My husband and I were delighted when we arrived for our extravagant overnight in this high luxury and spectacular room on the top floor of this ancient and beautiful hotel with a million dollar view on Lake Geneva. The Sotheby's auction was raging downstairs and the hotel atmosphere was very upscale as was the price of our room listed as 1,500 Swiss Francs (the Swiss Franc is 20 % more than the dollar) though we didn't quite pay that much. After settling in I noticed a noise coming from the room next door. It turned out that it was coming through the closet, which might have been at one time a communicating passage between two rooms, but was now simply closed with a closet door on our side and a plywood panel at the back of the closet, giving us direct sound access to the other room. We could hear our neighbour cough, speak and move about in her room as if she had been in the room with us.
When we complained to reception over the phone we didn't receive attention and when we confronted them in person they explained there was unusual commotion in the room next to ours due to HVAC repairs going on. They assured us that the guest had been relocated to another room due to the same HVAC problems which would mean we would have an empty room next to us and therefore wouldn't hear anything. We were reassured but this turned out to be false as we heard our neighbour later on in the evening. Room number was 415. Perhaps the other rooms do not have this problem, but the fact that the staff didn't solve the issue and pretended that it was the first time they heard about the poor construction separating the rooms would indicate that there are better choices in Geneva if you are in search of a very special treat that would be better built than a cardboad stage set.
- Official Description (provided by the hotel):
- Since 1865, the family-owned Beau-Rivage continues to welcome the world’s well known personalities in total discretion. The hotel is situated on the lake front and boasts views of the city harbour and the Alps. It stands in the heart of the city, only a stone’s throw away from the Old Town, elegant stores and business quarters. The hotel provides charm and savoir vivre that makes it one of the most distinguished addresses in Switzerland. ... more less
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