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“Exceeded my expectations”

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Hotel InterContinental Geneve
Ranked #15 of 105 Hotels in Geneva
Certificate of Excellence
Maastricht, The Netherlands
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Exceeded my expectations”
Reviewed 19 November 2011

Stayed at InterContinetal Geneve for one night before heading back from a seminar near Bern.

I must say that the hotel exceeded all my expectations. The rooms seemed somewhat small on the hotel website but my corner room on 15th floor had sufficient space.

I dined in my room and had a TV combo plate (pizza, salad, Evian and fruit salad) which arrived in 20 minutes (as promised by the room service). All tough expensive, the sea food pizza was absolutely delicious.

The whole hotel is expensive but compared to other hotels in Geneva offers much better value.

The corporate InterCon (not the private site) website says that hotel offers a free shuttle which according to Concierge desk they have never had. They do have taxis waiting in front of the hotel if you need to commute to the airport or downtown Geneva.

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Roltza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinentalGVA, Directeur général at Hotel InterContinental Geneve, responded to this review, 29 November 2011
Dear Sir, Dear Madam,

We would like to thank you for having taken the time to share your experience at the InterContinental Genève with the Trip Advisor community.

We are most pleased to hear that you enjoyed your stay at the hotel and that services exceeded your expectations. Very good comments such as yours are quite important and useful for us. You may rest assured that they have been duly forwarded to the concerned persons.

Furthermore, we have taken good note of your remarks on the free shuttle mentioned on our corporate website. This facility is actually not available in our property – and never was – so we deeply apologize for the inconvenience created to you. Needless to say that proper actions have been taken with the concerned department to rectify this incorrect information.
However, please kindly note that, thanks to the travel pass offered to each guest upon check-in, you can explore Geneva with Geneva Public Transports, this free of charge. The bus n°5 stops just in front of the hotel and it takes only 10 minutes to go downtown or to the airport.

Looking forward to the pleasure of welcoming you back soon to the InterContinental Genève, we remain,

Sincerely Yours,

Michel Perret
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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743 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (131)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
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English first
Minneapolis
Level Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 18 November 2011

I have stayed there twice. in 2009 I was put in an outdated room and really could not understand why it was so expensive. Now I think most of the renovations are complete and the rooms are great. A bit on the small side, but still very nice. Service is excellent and so is the food. If it wasn't for the price, I would strongly recommend it. A bit out of the way for the central part of the city, but if you are in town for the UN, it's right by it. It's convenient to go to the airport by bus too. Really liked it there, but if my stay wasn't payed by my conference organizers, I would not have been able to afford it.

  • Stayed June 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zheb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinentalGVA, Directeur général at Hotel InterContinental Geneve, responded to this review, 21 November 2011
Dear Sir, Dear Madam,

We would like to thank you for having taken the time to share your experience at the InterContinental Genève with the Trip Advisor community.

Good comments such as yours are most important and useful for us. You may rest assured that they have been forwarded to all persons concerned.

We have also taken good note of your remarks concerning the room price.

Looking forward to the pleasure of welcoming you back soon, we remain,

with best regards,

Michel Perret
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orchard Road, Singapore
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 November 2011

I have been staying at this hotel for many years but have recently noticed the level and quality of service has started on a down path.

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BharatBB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinentalGVA, Directeur général at Hotel InterContinental Geneve, responded to this review, 29 November 2011
Dear Sir, Dear Madam,

We would like to thank you for having taken the time to share your experience at the InterContinental Genève with the Trip Advisor community.

We are really sorry to hear that you are under the impression of a deterioration of the hotel services. We would highly appreciate your letting us know in detail which inconveniences you encountered during your last visits and which departments are concerned, so that we can take the proper actions.

Looking forward to the pleasure of hearing from you back soon, we remain,

Sincerely Yours,

Michel Perret
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zurich, Switzerland
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 November 2011

Simply the best!!!

Warm and professional welcome at front desk and bell.

Excellent room preparation.

Value for money around this area of this hotel is the best. comparing to other similar hotels in Geneva, the service and staff kindness are the best.

Room Tip: Sound proof is good and not so croud traffice. Front desk staff will locate you the best possible op...
See more room tips
  • Stayed May 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 829TYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinentalGVA, Directeur général at Hotel InterContinental Geneve, responded to this review, 14 November 2011
Dear Sir, Dear Madam,

We would like to thank you for having taken the time to share your experience at the InterContinental Genève with the Trip Advisor community.

We are most pleased to hear that you enjoyed your stay and the hotel services. Warm comments such as yours are most important for us and you may rest assured that they have been forwarded to all team members concerned.

We can assure you that you will always be most welcome to the InterContinental Genève on the occasion of your future stays in the City of Calvin.

Looking forward to that pleasure, I remain,

with best regards,

Michel Perret
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Frankfurt, Germany
Level Contributor
42 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 9 November 2011

After the substantial refurbishment of the Intercontinetal a few years ago it is a very modern cool hotel. The entrance hall as well as the bar and restaurant are very stylish modern, almost like modern Japanese hotels. Prices are very high, but the rooms ar spaceous with all possible amenities. If one wishes one can say it is worth the price, but breakfast at 46 SFr is very expensive and continetal breakfast at 30 SFr is ridiculous.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tromelin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinentalGVA, Directeur général at Hotel InterContinental Geneve, responded to this review, 10 November 2011
Dear Sir, Dear Madam,

We would like to thank you for having taken the time to share your experience at the InterContinental Genève with the Trip Advisor community.

We are most pleased to hear that you enjoyed your stay at the hotel. Good comments such as yours are most important for us and have been forwarded to all persons concerned.

Regarding your remarks on breakfast, please kindly note that – as you may have read in our previous reviews – our breakfast is well-known in town and equivalent to those served in the 5-star hotels in Geneva. Furthermore, our guests can also choose à la carte breakfast.

Hoping to have the pleasure of welcoming you back soon to the InterContinental Genève and meeting you personally on that occasion, I remain,

with best regards,

Michel Perret
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
178 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 21 October 2011

Great hotel. helpful staff but buffet breakfast is very expensive.

Easy to take bus service from airport (Bus number 5). Just 7 minutes and three or four stops

Room Tip: Ask for room with lake view
See more room tips
  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JimS48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinentalGVA, Directeur général at Hotel InterContinental Geneve, responded to this review, 24 October 2011
Dear Sir, Dear Madam,

We would like to thank you for having taken the time to share your experience at the InterContinental Genève with the Trip Advisor community.

We are delighted to hear that you enjoyed your stay at the hotel. Good comments such as yours are most important for us and have been forwarded to all persons concerned.

Regarding your remarks on breakfast, please kindly note that our buffet breakfast is well-known in town and equivalent to those served in the 5-star hotels in Geneva. Furthermore, our guests can also choose à la carte or continental breakfast.

Hoping to have the pleasure of welcoming you back soon to the InterContinental Genève and meeting you personally on that occasion, I remain,

with best regards,

Michel Perret
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arroyo Grande, California
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 October 2011

Howard Johnson O'Cairns Inn and Suites (Rocklin, CA)
This hotel is terrible. If in the area stay somewhere else. No hot water, AC does not work properly, internet did not work, etc, etc, etc. They say they will fix but didn't

Room Tip: Stay somewhere else
See more room tips
  • Stayed October 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pam W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinentalGVA, Directeur général at Hotel InterContinental Geneve, responded to this review, 25 October 2011
Dear Sir, Dear Madam,

We would like to thank you for having taken the time to share your experience at the InterContinental Genève with the Trip Advisor community.

We have taken good note of your various comments and are sorry that the hotel services did not meet your expectations. An investigation has been made with the concerned departments and here is our feedback:

Please kindly note that we had to make some maintenance on the water installation, that is the reason why there was no hot water during around 10 minutes on October 20th, 2011.

Concerning the air conditioning, each room has its own remote control so that temperature can be adjusted to the guest’s preference. After reviewing our internal complaint logbook, it seems that no comment was notified on that subject recently. Should you have encountered some difficulties, our team members would have been most pleased to bring you assistance in this regard.

Needless to say it would have been the same for any internet issue.

Maybe you make a confusion between our hotel and the other one you mention on your review…

Despite this, we do hope that you will give us another chance to welcome you back in a not too distant future.

Best regards,

Michel Perret
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel InterContinental Geneve

Property: Hotel InterContinental Geneve
Address: 7-9 Chemin du Petit-Saconnex, Geneva 1211, Switzerland
Phone Number:
Region: Switzerland > Canton of Geneva > Geneva
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Geneva
#13 Luxury Hotel in Geneva
#19 Business Hotel in Geneva
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Hotel InterContinental Geneve 5*
Number of rooms: 333
Official Description (provided by the hotel):
The InterContinental 5-star luxury hotel, newly redesigned provides amazing views of the Mont Blanc, of Lake Geneva and Geneva City. It's a 3-minute walk from the United Nations and within a 5-minute drive from the International Centre of Congress CICG and the Palexpo Exhibition Centre. The spacious and elegant 333 rooms and Suites at the InterContinental Geneva have free Wi-Fi, free tea and coffee-making facilities, are air-conditioned and feature cable TV. Dining options include modern international cuisine and seasonal specialties served in the gourmet restaurant, which features a well-stocked wine cellar and a terrace. At the bar Les Nations, guests can enjoy a wide range of drinks, listen to live piano music, and browse in books and magazines. A sophisticated urban-style bar, Le Fumoir seduces you with its original cocktails and a selection of international cigars. The 4306 ft² Spa by Clarins provides a complete set of beauty and massage treatments. The health and fitness center is open 24 hours and there's a seasonal outdoor pool. ... more   less 
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Also Known As:
Intercontinental Hotel Geneva
Intercontinental Hotel Geneve

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