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“Ok hotel for short stay”

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Novotel Geneve Centre
Ranked #39 of 105 Hotels in Geneva
GreenLeadersBronze level
Vasteras, Sweden
Level 3 Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Ok hotel for short stay”
Reviewed 26 July 2014

Good central location but quality of rooms, service and breakfast disappointing.

Efficient check-in but cleanliness and quality of room was below expectations.
Ok for short stay with family thanks to closeness to city centre or perhaps for business purposes thanks to good wifi and proper desk and chair.
Hotel interior and rooms are very uninspiring och breakfast is served in what feels like a bunker.

For single night stays ok, but for any longer visits choose some other hotel.

Room Tip: As always, the higher up the quiter it gets.
See more room tips
  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Kornblixt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelG, General Manager at Novotel Geneve Centre, responded to this review, 30 July 2014
Dear Guest,
We thank you for having posted this comment. We are glad to see that our excellent location and the efficiency of our services proved an essential asset to your stay with us. We hope to have again soon the pleasure of your visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,258 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (96)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Northern Ireland
Level 4 Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 23 July 2014 via mobile

The hotel is excellently located just a few minutes walk from Geneve Cornavin train station and I found it with ease. 2 minutes wall away is also the tram stop connecting you to either the UN building or into the city centre. Reception staff were very polite and welcoming. In saying that, I had booked a special deal which told me I did not get breakfast but when I checked out the receptionist asked me had I not taken my breakfast. When I said I didn't know I had 1 she informed me that 1 had been booked but that as it was after 10am it was too late to get it. Maybe this should have been clarified to me when I checked in... Also, as a sole female traveller the streets in the vicinity of the hotel were rather intimidating after dark - I did return from dinner to find police carrying out a drugs and immigration raid outside the hotel... Thankfully as soon as I stepped in through the reception door to the tranquility of the hotel it was soon forgotten. Housekeeping staff also tried to enter the room at 9am when I was still in bed, thankfully the chain was on the door!

Stayed July 2014, travelled solo
Helpful?
Thank jet-setting-teen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelG, General Manager at Novotel Geneve Centre, responded to this review, 25 July 2014
Dear Guest,
We are glad to read that the fineness of our service as well as the quality of our hotel guaranteed you and excellent stay despite the aspect of the nearby neighborhood. We thank you for having taken some time to post this comment and hope to have soon again the pleasure welcoming you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Holon, Israel
Level 4 Contributor
35 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 21 July 2014

Located in central location easy to reach by walk to the beautiful lake, though we were there during weekend and it seemed not pleasant to walk outside when the evening falls, as the neighborhood felt un-safe.
Apparently the room we booked, as most of the hotel rooms does not have opening window (a must for us), so we had to pay extra and upgrade to an executive room. Better facilities, though the balcony you get is on account of the room size, so we had a smaller room for the family. Must mention the rooms are not maintained nor cleaned properly. I was about to take pictures to show it, than decided not to be so mean...
Breakfast is fine, service is less - when something finishes it may or may not be renewed...
Reception staff are nice, friendly and helpfull.

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank sai_ji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelG, General Manager at Novotel Geneve Centre, responded to this review, 24 July 2014
Dear Guest,
We are glad to read to the congeniality and professionalism of our staff contributed to the quality of your stay. We know that the nearby neighborhood can generate an unpleasant feeling and we apologize for it. Luckily we work hand-in-hand with the local authorities - and we have our own private security service - as your safety is our first priority. We thank you for having posted this comment and hope to have soon again the pleasure of welcoming you.
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Bangkok, Thailand
1 review
Reviewed 19 July 2014

It did not happen to me but to my friend. He stayed at the Suite room with a living room. He did not need the sofa bed in living room because there is only one person. I informed at the front counter twice with different staff. But it never happen and the sofa bed has not been put away. He thought he waste the money to stay this suite as he couldn't use it for living room.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Novotel Hotels

Helpful?
Thank P S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelG, General Manager at Novotel Geneve Centre, responded to this review, 24 July 2014
Dear Guest,
We thank you for posting this a comment regarding one of your friends’ sojourn. We hope to have soon the pleasure of your own visit and of reading your own impressions.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Level 4 Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 16 July 2014 via mobile

Being 10 minutes far from Geneva airport this hotel was too convenient to us and our 2 days stay was so nice and quiet. The rooms are so modern and scenery is also nice . There is a shopping mall just opposite to the hotel

Stayed July 2014, travelled with friends
Helpful?
Thank vderderian73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelG, General Manager at Novotel Geneve Centre, responded to this review, 24 July 2014
Dear Guest,
Could it be possible that your comment was intended for our colleagues of the Suite Novotel located near the airport? Nonetheless, we are glad to read that you had a nice stay with our brand and we stand ready to welcome you at Novotel Geneve Centre so you can continue to discover the quality of our product. In the name of our colleagues and ours we thank you for posting this comment.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madrid, Spain
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 July 2014

We stayed there on January,2014
First of all, the location is ok, not great, but ok. Its about 15 min walk from the city centre, but its quite a nice walk, considering that you have to go all around the lake, really nice.
Other travellers say that it's quite dodgy, but it's not at all. There are a few dodgy looking people ,but they don't say anything to you, so it's still safe.
As well the hotel is completely sorrounded by nice restaurants, Korean Grill, lebanese,Thai,Chinese,French cafes and french cuisine etc
If you want to save some money, go to these area for lunches or dinners, You'll save a lot.

We had a few disappointing moments, for example, when we arrived we were starving, so we decided to order room service, we ordered Club sandwich with CHIPS. It took about an hour to arrive, and when it arrived i was shocked... I ve always known club sandwich as bacon egg,etc but it was York ham , tomatoes,lettuce and mayo...WITH CRISPS!! the funny thing is that we paid about 20 euros per sandwich. We told the recepcionist and she said in a very sassy way, that chips means crisps in french...but I WAS LOOKING ON THE ENGLISH MENU!

Then , the same night we asked in reception if we had breakfast included, they told us that it was included...and when we checked out they made us pay for it. For our surprise each breakfast was as well about 20 euros, so 2 breakfast, for 3 days...imagine how much we paid for them breakfasts...

Rooms are OK, Big windows which is nice, and as well they ve got a really nice Spa for free, its got a sauna, turkish steam room, relaxation room etc... In general our stay was OK, but i'd change a lot of things, starting by a better information for the customers that cant talk french.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Serg M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine L, General Manager at Novotel Geneve Centre, responded to this review, 14 July 2014
Dear Guest,
We thank you for having posted this comment. We are glad to see that our excellent location and the quality of our facilities helped you enjoy a nice stay. We are sorry to read that our American English use of the word “chips” instead of the British English ” crisps” confused you and we apologize. We hope to have soon again the pleasure of your visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Geneve Centre

Property: Novotel Geneve Centre
Address: rue de Zurich 19, Geneva 1201, Switzerland
Phone Number:
Region: Switzerland > Canton of Geneva > Geneva > Pâquis Navigation
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Geneva
#28 Luxury Hotel in Geneva
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Novotel Geneve Centre 4*
Number of rooms: 206
Official Description (provided by the hotel):
The Novotel Geneve Centre is a 4 star hotel located in the heart of Geneva, close to Lake Geneva and 15 minutes from the UN headquarters. The hotel features 206 rooms, a restaurant, bar and 6 meeting rooms for conferences and seminars. This 4 star hotel is equally suited to business trips and holidays with your partner or family. In addition to the fitness centre and spa, with relaxation room, hammam, sauna, solarium and massage room, guests enjoy free public transport. ... more   less 
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Also Known As:
Novotel Geneve Centre Hotel Geneva
Novotel Hotel Geneva
Novotel Hotel Geneve Centre
Novotel Geneva
Geneva Novotel

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