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Hotel Metropole Geneve
Ranked #19 of 106 Hotels in Geneva
Reviewed 26 August 2014

Overall a very good, traditional hotel in a good location, overlooking the park and lake and within walking distance to other central Geneva locations and the old town. The concierge staff are attentive and room service and housekeeping staff respond quickly with any requests

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts
1  Thank LeeHP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerGeneva, Quality Manager at Hotel Metropole Geneve, responded to this reviewResponded 27 August 2014

Dear Lee

I appreciate your sincere feedback and thank your for sharing your experience at Swissôtel Métropole Geneva.

Your comments have been communicated to the Colleagues and the Management. It reassures future potential guests of the service and the attention provided.

Please visit our web page to take advantage of the latest promotions and while you are staying with us, you should dine or have an evening drink with friends on our panoramic rooftop terrace called “5 lounge bar restaurant”. It is the place to be in Geneva. Space is limited so please do reserve a place in advance.

We hope to see you again soon.

Quality Manager

Remus Bagaian

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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316 - 322 of 787 reviews

Reviewed 25 August 2014

Everything was well to my satisfaction; very friendly and accommodating staff, complimentary valet-service and other details that I don't necessarily expect to be free of charge. The beds are wonderful and the rooms very nicely decorated.

The roof top bar is exquisite and is now my favorite hang out in Geneva.
I will most definitely stay here again!

  • Stayed: August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank The-sailors-wife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerGeneva, Quality Manager at Hotel Metropole Geneve, responded to this reviewResponded 27 August 2014

Dear Guest,

I highly appreciate that you have taken your precious time and provided valuable feedback with regards to your experience at Swissôtel Métropole Geneva.

Your comments has been shared with the management and the colleagues. It reinforces hotel’s strengths and at the same time reassures the guest and it assures that our hard work is felt by the guest.

The 5th Lounge Bar (the roof top bar) is highly requested and is a hip place in Geneva, therefore the access is available with a confirmed reservation. Dear guest, in order to assure a memorable evening do reserve a table in advance.

Looking forward to hosting you again at Swissôtel Métropole Geneva

Remus Bagaian

Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2014

Overall Service: Very Good
Rooms: Very Good
Location: Very Good
Amenities: Very Good
Cleanliness: Excellent
Value: Very Good
Sleep Quality: Very Good
What i Liked the Most: Food
What i didn't like: Parking infront of Hotel




  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts
1  Thank Wahid M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerGeneva, Quality Manager at Hotel Metropole Geneve, responded to this reviewResponded 29 August 2014

Dear Mr. Wahid M,


I sincerely thank you for having taken the time to share your experience at the Swissôtel Métropole Geneva with the Trip Advisor community.

Your review is of great support and at the same time gratifying to all of us at Swissôtel Métropole as we strive to content every guests. Furthermore, your comments have been shared with the colleagues and the management

Mr. Wahid M., with regards to the parking issue, I have taken note of your preferences and I would like to inform you that although the hotel does not have a parking, the concierge might assist you with the parking service at the nearest parking garage (please note that the parking is public and is not under the responsibility of the hotel, therefore the fees must be verified and agreed upon arrival).

Looking forward seeing you soon at Swissôtel Métropole Geneva


Warm regards

Remus Bagaian

Quality Manager

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Reviewed 23 August 2014

location very good,, price resinapol,personal good,,decoration very good,,food good,,quitnes good,cleaning very good,,internet below average,,breakfast below average ,,over all servise good,,ned big change in food

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts
Thank Fahad A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerGeneva, Quality Manager at Hotel Metropole Geneve, responded to this reviewResponded 27 August 2014

Dear Mr. Fahad A.,

Thank you for having taken the time to share your experience at the Swissôtel Métropole Geneva with the Trip Advisor community.

Your comments have been shared with the colleagues and the management. It helped us improve our service such as introducing more accurate questions at check in concerning the internet need and use.

Mr. Fahad A., do not hesitate to access our web page to take advantage of the different promotions available. In the future please advise my colleagues at the reception specifying your needs for internet use such as downloading, Skype, movies, music listening, etc.

Looking forward to seeing you soon at Swissôtel Métropole Geneva

Warm regards

Remus Bagaian

Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2014

Stayed here before moving to my apartment, and was really happy with everything. The location is really convenient, just around eaux vives and the jet d'eau, and also is right across the street from the lake. Hotel overlooks the lake on one end, and rue du rhône on the other. The staff were very friendly when checking in, and concierge was helpful in recommending good spots to visit.

Rooms are definitely on the small side, but everything is well situated - you don't feel too cramped. Beds are also very comfortable.

  • Stayed: January 2014, travelled solo
    • Location
    • Sleep Quality
    • Service
1  Thank Nkudsi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerGeneva, Quality Manager at Hotel Metropole Geneve, responded to this reviewResponded 21 August 2014

Dear Mr. Kudsi,

I am glad to hear that Geneva, such a cosmopolitan city, made such a great impression that you decided to move to. This means that we will see more of you in the Restaurant or Bar.

Mr. Kudsi, I sincerely thank you for having taken the time to share your experience at the Swissôtel Métropole Geneva with the Trip Advisor community. In addition, I guarantee that I have shared your comment with the colleagues.

Your review is of great support and at the same time rewarding for hard work to all of us at Swissôtel Métropole. The hotel’s location is unique in Geneva, precisely as you described it “really convenient” moreover, we provide guests a free pass for the public transport in the city.

With regards to the room, the hotel is undergoing a total renovation of the rooms facing the lake. A new room category “signature” is already available. The rooms are more spacious, luminous, modern and the technology is a state of art.

Mr. Kudsi let us indulge you soon in our 5th Lounge Bar Restaurant (opened only if weather conditions are permitting)which is a very hip place in Geneva. Please visit us before the summer end and do not forget to reserve your table in advance at 5@swissotel.com as availability is limited.

Warm regards

Remus Bagaian

Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2014

In a great location. With impecable service. At the base of Lake Geneva within walking distance to restaurants, beautiful views, shopping. We have always stayed in Geneva in hotels that are further from the base of the lake. This was a different experience given it's location. Hesitant at first (we were here on business), we not only enjoyed it beyond our expectations... we will be back, for it affords a commune with the city sights and scenes unique to its location.

Room Tip: A room with a view to the park and lake.
See more room tips
  • Stayed: June 2014, travelled on business
    • Value
    • Cleanliness
    • Service
1  Thank chichenuxmal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerGeneva, Quality Manager at Hotel Metropole Geneve, responded to this reviewResponded 21 August 2014

Dear Guest,

I sincerely appreciate the fact that despite your busy business schedule you found time to share your experience at the Swissôtel Métropole Geneva with the Trip Advisor community.

Your visit and review is rewarding to everybody at Swissôtel Métropole because “despite hesitant at first” you and your colleagues offered us the possibility to pamper you and to allow you to live positively and memorably a “different experience”. Talking about living a different experince, you just have to visit our new Signature rooms next time in Geneva

We strive to improve our service every day and with every guest, therefore, we encourage you dear guest that in the future to provide us with extensive information, such as interests and likes, upon reservation of your room. In this way, at arrival we can go beyond your expectations and provide a list of new places to discover in the Lac Leman Region (Geneva Lake Region).

Looking forward hosting you again and I wish you a memorable stay wherever your next destination might be.

Remus Bagaian

Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2014

Stayed here x2 on business and enjoyed the stay. Immaculately clean. Conceriege very good when returning from morning jog by providing water and towel as soon as you get back - service indeed.
Rooms somewhat on the small compact side but well appointed.
Very convenient and central. Close to lake and jet d'eau

  • Stayed: August 2014, travelled on business
    • Location
    • Rooms
    • Service
1  Thank David_Skade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerGeneva, Quality Manager at Hotel Metropole Geneve, responded to this reviewResponded 5 September 2014

Dear Mr. David Skade

Thank you for sharing your experience at Swissôtel Métropole Geneva, moreover, I highly appreciate the confidence you are showing in the Team and with the Hotel by having stayed already twice with us.

Your feedback has been shared with the Team and the Management and the comments are particularly valuable as you have pointed out our assets such as location and service. In addition, I would like to focus on the rooms comment and I would like to inform you Mr. David Skade that a new room category “Signature” is available. Please explore it on our webpage and during your next visit you might like to book it or just ask to see it. The room is modern in design with state od art technology and it is well adapted for the business traveler’s needs and wants of today.

While on our webpage, do not miss the promotions and benefits which are available only through direct reservation. One of these is, to become a Circle member and receive a faster internet connection.

Looking forward to accommodating you again.

Warm Regards,

Remus Bagaian

Quality & Training Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Metropole Geneve

Address: quai du General-Guisan 34 | Rue du Rhone, Geneva 1204, Switzerland (Formerly Swissôtel Metropole Geneva)
Phone Number:
Region: Switzerland > Canton of Geneva > Geneva
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#8 Family Hotel in Geneva
#16 Luxury Hotel in Geneva
#18 Romantic Hotel in Geneva
#20 Business Hotel in Geneva
Price Range: £239 - £393 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Metropole Geneve 5*
Number of rooms: 127
Official Description (provided by the hotel):
Nestled in the heart of Geneva with a beautiful view of the lake, Hotel Metropole Geneve is conveniently located on the left bank, within the city's famous shopping district and just a short walk from the Jet d'eau, the old town and the central business district. The hotel boasts the renowned top-quality service that is a hallmark of Swiss and Geneva hospitality, making it a home away from home for both business and leisure travelers to Geneva. ... more   less 
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Also Known As:
Swissotel Metropole Geneva Hotel Geneva
Swissotel Metropole Hotel Geneva
Geneva Swissotel Metropole Hotel

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