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“Gracious old hotel in excellent location”
Review of Hotel Bristol

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Hotel Bristol
Ranked #8 of 109 Hotels in Geneva
Certificate of Excellence
Reviewed 20 June 2013

Comfy bed, very quiet due to double glazing hence a very good night's sleep; lovely old school charm and very friendly staff made our stay very pleasant. The hotel is very close to the lake and the Old Town so handy for shopping and restaurants, plus is easy to find from the airport and there is a parking building nearby. Geneva is not a cheap city so parking is expensive but the efficient and plentiful public transport options mean that you can easily get around without a car. We would definitely stay here again.

Room Tip: We stayed on the 2nd floor on the road side and it was still quiet
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  • Stayed: June 2013, travelled on business
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Thank SueC43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BristolManager, General Manager at Hotel Bristol, responded to this reviewResponded 1 July 2013

Dear Guest,

We would like to thank you for sharing this review on this platform!
Indeed, the Bristol Hotel is all about an excellent location and an unparalleled service culture with modern 5-star-hotel luxury. It Combines all the home-feel assets of a private house steering clear of short-lived fashions.
Looking forward to welcoming you during your next stay in Geneva, we remain at your entire disposal.

Kind regards

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641 - 647 of 1,080 reviews

Reviewed 10 June 2013

As a travel agent I stay in a lot of hotels around the globe, and my stay at the Bristol was excellent! The deluxe room was huge and beautifully furnished. The location near the lake as well as the train station is perfect. We took a 5 minute free train ride to & from the hotel, and it was a 5 minute walk from the station to the hotel. I will absolutely recommend this hotel to future clients. Only one small suggestion - breakfast isn't served till 7AM which is too late for those of us with early flights so maybe you can start a bit earlier.

Room Tip: We had a beautiful deluxe room that faced a courtyard.
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  • Stayed: May 2013, travelled as a couple
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Thank travelqueen94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BristolManager, General Manager at Hotel Bristol, responded to this reviewResponded 1 July 2013

Dear Guest,

A HUGE THANK YOU !!!
Thank you also for taking the time to post this review. We are very proud to count you among our new ambassadors and sincerely hope to welcome you soon.
We took note of your comment regarding the breakfast which should be served prior to 7am and we will do our utmost to do so upon request.

Kind regards from sunny Geneva

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Reviewed 22 May 2013

This is one of the few low scoring reviews I've given in a while but I hope it will give you some perspective about this hotel.

I stayed here for one night and got in late. Check-in was easy, thank goodness. The hotel is a little historic, somewhat of a royal vintage feel. For me, it's more conservative than I like. Don't come expecting it to be modern; the elevators are small and my room was small, as well.

The rooms are kept very clean though; there is even a little paper wrapper on the toilets to indicate that it's been disinfected. The bed was comfortable too. The Fitness Center does not have very modern cardio machines and had no elliptical - only a step machine that is a relic from 2006. Definitely needs to be updated. It did have a nice sauna room though.

What didn't work for me was the Internet when i tried to access it from 2 different devices. When I talked to the Front Desk, they insisted it was my problem. When I asked if there was a tech support number, the Grint Desk rep said no and couldn't understand why I was having an issue. I work for a major Internet company and know how to access the Internet so his attitude was totally unwarranted and he was completely unhelpful in trying to resolve an issue for a guest.

Additionally, the cost of breakfast was extremely high and I had no idea it would be 38 Swiss francs so beware since there are no signs posted about the cost.

All in all, I would not stay here again if I had to make a choice. I'd much rather stay at a bigger brand hotel and pay the high costs to get points rather than the disappointing service. The other sad part about my stay is that I feel that even if the Hotel reads this, they will turn up their nose at this review and deny it. That's the sentiment of the service I received.

  • Stayed: May 2013
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1  Thank Irene W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BristolManager, General Manager at Hotel Bristol, responded to this reviewResponded 1 July 2013

Dear Guest,

We take all feedback seriously, and sincerely regret that we did not meet your expectations.
Indeed, steering clear of short-lived fashions, the Bristol Hotel is a family-run hotel which aims to be always in tune the times in delivering discrete, personal-touch service in the grand tradition of Swiss hospitality.
But we "do not turn up our nose at your review and deny it" : we fully accept your point of vue and would like to apologize for any inconvenience caused. Regarding the wifi connection, we just invested in the Fibre Optique, and new working machines will be changed this winter in the wellness centre.

With our kind regards

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Reviewed 20 May 2013

I was in the city to attend a seminar on Women education in the city. Location was the reason that I booked this hotel, but I was very much impressed by the quality of services offered at this place. All the members of staff are highly trained; they know how to take good care of their clients. I must say they really value their guest. Throughout our stay they treated us like their valued guests. Rooms are very pretty, nicely decorated and well-appointed with all needed things. Washroom was luxurious and bed was very comfortable. Breakfast was lovely.

  • Stayed: April 2013, travelled solo
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1  Thank Oksana G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BristolManager, General Manager at Hotel Bristol, responded to this reviewResponded 1 July 2013

Dear Guest,

We are very proud to count you among our ambassadors! Indeed the Bristol Hotel is all about excellent location, great service and amenities... and Great staff!
We care a lot about our guests and this is very rewarding that you noticed our efforts.

Many thanks for your contribution and kind regards from Geneva

We look forward to welcoming you again!

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Reviewed 19 May 2013

This was a wonderful choice of hotel for a 3 night stay in Geneva. There were a group of us there and everyone was delighted with the accommodation. It is a 5 minute stroll from the station and a 2 minute stroll to the Lake. It is near the old town and the boat terminals and there are plenty of restaurants in the vicinity. We ate in the hotel restaurant on the first evening and the food was really excellent, as was the service. Drinks at the bar are expensive however drinks are expensive everywhere in Geneva. Rooms were clean and comfortable and, if you are at the front of the hotel, you will be able to see the river/lake. Reception staff were delightful and I would thoroughly recommend this hotel. It has old fashioned class!

Room Tip: If you want the window open, pick a room overlooking the garden as there is no traffic noise.
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  • Stayed: May 2013, travelled with friends
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1  Thank Ginger005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BristolManager, General Manager at Hotel Bristol, responded to this reviewResponded 1 July 2013

Dear Guest,

We are very pleased to learn that you enjoyed your stay with us!
Many thanks for posting this review and for showcasing our assets which are an excellent location and a great quality of service.
Looking forward to welcoming you in the future, we remain at your entire disposal.

Kind regards

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Reviewed 8 May 2013

Great location between the train station and the lake. This hotel had known better days. The rooms are downright basic, the gym has a few old equipment, and the spa looks a bit seedy. Polite and friendly service.

  • Stayed: January 2013, travelled on business
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1  Thank Lam N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BristolManager, General Manager at Hotel Bristol, responded to this reviewResponded 1 July 2013

Dear Guest,

We would like to thank you for taking the time to post your comments and we sincerely regret that we did not meet your expectations.
Our wellness centre was entirely renovated but a few working machines will be changed this winter.

Kind regards from Geneva

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Reviewed 6 May 2013

Absolutely loved this hotel. Everyone was so lovely to us, from the moment we walked in with a last-minute booking that wasn't even on their system yet, to every question we asked them! We were very kindly upgraded to a deluxe room which was beautiful - looked out on the gardens, had plenty of space, everything was clean and sparkling, and we felt rich and relaxed. Location is perfect - a very short walk from the train station, and even shorter walk (a few steps really!) to the lake and views, and then on to Old Town Geneva. Couldn't recommend this place or its people higher - thank you so much!

Room Tip: Garden view rooms are lovely!
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  • Stayed: May 2013, travelled with friends
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Thank klrscotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BristolManager, General Manager at Hotel Bristol, responded to this reviewResponded 7 May 2013

Dear Guest,

Many thanks for posting this review ! It is always rewarding to notice that our guests appreciate our efforts in order to make their stays with us as pleasant as possible.
We hope to have a chance to welcome you in the future.

Kind regards

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Additional Information about Hotel Bristol

Address: rue du Mont-Blanc 10, Geneva 1201, Switzerland
Region: Switzerland > Canton of Geneva > Geneva
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Luxury Hotel in Geneva
#11 Romantic Hotel in Geneva
#26 Business Hotel in Geneva
Price Range: £176 - £332 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Bristol 4.5*
Number of rooms: 110
Official Description (provided by the hotel):
Set deep in the heart of the city, just steps away from the waterfront and historic Old City attractions, the Bristol offers a discrete refuge for you to retreat back to at any hour, day or night: cocoon in the reassuringly comfortable rooms and suites, hang out at the bar, experience the chef's fresh and innovative fine-dining at Cote Square, or steal away to our Spa and Wellness Centre dedicated exclusively to total relaxation for both body and mind. ... more   less 
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Also Known As:
Bristol Hotel Geneva

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