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“Comfortable well placed but rooms need a bit of care”
Review of Eastwest Hotel

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Eastwest Hotel
Ranked #6 of 109 Hotels in Geneva
Certificate of Excellence
Reviewed 14 August 2014

This Hotel is nicely placed for easy access from the train station and the centre of town. The staff were efficient and very polite. The rooms are nicely sized and clean but they are showing signs of wear and tear (peeling varnish, worn wood etc.) also room smelt of smoke despite being non smoking ( I suspect previous occupant using the balcony)
The area as a whole though is in some danger of getting very seedy, I stayed in this locality 2 years ago and the decline is evident. The red-light district is only one street away with open soliciting all day, I'm no prude but I suspect others might find it a little unnerving

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Kevin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc-Antoine N, Directeur général at Eastwest Hotel, responded to this reviewResponded 6 October 2014

Dear Kevin,

Thank you very much for taking the time to share your impressions about your recent stay with us.

We are delighted to read that from a service point of view we met your expectations, and that you found your room nice and clean. We sincerely regret that there was an unpleasant smell of smoke despite the room being non smoking.

Your point about the wood showing signs of wear and tear is valid and we would like you to know that our maintenance programme over the next few months includes polishing, varnishing or replacing the wood surfaces in all the rooms where needed.

With regard to location, Geneva is a very small city, so whilst we are only one street away from the red-light district, we are also only steps away from the beautiful lake.

We sincerely hope to have the pleasure of welcoming you again.

Best regards,

Marc-Antoine Nissille
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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225 - 231 of 760 reviews

Reviewed 9 August 2014 via mobile

This has been a very nice surprise. Hotel room is excellent, beds are soft, well proportioned bathroom. This hotel is well placed in Geneva for walking, many restaurants are nearby. We will watch fireworks from the roof tonight during the Geneva Festival. A great stay, thank you East West Hotel Staff and Manager.

Stayed: August 2014
4  Thank FleetDaddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2014

This hotel is excellent. The hotel interior and room details are really nicely designed. At the end of a long day of meetings, it is a very pleasant and peaceful place to return. The rooms are comfortable. My bed was very comfortable. They have really nice amenities. They leave cookies in the room every day. The staff are uniformly excellent, as is the food in the hotel dining room and on the room service menu. I would certainly return here on future visits to Geneva. The hotel Wifi is free and also excellent.

  • Stayed: June 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
2  Thank tsogl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2014

A nice, comfortable, with good decorative environment, excellent, remarkable staff service - people who really hosts a guest with nice posture, guidance and answering positively to all needs. We needed an extra bed for our daughter, who arrived from another trip and had a smal period - just one overnight - to stay with us and even with the hotel fully booked, everything was well prepared and she was hosted as we were. Our trip to the airport, at 3:00 AM was very well arranged, prepared and helped by the staff. The bedroom was really comfortable, beautiful and well served. The hotel is not far from the nice train station and is close to the Lake, providing good walks in the end of the night.

Room Tip: As the hotel is close to the Bus terminal and to the train station, I recommend to book it for at le...
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  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank Gljamil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2014 via mobile

I stayed 1 night on 23 July. Hotel interior is really well thought out. Attractive boutique decorations and furniture. Beautiful hidden courtyard, which provides a great place to relax after a busy day. Staff are professional. Food is excellent. I will be staying again.

Stayed: July 2014, travelled on business
2  Thank ExplorerLog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2014

Stayed at hotel beginning of July for one night.
1. Rooms- amazing! Very comfy bed, great amenities, with small perks such as a complimentary bottle of water and a cookie..
2. Staff - very courteous and helpful. When leaving the hotel gave us a complimentary bottle of water, on our way to the airport.
3. Hotel - great location, 2 minutes walk from lake. Everything spot on, great condition.

Would definitely come back here again!

  • Stayed: July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank Royi B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2014

Location is great. geneva is a small place and , this hotel is a few minutes walking distance from main train station and similarly close to everything of interest. The free public transport pass provided makes it even easier..
You can quickly tell if the staff cares and here they certainly do. Everybody from reception to housekeeping helps with a friendly smile. Sign of a terrific hotel. Rooms are comfortable ,especially on the hot day it was with great AC.
This is the place to stay if your travel plans lead to geneva..

Room Tip: Back of hotel. Very quiet.
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  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
1  Thank Dutchmen0301
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Eastwest Hotel

Address: rue des Paquis 6, Geneva 1201, Switzerland
Phone Number:
Region: Switzerland > Canton of Geneva > Geneva > Mont-Blanc
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#1 Business Hotel in Geneva
#3 Family Hotel in Geneva
#3 Romantic Hotel in Geneva
#6 Luxury Hotel in Geneva
Price Range: £135 - £281 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Eastwest Hotel 4.5*
Number of rooms: 41
Official Description (provided by the hotel):
A few steps from the lake, close to the business and shopping areas, Eastwest Hotel is the ideal home away from home to make the most of your stay in Geneva. The old town and the international organizations are a few minutes away. ... more   less 
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Also Known As:
Eastwest Hotel Geneva

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