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“A Very Very Ordinary Hotel”

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Novotel Geneve Centre
Ranked #39 of 109 Hotels in Geneva
GreenLeadersBronze level
Reviewed 1 June 2014 via mobile

This hotel is conveniently located near the Train Station - a 10 mins walk. But that seems to be the only positive point about this place.....
First, as you enter the hotel gate, there are 7-8 steps down to the Lobby and you have to carry your heavy baggages yourself down. There is a small lift for this but that was not working for the two days we were there.
We were given a Room on the 1st floor which actually is the ground level as the lobby is on a lower level. There was lot of noise from the road and you cannot open the curtains as the window directly opened into the road.
Housekeeping is very poor and they clean the room very late. The Housekeeping cart and the Vaccuum cleaner was alway Parked in the passage.
Breakfast Ok but Staff very Ordinary and they already looked tired at 7.00 AM. They seem to be doing a favour to the guests.
There is a Red Light Area near the Hotel and watch out if you are walking with your family in the evenings.
Overall, I would not recommend this hotel...........

Stayed: June 2014, travelled as a couple
1  Thank goyalanup2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine L, General Manager at Novotel Geneve Centre, responded to this reviewResponded 2 June 2014

Dear Guest,
We thank you for having taken some time to post this comment. We are glad to read that our convenient location proved useful and that you enjoyed our breakfast though you seemed to have witnessed some imperfection that we shall quickly remedy.
We hope to welcome you again soon.

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Reviewed 30 May 2014

Though the location is good in the sense that it is close to the train station & airport, it is very close to the red light area. If you turn left from the hotel & walk, you can easily get a sense of this. It does not feel good to walk down with your young daughters & have these kind of elements surrounding you.

Besides the anti social elements, the other thing I didn't like was the hotel itself! This hotel is obviously old & showing signs of aging! It just doesn't give a fresh feeling. The room clean-up cart was always parked outside in the hallway with dirty linen etc adding to the run down look of the hotel. There are 8-10 steps that lead to the lobby, and you have to lug your suitcases down these steps. There was a small elevator for luggage but it wasn't working the 3 days we were there.

Apart from this, the service was very poor! The ladies came to clean our room at abt 3pm. when we were resting for the afternoon, so the room never got cleaned. Most hotels do the clean up by 12pm.

Ive stayed at other Novotel hotels (Novotel Lugano Paradiso) which had a much better feel & service was great! Hope this one also pulls up its socks soon!

  • Stayed: May 2014, travelled with family
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1  Thank ehan16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine L, General Manager at Novotel Geneve Centre, responded to this reviewResponded 2 June 2014

Dear Guest,

We thank you for taking the time to post this comment. Though it can prove challenging to make everything perfect at all times we hope that the congeniality and professionalism of our team helped you cope with some of the challenges potentially encountered in any major city and we hope to have soon the pleasure of welcoming you again.

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Reviewed 29 May 2014

The hotel is located close to the Gare de Cornavin and even with our suitcases, it was an easy walk from the train station to Rue de Zurich. It is also within walking distance of the main attractions in Geneve such as the lake and Jet d'Eau. The room and en suite bathroom were nothing to shout about but the beds were really comfortable and there was plenty of hot water. What really made our stay here great though, was the staff. The front desk were very friendly and helpful. We were able to store our luggage at the hotel overnight a day prior to check-in at no additional charge, and when we finally did check-in the next evening, we were given all kinds of helpful advice regarding Geneva, the public transport system, how to get to the Conference center and things to see and do. When we got to our room, the safe box was out of order but within 5 minutes of calling reception, a really nice guy from maintenance was there and the problem was fixed before I could finish my cup of tea! The hotel also offers free wifi in all its rooms which was great.

  • Stayed: May 2014, travelled on business
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Thank simbadada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine L, General Manager at Novotel Geneve Centre, responded to this reviewResponded 2 June 2014

Dear Guest,
It is with great pleasure that we read of our team’s efficiency and congeniality making your stay a nice one and we thank you for having taken the time to post your impressions. We look forward to welcoming you again.

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Reviewed 28 May 2014

Nothing wrong here. You get all you could expect in a high quality hotel. Clean, relatively spacious. Good breakfast. Great location in the Paquis, near tram line and water front. Staff helpful.

But it is a large impersonal hotel. Some staff are friendly, others just seem to be doing their job. Very well I might add but without much soul. Same goes for the ambiance. Impersonal.

I have stayed here about three time by now. Nothing has really changed in past five years in that regard.

I would definitely recommend the hotel for the convenience and cleanliness, not for its charm. Business: definitely. Personal: if something more inspiring is not available.

  • Stayed: February 2014, travelled on business
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Thank foubrac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine L, General Manager at Novotel Geneve Centre, responded to this reviewResponded 2 June 2014

Dear Guest,
We are glad to read that the quality of our hotel, the professionalism of our staff and our convenient location made for an efficient and nice stay. We thank you for posting this comment and hope to have soon again the pleasure of your visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2014 via mobile

We booked this based on two factors - location and price.

Both were on the mark even with the negatives.

It is is a great location 5 minutes from the train station which is one stop from the airport (fab)
It is also 5 minutes from the lake too - stunning.

However, we were given a room on the 1st floor which upon arrival was pleasing - large, clean etc. BUT when we got back late afternoon for a chill out there was a constant banging for over two hours! The pillows and room smelt of smoke.

Since we were only booked in for two nights we decided to just make do and hope that the noise stopped.

That evening when we got back at 10pm the noise was still going on !
The street noise along side the banging through the night was horrendous. There was shouting throughout and cars slamming.

After a horrendous nights sleep again with only one night left we really didn't want to change rooms so hoped the noise would stop.

But yet again at 3pm when we got back it had started again! I went a spoke to reception about the noise, I said I didn't really want to change rooms as we were leaving the next day! Immediately I was given a new key to a room on the 6th floor.

So we packed everything up and shifted to the new room. Again clean and plenty big enough. We did have a better nights sleep though.

When booking ensure you state non smoking as otherwise you will be on a floor where everyone smokes.

Ask for a room about the first floor.

Book breakfast if you want it when you book the room as otherwise it's very pricey (although perhaps in line with others in Geneva)

I would probably try another hotel next time.

Stayed: May 2014, travelled as a couple
1  Thank Saunders-long
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine L, General Manager at Novotel Geneve Centre, responded to this reviewResponded 2 June 2014

Dear Guest,
We thank you to have posted this comment. Though our neighborhood is usually quite free from excessive obstreperousness the opportunity for it might arise from time to time, for which we feel quite sorry. Nonetheless, we are glad to read of our fast and efficient team’s response allowing you to get a new and quieter room. We hope to have soon the pleasure of welcoming you.

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Reviewed 25 May 2014

The staff here was beyond friendly and helpful. The room was of decent size and very clean. One thing I did not like was the step into the bathroom and shower. Could be tricky late at night. Hotel was across the street from a mall that offers a wide variety of shopping and some restaurants. Also next to a bus stop that made going downtown very easy. All in all I would stay again.

  • Stayed: May 2014, travelled on business
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Thank Doug S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine L, General Manager at Novotel Geneve Centre, responded to this reviewResponded 26 May 2014

Dear Guest,
We are happy to see that the congeniality of our staff and the quality of our hotel made your sojourn a nice one. We thank you for this comment and hope to have have soon the pleasure of welcoming you again.

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Reviewed 22 May 2014

Room Tip: Don't leave you wake up alarms going as people in other rooms around you will be woken by it. Lo...
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  • Stayed: May 2014, travelled with family
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Review collected in partnership with Novotel Hotels
Thank 123BVM
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Catherine L, General Manager at Novotel Geneve Centre, responded to this reviewResponded 26 May 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Novotel Geneve Centre

Address: rue de Zurich 19, Geneva 1201, Switzerland
Phone Number:
Region: Switzerland > Canton of Geneva > Geneva > Pâquis Navigation
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#6 Green Hotel in Geneva
#29 Luxury Hotel in Geneva
Price Range: £109 - £233 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Geneve Centre 4*
Number of rooms: 206
Official Description (provided by the hotel):
The Novotel Geneve Centre is a 4 star hotel located in the heart of Geneva, close to Lake Geneva and 15 minutes from the UN headquarters. The hotel features 206 rooms, a restaurant, bar and 6 meeting rooms for conferences and seminars. This 4 star hotel is equally suited to business trips and holidays with your partner or family. In addition to the fitness centre and spa, with relaxation room, hammam, sauna, solarium and massage room, guests enjoy free public transport. ... more   less 
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Also Known As:
Novotel Geneve Centre Hotel Geneva
Novotel Hotel Geneva
Novotel Hotel Geneve Centre
Novotel Geneva
Geneva Novotel

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