Very small hotel with limited staff. Only 3 manned the front desk and only one person could deal with any problems with reservations, who only comes in during the day. They promoted themselves as East meets West but messed up reservations with 2 different surnames (CHENG & CHEN). Insisted that I have reserved 2 rooms for 2 nights. Even when I presented my booking confirmation upon check in, person took my booking confirmation paper for references, but obviously did not even care to look into it. Certainly an eye opener for me, amazed at how their fount desk woman refused to acknowledge their own mistake on 2 confrontations, and just dodged their mistake. Why bother checking in with your passports if your full name isn't the same with the reservations?
Further more, some higher authority person later, (after my return) emailed me to say: we have as a commercial gesture cancel without any fee the reservation . (all of my reservation numbers started with 7. Booked through SLH)
Either very bad hotel in house staff communications or just slack.
Limited services, no much interest in guests service, only excellent parking help.
Will not book this hotel again.
Not recommended for travellers with kids, or Chinese common surname.
If you are driving there, there is no place to stop. Its front doors are right in the middle of busy traffic, which makes travelling with kids and lots of luggage quite chaotic.
They gave me a room with one window and facing a wall.
I could understand if I booked the room last minute and I get this room. But i made the reservations 1 month ago, and for 2 nights.
Big disappointment to my last day in Geneva. Will never book this hotel again.
Have stayed in many boutique hotels with more narrow streets and busier countries, this one should not make it to the list of Small Luxury Hotels of the World at all.
- Official Description (provided by the hotel):
- A few steps from the lake, close to the business and shopping areas, Eastwest Hotel is the ideal home away from home to make the most of your stay in Geneva. The old town and the international organizations are a few minutes away. ... more less
- Reservation Options:
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- Also Known As:
- Eastwest Hotel Geneva