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“A clean and friendly hotel”

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Novotel Geneve Centre
Ranked #40 of 105 Hotels in Geneva
GreenLeadersBronze level
Rickmansworth, United Kingdom
Level 6 Contributor
140 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“A clean and friendly hotel”
Reviewed 27 April 2014

As you would expect from Novotel a very clean hotel with friendly staff. The food and drink in the restaurant/bar was expensive but not by Suisse standards. To move the lift you need a key card which seemed to stop working on a regular basis. The gym facilities were free as was the Wi-Fi. We would stay in this hotel again.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lyndsay F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine L, General Manager at Novotel Geneve Centre, responded to this review, 29 April 2014
Dear Guest,
We are glad to read that you enjoyed our facilities and that the geniality of our staff rendered your sojourn an even pleasanter one. We thank you for this comment and we look forward to the pleasure of welcoming you again soon.
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1,276 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (97)
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Zurich, Switzerland
Level 3 Contributor
21 reviews
6 hotel reviews
Reviewed 22 April 2014

One night stay on Easter weekend 2014.
some critique:
- Balcony would have been nice, but was not usable due to bug/mosquitos plague. This was not a one day phenomena as the curtains had dead bugs in it from earlier. Really too bad as the view was nice in the 7th floor over the roofs of Geneva.
- Not a "real" door to the bathroom (as in the pictures). Does not close and this is a personal opinion, but I like closing bathroom doors.

Room Tip: Check mosquitos on balcony, top floor seems nice with the view
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AlNic007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine L, General Manager at Novotel Geneve Centre, responded to this review, 29 April 2014
Dear Guest,
We are glad to read of your stay with us. We apologize for the mosquito presence though, unfortunately, it remains an issue all around the world. We thank you for posting this comment and hope to have again the pleasure of your visit.
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Dublin
Level 3 Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 4 April 2014 via mobile

STAY AWAY from this hotel. I can't believe that they still have four stars, this is scandalous.

My room was on the first floor and here is what I experienced:

- located in the red light districts: prostitutes and drug sellers in the street of the hotel

- SMELL: rooms have no possibilities to open the windows. Therefore the air is very bad and smelly in the room.

- CIGARETTE SMELL On top of that, my room had a cigarette smell. I felt incredibly uncomfortable sleeping in this room with this terrible smoke smell all over the room.

- Smelly sheets.

- Dirty white spots on the canapé

- NOISY - rooms on the first floor are very noisy. I had to sleep with earplugs.

- cleaning materials and bags with dirty sheets during all night in front of my room (see photo). They had not been removed within 12 hours.
Unacceptable for a 4**** hotel.

- SOFA BEDS - they sell rooms on the 6th floor with a defolded sofa bed. How can this be acceptable?

I do not understand how this hotel can maintain 4**** and would for nothing in the world stay there again.

I had booked this hotel on last minute.com for a very good price (a standard double bed room).
When I arrived at the reception, I was told that they had a "very nice" room for me on the 6th floor. Sounded perfect until I got in the room and saw a defolded sofa bed. Scandalous - I have never seen that before in my life in a four star hotel. Immediately I rang the reception and asked for a room with a decent and normal bed.
Not even apologising for the incident, they gave me another room.

This other room was based on the first floor. It had a normal bed, however the above mentioned points made my stay very uncomfortable and I was more than happy to leave the hotel.

Stayed April 2014, travelled on business
Helpful?
1 Thank CCL85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine L, General Manager at Novotel Geneve Centre, responded to this review, 7 April 2014
Dear Guest,
We are sorry to read that your stay did prove unsatisfactory at several levels. Though usually a rather quiet place it may, occasionally, happen that the obstreperousness of the street proves testing and we apologize for the inconvenience. Regarding the nearby neighborhood, we are aware of its potentially unsettling aspect, though your security and safety are managed both by our security personnel and the local law-enforcement agencies. Naturally, we understand your surprise and, once again, apologize, for issues that, unfortunately, prove delicate to handle in every major international city such as ours. We hope, nonetheless, to have again the opportunity to welcome you so you may get reconciled with our hotel.
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Travellers are raving about these Geneva hotels

Texas
Level 3 Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 April 2014

I have stayed at the Novotel in Geneva at least three times and I will say for the price it isn't much. Small bar with very uncomfortable foot stools to sit on, very small rooms and no view except the city building across the street. About a 10-12 minute walk to the train station and yes it's next to the red light district which can be interesting at night. During events the rooms run over $400 per night and in the states a Holiday Inn Express is nicer. Overall its ok but not my first choice.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank av8or2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine L, General Manager at Novotel Geneve Centre, responded to this review, 7 April 2014
Dear Guest,
We are glad to inform you that since your stay in 2013 we have fully renovated the bar. It is now a spacious and cozy relaxing area fully dedicated to your well-being. We thank you for having taken some time to post this comment and we look forward to welcoming you again, so you can fully enjoy the quality of our hotel and discover our new bar.
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Sweden
Level 4 Contributor
35 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 20 March 2014

We stayed here for one night after a skiing holiday in the 4 Vallées. When we arrived at the hotel the did not have space in the luggage room for our skis and boots, so we had to carry them to the room. It was obviously a busy day at the hotel.
We were two adults and two children and had an Executive room. The free coffee and drinks were good.
The beds are very comfortable and also the sofa bed was very good which is not always the case in some hotels
The bathroom was OK.
We did not have any problem with the climate in the room, good ventilation and temperature.
The breakfast was very good with good selection.
The area might be a little bit rough but not that worried us even if we went out late with our children.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wasabi69Sweden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine L, General Manager at Novotel Geneve Centre, responded to this review, 24 March 2014
Dear Guest,
We are glad to read of the pleasant stay you had with us, allowing you and your family to rest and relax. We thank you for having taken the time to post this comment and we hope to have soon the opportunity of welcoming you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
mumbai
Level 5 Contributor
80 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 18 March 2014

We stayed in geneva for 2 nights the hotel is very close to the train station and the lake. As others have mentioned it next to the red light area. Area looks a little shaky at night but they do not bother you as you pass by. You can walk a lane further and reach the hotel from the other side which is ok. Hotel is very clean and staff helpful.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Farz_Mumbai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine L, General Manager at Novotel Geneve Centre, responded to this review, 24 March 2014
Dear Guest,
We thank you for posting this comment; we are glad to notice that the professionalism of our team as well as the quality of our hotel made your stay in our city and even better one and we hope to have soon the pleasure of welcoming you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis, Minnesota
Level 4 Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 17 March 2014

Recently stayed for 7 nights on business. Clean hotel with friendly staff. As others have noted, located near the "Red Light" district- however, was never bothered by anyone as I passed through the neighborhood. Hotel is a short walk to the lake, train station ,etc.
Two suggestions: provide more daily variety to the breakfast buffet (was the exact same choices for the entire week); on three occasions I returned from the office late afternoon (nearly 5pm) and my room was not yet made-up. Had to leave again so that the cleaning staff could do their job. I suppose this was due to have the last room at the end of the hall, but would have thought the cleaning could have been accomplished by that hour.

All in all, a very good stay.

Stayed March 2014, travelled on business
Helpful?
Thank Rogue_Gent_612
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine L, General Manager at Novotel Geneve Centre, responded to this review, 24 March 2014
Dear Guest,
We thank you for having posted this comment. We are glad to read that the friendliness of our staff helped you have a nice stay with us and we hope to have soon again the pleasure of your visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Geneve Centre

Property: Novotel Geneve Centre
Address: rue de Zurich 19, Geneva 1201, Switzerland
Phone Number:
Region: Switzerland > Canton of Geneva > Geneva > Pâquis Navigation
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Geneva
#28 Luxury Hotel in Geneva
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Novotel Geneve Centre 4*
Number of rooms: 206
Official Description (provided by the hotel):
The Novotel Geneve Centre is a 4 star hotel located in the heart of Geneva, close to Lake Geneva and 15 minutes from the UN headquarters. The hotel features 206 rooms, a restaurant, bar and 6 meeting rooms for conferences and seminars. This 4 star hotel is equally suited to business trips and holidays with your partner or family. In addition to the fitness centre and spa, with relaxation room, hammam, sauna, solarium and massage room, guests enjoy free public transport. ... more   less 
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Also Known As:
Novotel Geneve Centre Hotel Geneva
Novotel Hotel Geneva
Novotel Hotel Geneve Centre
Novotel Geneva
Geneva Novotel

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