View are awful, due to the traffic noise, from 5:30 to 8:00 am.
See more room tips
  • Stayed: July 2013, travelled with friends
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1  Thank web_mg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alain R, General Manager at Warwick Geneva, responded to this reviewResponded 31 July 2013

Dear web_mg,
Thank you for taking the time to review your recent stay with us. I was pleased to note that our location was convenient for you for visiting Geneva city and for continuing your trip in Switzerland. I am disappointed to read that you were bothered by the street noise and we apologize for the inconveniences. This is an area on which we are working on.
We do look forward to welcome you back in the future and we would be pleased to help you in choosing the right type of room.
Sincerely,

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Reviewed 25 July 2013

The hotel is good. The location is just near the central station. There are about 10 minutes walk from the hotel to the Old City. The continental breakfast is quite reach. The staff is friendly. The rooms are clean.

  • Stayed: July 2013, travelled as a couple
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Thank nikitin1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alain R, General Manager at Warwick Geneva, responded to this reviewResponded 29 July 2013

Dear nikitin1980,
We are delighted reading that you have enjoyed your stay with us and we hope to have the pleasure to welcome you back in the near future. In the meantime, we wish you a pleasant summer!
Warm regards,

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Reviewed 22 July 2013

Booked a couple of rooms at the Warwick. The hotel is centrally located and since it's next to the train station - which means it's close enough to the lake and also easily accessible from the airport via the train.
The rooms are fine - your typical European hotel room, which means small and functional.
However, there are some drawbacks that make this hotel less than ideal.
First, it's location is also a drawback - since the noise from the street makes a night's sleep less than peaceful. The wall are also rather thin, which compounds the problem.
Second issue wasAC. Since I in town during the summer season and Geneva was HOT and so was my room. Despite having an AC unit - the room was warm.
I went to complain and was promised it would be fixed. It wasn't. Spending a night in a steaming room for 2 night - not the ideal experience.
The second drawback seems to be the housekeeping service. The room was cleaned when I checked in - but was left uncleaned the second day.
All in all - if service was better, this could be a great option - but considering the repeated service issues - I'm doubtful this would improve.
I will not be staying here again.

  • Stayed: July 2013, travelled on business
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Thank HighTechTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alain R, General Manager at Warwick Geneva, responded to this reviewResponded 25 July 2013

Dear HighTechTraveller,
We thank you for taking the time to make a feedback on our hotel regarding your recent stay with us.
We, at the Hotel Warwick Geneva understand the importance of fulfilling our guests’ expectations, and we are sorry to read that you encountered short comings during your stay, since this is certainly not the type of service upon which we base our quality. Please be reassured that I personally discuss the AC system with the Technical department as well as the Housekeeping department manager concerning the room unmade.
I hope you will give us a second chance and we will have the opportunity to welcome you back to our hotel on your next visit to Geneva to regain your trust in our product.
Yours sincerely,

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Reviewed 22 July 2013

The front desk staff is pretty efficient and helpful and excellent housekeeping service. The room is clean and well equipped. Temperature control is decent in the room. The room is on the small side but served our purpose as we didn't hang out much at the hotel.

Location is superb. You can see the train station from the hotel. Tons of eatery around the hotel and the tram is close by as well. Fortunate that we were on the 5th floor. It was quite noisy outside even with the windows closed.

Overall, pretty pleasant stay. However, not too impressed with the waitress who served us the continental breakfast.

Room Tip: It is worth to get a room on the higher floor
See more room tips
  • Stayed: July 2013, travelled with family
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Thank Gracie-Oreo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alain R, General Manager at Warwick Geneva, responded to this reviewResponded 25 July 2013

Dear Gracie-Oreo,
We would like to thank you for sharing your impression toward your stay with us. We are delighted reading that you appreciated the services offered by our front office employees and our housekeeping department. We also took good note of your remark about the service during the breakfast. Your comments will be reviewed with the pertinent department managers.
Awaiting for your return at the Hotel Warwick Geneva, we wish you a pleasant summer.
Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Warwick Geneva

Address: rue de Lausanne 14, Geneva 1201, Switzerland
Phone Number:
Region: Switzerland > Canton of Geneva > Geneva
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#24 Luxury Hotel in Geneva
Price Range: £104 - £272 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Warwick Geneva 4*
Number of rooms: 167
Official Description (provided by the hotel):
The Warwick Geneva! The chic & elegant address in the heart of Geneva. The hotel Warwick Geneva benefits of a fantastic location in the city centre, opposite Cornavin railway station and seven minutes by train from Geneva International Airport. The hotel is a walking distance of the city's most popular attractions within the international organizations, the historical centre and many museums. Our Penthouse Rooms & Suites located on the top floor, enjoy a private terrace with stunning views of the mountains over the city and some with lake view. The bar and restaurant Teseo offer delicious and tasty options to satisfy every moment of the day. We also offer a preferred option for all types of business or private events up to 200 people. Our ambassador "William" and the entire team of the Warwick Geneva will take care of you throughout your stay. They will be happy to suggest tours and will answer all your questions. ... more   less 
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Also Known As:
Warwick Hotel Geneva
Geneva Warwick Hotel

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