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“Nice hotel and staff”
Review of Hotel Central

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Hotel Central
Ranked #48 of 106 Hotels in Geneva
Reviewed 27 May 2014

Hotel Central had our room ready as we requested even though we were early. We were upgraded to a larger room with a balcony. Nice! It is a bit hard to find but once you are there it is great. The welcome was warm. The delivered breakfast was breads, condiments and coffee. Close to the old town as well as the Geneva fountain and very close to a tram hub.

  • Stayed: May 2014, travelled as a couple
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3  Thank Margaret H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erik G, Owner at Hotel Central, responded to this reviewResponded 28 May 2014

Dear Margaret H

Thank you for your nice comments...
hope to welcome you back soon.

With best regards
Erik Gangsted
Hotel Central

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133 - 139 of 445 reviews

Reviewed 27 May 2014

This hotel is unusual in being set on the 5th and 6th floors above a shopping centre in the heart of Geneva. The accommodation is basic but the welcome and pleasant treatment of the staff is truly heart-warming. We had moved there after being in a very expensive business hotel on the other side of the river. The hotel is family-owned and they treat the guests with great courtesy and consideration. Breakfast is brought to your room at the agreed time and consists of very fresh croissants, coffee, tea etc. Do not expect luxury - but if you are looking for a perfectly decent, bargain priced room then this is the place for you.

  • Stayed: May 2014, travelled on business
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5  Thank MaryB37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erik G, Owner at Hotel Central, responded to this reviewResponded 28 May 2014

Dear MaryB37

I am so glad we were able to meet your expectations after having stayed in a more luxury hotel.
Thank you for the comments about the staff and I have passed them onto them.

Hope to see you back here soon and remain with best regards
Erik Gangsted
Hotel Central

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Reviewed 26 May 2014

The perfect location in the heart of the City. A comfortable base to explore both the Old City and the commercial centre. A little noisy first thing in the morning when the refuse collectors come round but that is the price for being in the heart of things. Very comfortable bed and spacious well appointed sitting room in our Junior Suite which included a fridge so we could supplement the simple breakfast served promptly in our room. Thoroughly recommend this a a good value place in an expensive city.

  • Stayed: May 2014, travelled as a couple
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4  Thank JC5586
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erik G, Owner at Hotel Central, responded to this reviewResponded 28 May 2014

Dear JC5586

So pleased you enjoyed the hotel and the city of Geneva.
Yes the city is trying to keep things clean and unfortunately a little noisy in the morning during the week.

With best regards and thanks again
Erik Gangsted
Hôtel Central

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Reviewed 24 May 2014

Such a great location, central to everything!

We did get the basic room, up on the 5th floor, just one bunk bed and a shower/sink combo.

The room had a balcony looking out into the city, honestly the most beautiful sight and addition to our stay. we were so happy!

The staff were VERY friendly, and I can't thank them enough for all the help!

They gave us a city map, and she marked our all the spots and bus numbers for us, if we wanted to go! As well as marking where the hotel was on the map, which is always helpful!

A great spot, super clean, and lovely!

  • Stayed: May 2014, travelled with friends
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2  Thank mleginus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erik G, Owner at Hotel Central, responded to this reviewResponded 28 May 2014

Dear mleginus

Glad you enjoyed your stay and we look forward to be able to welcome you back one day.

With many thanks
Erik Gangsted
Hôtel Central

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Reviewed 23 May 2014

My father and I stayed here for two nights on our first trip to Geneva, and we would definitely return. The room was rather typical European; space-conscious and with strange space efficiencies (such as a toilet immediately next to the room door, bunk beds, etc), but perfect for us, and with a beautiful French window/doors opening to a small terrace overlooking a roundabout and shopping plaza. The staff was kind, courteous, and very helpful with my father, who is disabled, and accommodated both our non-existent French and our special needs.

Of particular delight was the continental breakfast (petit dejuneur), which was delivered to our room each morning, complete with croissants, hard roll, coffee, and juice.

The room was sparse but clean and comfortable, and the free wi-fi really helped us find killer spots to visit! Downtown and the lake were a 5 minute walk, Old Geneva is even closer, the train station is only 15 minutes walking.

All around, a great stay for a couple or small family traveling on a budget!

  • Stayed: May 2014, travelled with family
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2  Thank JMMasterson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erik G, Owner at Hotel Central, responded to this reviewResponded 28 May 2014

Dear JMMasters.

Thank you so much for your comments and we were happy to be of help.
Your father was a wonderfull man and a pleasure to have at the hotel.

With best regards
Erik Gangsted
Hotel Central

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Reviewed 10 May 2014

Great location in Geneva, all tourist sites in walking distance, free transport from airport, get your ticket on arrival at ticket machine, hotel then gives you a travelcard to use on trams

clean room, and breakfast in your room a bonus
would recommend !

  • Stayed: April 2014, travelled with friends
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1  Thank katherineanne22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erik G, Owner at Hotel Central, responded to this reviewResponded 13 May 2014

Dear katherine.

Thank you for your comments....makes it all worth while.
Hope to be able to welcome you back soon.

With best regards
Erik Gangsted
Hôtel Central

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Reviewed 2 May 2014 via mobile

I booked a room in the Hotel Central months ago. Double room for 2 adults. My husband and I are traveling with our son, who just turned 4 years old this April. He always sleeps with us, and we always book a double bed room. To my surprise, as soon as we arrived at the hotel Central, Geneva, they told us they could not accommodate us in a double room, because we were in 3. They charged us DOUBLED the price for 2 nights, from us$270 to almost U$ 460.00, for a small bedroom with an extra bed, that we did not use, as our son still sleeps with us. The owner told us "by law they can not put 3 people in a double room". I am not sure what type of law is that, we are traveling through Switzerland, and we never had any problems in booking a double room for 2 adults, and getting our toddler in. They never offered any discount, they didnt even let us know how much more it would be, they simply told us they would make us a favor in rearranging other guests to accommodate us, and the upgrade room would cost more. How much more? Almost $200, for a small room, no fridge, nothing special. Breakfast was included but very plain simple: coffee, croissants, butter , jam, orange juice. Location is good, room is clean but old and very tight. We would be satisfied if the price was correct. My husband and I really felt the price was not correct, and we felt we got robbed on that one. We have traveled to Europe, Asia, America before, and we never heard that a small child in a room will count as a third person and you have to book a triple room. Right now we are in Bern, Switzerland, and we have a very spacious double room, where the 3 of us can sleep well in one big bed. The room has small refrigerator, very spacious, great location, and they never said they could not accommodate a 4 year old in a double bed room! And we paid $120 a night, not 250...

Stayed: April 2014, travelled with family
2  Thank DGF8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erik G, Owner at Hotel Central, responded to this reviewResponded 5 May 2014

Dear DGF8

We have noted your comments with surprise.
Not all hotels have the same regulations and your hotel in Berne may be different.
The room you booked was for a maximum of 2 persons as it was stipulated on your reservation confirmation. This room is for a maximum of 2 persons. A 4 year old child is a person. The room has not even enough space for a babycot nor an extra bed for a 4 year old.
Our compact rooms are small rooms, hence the name compact, with a 140x 200 double bed perfect for 2 persons who are looking for a good value option in the centre of Geneva.
When you checked in and we realised you were 3 persons we moved a regular customer to a smaller room, as the hotel was full as it often is, to give you a bigger room with an extra bed.
Can you imagine that if we accept children of that age to sleep in their parents beds...at what age do we stop and for how many children? Do we serve them breakfast?
We are really disappointed with your remarks as we really did our best to get you a bigger room to accomodate the 3 of you as our rules stated in our reservation confirmation copy....that you also received before arrival.
This is the way we have been working for many years to insure the comfort and safety of families with children.
You stayed 2 nights and it is a shame you did not come to see us to discuss your feelings in the rate...we could have maybe done something then!

Thank you for your understanding and we are really unhappy that you left the Hotel Central feeling let down.

With best regards
Erik Gangsted
Hotel Central

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Central

Address: rue de la Rotisserie 2, Geneva 1204, Switzerland
Phone Number:
Region: Switzerland > Canton of Geneva > Geneva > Cité
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites
Hotel Style:
#1 Best Value Hotel in Geneva
Price Range: £78 - £160 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hotel Central 2*
Number of rooms: 30
Official Description (provided by the hotel):
We look forward to welcoming you to our family-owned hotel in the heart of Geneva, at the foot of the Old Town, and a 3-minute walk from the lake. All rooms, studios and apartments are equipped with cable TV, DVD player, free WiFi/Broadband, telephone and fax/modem socket. Inclusive continental breakfast served in all rooms and apartments.Both short-term and long-term stays are welcome. ... more   less 
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Also Known As:
Central Hotel Geneva

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