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“Will not book again”
Review of Eastwest Hotel

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Eastwest Hotel
Ranked #6 of 105 Hotels in Geneva
Certificate of Excellence
London, United Kingdom
Level 5 Contributor
68 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Will not book again”
Reviewed 9 February 2014

Very small hotel with limited staff. Only 3 manned the front desk and only one person could deal with any problems with reservations, who only comes in during the day. They promoted themselves as East meets West but messed up reservations with 2 different surnames (CHENG & CHEN). Insisted that I have reserved 2 rooms for 2 nights. Even when I presented my booking confirmation upon check in, person took my booking confirmation paper for references, but obviously did not even care to look into it. Certainly an eye opener for me, amazed at how their fount desk woman refused to acknowledge their own mistake on 2 confrontations, and just dodged their mistake. Why bother checking in with your passports if your full name isn't the same with the reservations?

Further more, some higher authority person later, (after my return) emailed me to say: we have as a commercial gesture cancel without any fee the reservation . (all of my reservation numbers started with 7. Booked through SLH)
Either very bad hotel in house staff communications or just slack.
Limited services, no much interest in guests service, only excellent parking help.
Will not book this hotel again.
Not recommended for travellers with kids, or Chinese common surname.
If you are driving there, there is no place to stop. Its front doors are right in the middle of busy traffic, which makes travelling with kids and lots of luggage quite chaotic.
They gave me a room with one window and facing a wall.
I could understand if I booked the room last minute and I get this room. But i made the reservations 1 month ago, and for 2 nights.
Big disappointment to my last day in Geneva. Will never book this hotel again.
Have stayed in many boutique hotels with more narrow streets and busier countries, this one should not make it to the list of Small Luxury Hotels of the World at all.

Room Tip: If you must book this hotel, make sure you ask for rooms with WINDOWS FACING OPEN AREAs, must tell t...
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank rocket4rocket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (94)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
London, JHB
Level 4 Contributor
34 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 2 February 2014 via mobile

We stayed at this hotel in January 2014. This was advertised as a family hotel. It's a pleasant boutique hotel, but it is NOT a good family hotel. They have no kids menu, limited flexibility for dealing with children, and limited interest in doing so. The service was average, not poor but not great, food was ok, but the menu was limited. I wouldn't recommend it for the price (we were in the executive suite and were woken up by load guests outside of our room). There are better options in Geneva in our view.

Stayed January 2014, travelled with family
Helpful?
Thank Goodtaste73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
67 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 2 February 2014

This is the ideal place for a short stay in Geneva. The decor is minimalist with an oriental theme. The staff and friendly and the rooms simple but cleverly designed, modest in size but not cramped. The free wifi works well in the rooms as well as common areas. The configuration of the restaurant area is a little disappointing (it feels more like a bar/snack area) but it is more than compensated for this by the quality of the food and the wine list. I enjoyed foie gras, lentil and truffle soup followed by seared scallops with sweet potato blinis. Both absolutely delicious with a half a bottle of Condrieu. I am looking forward to my next visit.

  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dhahran, Saudi Arabia
Level 6 Contributor
106 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 21 January 2014

We stayed 3 nights (extended one as we liked it). Room comfortable, bathroom and amenities good, in room coffee maker was particularly good! Our package included breakfast, which was ample and delicious; hot items such as eggs as well as the normal full European cold meat, yogurt, selection of breads, etc. Location easy walk from train station and the #1 bus runs outside the front door, connecting to several tourist places of interest. All in all a very nice hotel.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BombayLiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 7 January 2014

Stayed one night, three of us (including a 7 year old).

Adequate boutique hotel, would not say it is luxurious. Room was swiss-standard size (smallish compared to average international sizes).

Location is double-edged. On one hand it is near to the river (10-15 min leisurely walk across the bridge to the Old Town). On the other hand, it is near to a/the red-light district. We walked from the railway station to the hotel around 8 pm, and walked past a sex salon (Amsterdam style), and there were seedy characters hanging around the street corners. Maybe it was due to my lack of prior, thorough research (if you google rue de paquis or neighbouring streets, and streetwalkers, you get some hits). To be fair, not within the immediate environment of the hotel, and we did not feel endangered.

If you have young ones, you would have to plan your neighbourhood walks a bit more than I did.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Utd_till_I_die
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 3 Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 7 January 2014 via mobile

With hardwood floors, large rooms with large bathrooms! Rain showers, deep bath tubs and huge comfortable beds I would recommend this hotel whole heartedly.

The food was impeccable and the facilities were well maintained.

Service was great and very welcoming.

Well done EastWest Geneva!!

Stayed January 2014, travelled solo
Helpful?
1 Thank NichCo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monte-Carlo, Monaco
Level 6 Contributor
264 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 213 helpful votes
Reviewed 28 December 2013

Rooms are one the small side but amenities are excellent.

The check-in was quick.

Location is near the train station (about 500meters) and the lake (200meters).

Great value for a luxury hotel that is part of Small Luury Hotels

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mahme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Eastwest Hotel

Property: Eastwest Hotel
Address: rue des Paquis 6, Geneva 1201, Switzerland
Phone Number:
Region: Switzerland > Canton of Geneva > Geneva > Mont-Blanc
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#1 Business Hotel in Geneva
#3 Family Hotel in Geneva
#3 Romantic Hotel in Geneva
#6 Luxury Hotel in Geneva
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Eastwest Hotel 4.5*
Number of rooms: 41
Official Description (provided by the hotel):
A few steps from the lake, close to the business and shopping areas, Eastwest Hotel is the ideal home away from home to make the most of your stay in Geneva. The old town and the international organizations are a few minutes away. ... more   less 
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Also Known As:
Eastwest Hotel Geneva

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