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“Very very disappointing! Horrible experience...poor guide, very expensive”
Review of KeyTours S.A.

KeyTours S.A.
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US$289.18*
and up
Chamonix Small-Group Paragliding Experience over...
Ranked #9 of 35 Tours in Geneva
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Attraction details
Recommended length of visit: 1-2 hours
Owner description: Leader of the excursions in Geneva and Switzerland
Reviewed 3 weeks ago via mobile

We booked a day trip to Mont Blanc. They clubbed people who paid for guided tours (who pays extra $$) with independent bookings. Guide Mr.Neil recommended everyone to hike without having knowledge of how much snow the hike path had gathered. Most of us in the grouped hoped to hike and later realized it’s unsafe and backed out. The train back from ice cave was halted for a few mins and we reached the restaurant at 5:07 and were informed that the bust left at sharp 5pm. Why are our phone numbers collected if no call is be made before the bus leaves? Is the guide inexperienced to check on the trains that are delayed unexpectedly? Is it easy to take advantage of tourists providing unsatisfactory experience after charging $600 USD for a day trip for 2 adults and a child?

Thank TouristJune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keytours_SA, Responsable relations publiques at KeyTours S.A., responded to this reviewResponded 3 weeks ago

Good morning,

We are very sorry that you felt disapointed with the tour.
In fact, there is clients with independant tours who ask us to pay the upgrade for the guided tour so we make the changes. It happens very often. The hike recommanded by the guide is a very easy one, as Chamonix is a very touristic plaace, everywhere is secured, We know that our groups are not alpinist, we would't take the risk to bring them to dangerous places. If you don't want to walk, you can always return with the cable car, the way you went up.

At the end of the day, the bus waits 5 minutes but then lots of people have plane to catch. so we cannot wait longer.. However, if you call the office and we know you runs 10 minutes late we can advise guides and drivers or give you directions for faster track. The office is open until 8 and if you miss the bus, you always have the chance to call us. Also, we have a later bus leaving from Chamonix to Geneva.

We are very sorry you didn't enjoy the cable car and the mountain train as Chamonix is the most famous french ski resort. We are very suprise that you had a horrible experience. We will try to do better in the future. with best regards

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"midi"
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10 - 14 of 178 reviews

Reviewed 3 weeks ago

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keytours_SA, Responsable relations publiques at KeyTours S.A., responded to this reviewResponded 2 weeks ago

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Reviewed 4 weeks ago via mobile

We booked a 2.5 hour Geneva City Tour tour with Viator and the tour operator was KeyTours. We were very disappointed - you hardly get to see anything much - you are going to be sitting in a coach or a mini-train, except on two occasions when you are allowed to get off for a brief while for photos - one at a church & one outside the UN building. If their argument is that 2.5 hours is too short to show Geneva, then my take is that they shouldn’t design a tour that is so pointless.

Thank Raja R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keytours_SA, Responsable relations clients at KeyTours S.A., responded to this reviewResponded 4 weeks ago

Good morning, We thank you very much for your feedback and we are very sorry thet you feel disapointed with the tour.
Geneva city tour is an orientation tour to show you the main places and get a taste of the different areas.
Then you can go back to the places you liked and look deeper in your places of interests.
We hope you still enjoyed your stay in geneva and wish you nice holiday

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Reviewed 12 June 2018 via mobile

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keytours_SA, Responsable relations clients at KeyTours S.A., responded to this reviewResponded 4 weeks ago

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Reviewed 10 June 2018

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keytours_SA, Guest Relations Manager at KeyTours S.A., responded to this reviewResponded 1 week ago

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