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“Awful”
Review of Excelsior

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Excelsior
Ranked #59 of 106 Hotels in Geneva
Reviewed 15 July 2014

The worst hotel ever. Bad managment sure the biggest regret I ever been im my travel life.,
im not a weird person on perfection. I like to enjoy the places and at least minimal conditions. I never asked too much. But this hotel I dont recommend to anyone.
Bad bad cleaning! noisy, and the managemnt very rude with clients. the only good thing is good locatiojn, but that.. its just luck. You can find better hotels around.

  • Stayed: July 2014, travelled as a couple
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2  Thank Pedro N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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110 - 116 of 281 reviews

Reviewed 10 July 2014 via mobile

Spent 5 nights in Excelsior. The location is a stone's throw from the railway station, 3min walk from the river, 5min walk from the lake. You got all you need around the hotel: cafe, pharmacy, department stores. Geneva is pretty small so the old city is 10min walk from the hotel. Even so, it is very quiet.
The team was very helpful, recommending good restaurants and sites to go.
The rooms are large and there was a small chamber inside for baggage. The rooms are kept very clean, and so is the bath.
Since it was July, the air outside may be hot and humid, and so air conditioning could have helped, but still, they have a ceiling fan and a door to a tiny balcony which ventilate efficiency, keeping fresh air, as opposed to air-conditioned rooms that tend to seal and smell.
All n' all, highly recommended.

Stayed: July 2014, travelled with family
2  Thank Shmuel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2014

We visited Geneva during Easter weekend. The hotel is standard; clean room and bathroom. The neighborhood is really good, station, mall, lake, everything at walking distance. Service was fine, receptionist friendly.

We were given a twin bed though we had given 1 double bed as preference. They said we could change after the first night stay there. We did not ask for it though. The problem with one of the beds was that its top right leg was broken and hence the bed was not stable. We did not complain during our stay as we had already unpacked. What we thought was, this could not have gone without their notice. Room service would have noticed it for sure and they still gave it to customers which is weird.

Breakfast was standard; the egg boiling process was very confusing for everyone. They keep raw eggs and you need to boil them in a common boiler yourselves. This confuses everyone , even though there is a board but not everyone will notice it. People take each other's egg and if you don't stop others from taking yours, you might end up waiting for 10-15 minutes again. Also, some people didn't realize the eggs kept there are raw, and tried to break them with mishaps. I saw at least 2 tourists in trouble with that.

I would have rated this restaurant higher had they paid attention to these details. For the price you pay to stay here, you deserve a little more comfort for sure.

  • Stayed: April 2014, travelled as a couple
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2  Thank SSunahs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 June 2014

There is no waiting lounge and the desk staff are not very helpful, especially when you have asked for an early check in. The rooms are too small for comfort and air conditioners are needed in May and June. The breakfast is basic to say the least. Reminds one of a Nunnery!

  • Stayed: June 2014, travelled on business
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Thank romasolly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 June 2014

I recently spent 4 nights with my husband who attended a conference. I was very surprised what an expensive city Geneva is. This hotel is affordable and VERY well located. Just a short walk from the train station. When you stay at a Geneva Hotel you get a pass that allows you to use all public transportation for free. I took full advantage of this and visited different areas every day. The breakfast room is very small and busy in the morning but the buffet is plentiful and delicious. The room was clean and we could see Lac Lemans from our balcony. The young men in the reception were very friendly and helpful, the woman with the short blond hair needs some lessons in customer service, friendliness, smiling etc.

  • Stayed: April 2014, travelled on business
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Thank Birgit E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2014

The hotel is a short walk from the train station and it's cheap to take a train from the airport straight to the main station. The receptionist wasn't overly friendly or helpful when we arrived and told us we just had to use the internet to find information on tours and trains etc I had previously emailed a few times asking for information and help with booking something but received no response to any of my emails.
The room was quite average although this was a cheaper hotel in Geneva so wasn't expecting amazing accommodation. The shower however was mouldy which was a bit off putting. The room was small but no smaller than the average small room in Europe.
There is no air conditioning in rooms so on a warm night is quite uncomfortable. You can sleep with the window open but this lets a bit of noise in. We found leaving the window open all day while we were out made it somewhat cooler but it was still very warm,
There is a large department store over the road which has a fabulous supermarket at the bottom which is great for picking up water, drinks or anything you need. 10 minute walk to the flower clock and 20 to the fountain so location was really good.

  • Stayed: June 2014, travelled as a couple
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Thank AmeliaOS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 May 2014

My wife and I stayed at Excelsior hotel for 4 nights just recently. The hotel is excellent value compared to other overpriced options. We were kindly upgraded to a very spacious superior room on arrival. The reception staff were very friendly and helpful. The hotel is within walking distance to most key sites, the lake and close to the station. In short, if you want value for money, Excelsior deserves your serious consideration. If I come back to Geneva, this hotel will be top of my list.

  • Stayed: May 2014, travelled as a couple
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2  Thank JJJLUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Excelsior

Address: rue Rousseau 34, Geneva 1201, Switzerland
Region: Switzerland > Canton of Geneva > Geneva
Amenities:
Business Centre with Internet Access
Hotel Style:
Ranked #59 of 106 Hotels in Geneva
Price Range: £89 - £190 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Excelsior 3*
Number of rooms: 60
Reservation Options:
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