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“Great Hotel with horrific chefs” 4 of 5 bubbles
Review of Eastwest Hotel

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Eastwest Hotel
Ranked #6 of 106 Hotels in Geneva
Certificate of Excellence
Nairobi, Kenya
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Great Hotel with horrific chefs”
4 of 5 bubbles Reviewed 17 November 2011

We loved the hotel, the rooms, the man who helped us with our luggage was extremely pleasant (he was from Haiti) but the restaurant was a total downfall. The food was good but the attitudes of the chefs and server was EXTREMELY arrogant and rude. A good restaurant should serve good food and should have GOOD service, they go hand in hand. The service and rudeness of the chefs, waitstaff and floor manager will prevent us from ever going back or recommending it this restaurant.

There are plenty of other nice places to eat just around the corner with good food and great service!

Room Tip: We recommend the hotel but not the restaurant.
See more room tips
  • Stayed November 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank reviewsmatter12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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690 reviews from our community

Traveller rating
    437
    204
    38
    5
    6
See reviews for
108
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (88)
Date | Rating
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
London
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 12 November 2011

I've stayed at several of the hotels in this price range in and around Geneva centre, each on multiple occasions - EastWest has by far the best atmosphere, and the nicest rooms. The food and staff are great. I see no reason to stay anywhere else and continue to go back regularly.

  • Stayed November 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Mike G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brussels, Belgium
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 8 November 2011

From the beginning to the end of my stay I was impressed with the kind and competent staff. We had some trouble with our safe at 5:30 AM and the concierge was really fast and nice. The bed and shower were amazing and the room had little touches, such as free Nespresso coffee, that made our stay even more enjoyable. A true gem!

  • Stayed November 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank f_bruggink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Juan, Puerto Rico
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 2 November 2011

We stayed for 2 nights in October. The personell were more than helpful. We had a problem with the taxi driver coming from the airport and they immediately came to the rescue. The room was divine, we had a view of the water.

We had dinner there and found the food spectacular also. The service impecable. This city is extremely expensive, this hotel is less expensive than many, however, it is well located, walking distance to the water, the old city, etc. People in the hotel directed us and provided a map for our walks. They also provide free transportation card that we used to board the different boats that go around the lake.

  • Stayed October 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank magistranadal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rockaway, NY
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 1 November 2011

The hotel staff is what impressed me most.....very friendly,polite and helpful. They assisted us in getting around the city and pointed us in the right direction when looking for restaurants, historical sites and the train station.very very nice staff!! The room was very comfortable...esp loved the bed and pillows ( and the super soft linens were great too). Well within walking distance to great shopping areas and the historical part of town and a very short walk to the train staion!! Would definately reccomend!

  • Stayed October 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Carol S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
uk
Level Contributor
40 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 28 October 2011

We decided to stay based on the good reviews here and it was perfect. The staff, the extra touches, the bed, the awesome bathroom with the best shower ever! We felt looked after all the time plus they had good ideas for eating out - even commenting on places that would be too expensive - and Geneva is not cheap!
Would go back - and try and get a room price with breakfast next time!!

Room Tip: room 30 has a great bathroom and space for a extra bed
See more room tips
  • Stayed October 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank glen-affric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 23 October 2011

This is a great hotel in a good location, just a few minutes walk from Geneva's main rail station and tram terminus.

The hotel itself is well appointed and the reception staff were very friendly and professional, as were room service staff.

The hotel features free wifi throughout, which is a reasonable speed. The rooms are spacious and boast very pleasant contemporary decor, with dark wood floors and modern facilities, including a coffee machine, rain shower, steam-free mirror and flat-screen TV with a choice of international channels.

The beds and pillows are very comfortable (if perhaps a little on soft side) and the rooms are quiet and peaceful. The layered curtains block out all the light.

The hotel has its own bar and restaurant and both are very pleasant places to spend time. There is a rather nice courtyard at the rear of the hotel, where you can enjoy drinks alongside a contemporary waterfall.

Geneva's main city attractions are all within easy reach either by walking or by the extensive public transport network. All city public transport (trams, rail, buses and boats) is free to hotel guests.

Point to note: Geneva is very expensive and there's only really sufficient to keep a busy sightseer occupied for 2-3 days, unless you plan on spending a lot of time in musuems or hiring a car and seeing the surrounding areas (including the local vineyards).

The best way to get to the hotel from the airport is to take the train or bus to Geneva Cornavin station. The ticket is free from a machine at the airport and the walk from the station to hotel is quick and easy. A taxi costs around CHF35 for the relatively short journey.

Room Tip: Ideally, choose a room at the rear of the hotel.
See more room tips
  • Stayed October 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank JDW-TKM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Eastwest Hotel

Property: Eastwest Hotel
Address: rue des Paquis 6, Geneva 1201, Switzerland
Phone Number:
Region: Switzerland > Canton of Geneva > Geneva > Mont-Blanc
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#1 Business Hotel in Geneva
#3 Romantic Hotel in Geneva
#3 Family Hotel in Geneva
#6 Luxury Hotel in Geneva
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Eastwest Hotel 4.5*
Number of rooms: 41
Official Description (provided by the hotel):
A few steps from the lake, close to the business and shopping areas, Eastwest Hotel is the ideal home away from home to make the most of your stay in Geneva. The old town and the international organizations are a few minutes away. ... more   less 
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Also Known As:
Eastwest Hotel Geneva

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