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“Excellent Service and Very Warm Welcome”

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Edelweiss Engelberg
Ranked #1 of 21 Hotels in Engelberg
Certificate of Excellence
Singapore, Singapore
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Excellent Service and Very Warm Welcome”
5 of 5 bubbles Reviewed 5 July 2014

first at all Big Thanks to Ms. Sussane and Ms. Monika for their warm Welcome and Hospitality. On heading to Hotel, with out knowing us and our name, Sussane stopped her car and asking from us whether we are the guest of her hotel today? Once confirmed, she immediately pick us to Hotel. Hotel reception explained us in detail about how to go to TITLIS and what to wear depends on the that day weather. even we were not having time to had a breakfast, Sussane personally packed the breakfast for us to have on the way. she arranged the drop off to station early in the morning. very good very cool and calm location, very clean, good price Veg food available near by restaurants. recommended very strongly. Again thanks to Sussane for your great Hospitality.

Room Tip: room with big balcony
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Rajesh R S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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252 reviews from our community

Traveller rating
    152
    82
    14
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128
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (53)
Date | Rating
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English first
Chennai (Madras), India
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 5 July 2014

Attitude of the staff and the owner are not desirable and spoils your holiday to and extent that spoils the spirit of a beautiful town. On arrival warm welcome but not the same while departing. The hotel is close to important places to visit in the town but the behaviour of the front office staff set a bad mood to appreciate the beauty of the place.

Room Tip: Overlooking the country side view
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank rapasiva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter K, Owner at Edelweiss Engelberg, responded to this review, 9 July 2014
Thank you very much for taking the time to write a review of your recent holiday with us at Hotel Edelweiss in Engelberg.

I am very glad, you enjoyed the warm welcome and beautiful view of our hotel!

I personally recall the situation at your departure, where you informed us, that you would share your disaffection about the events during your check out on Trip Advisor. Obviously you are a man of your word, which I highly respect.

I rue to have been involved in a matter which caused such a unpleasant end of your stay in our house. We had been advised by the tour manager of the group you were travelling with, that you need to leave the room until 9 am that morning. I had been under the impression, that he had informed you well about it, so I was confused when you still had been in the room at 9.15 am. That’s why I told our front office lady, to call you and tell you, that you would have to exit the room as soon as possible. Please don’t blame her, because I ordered her to be strict about it. In retrospective I regret the consistency, with which we communicated the orders of your tour manager. So please accept my deep apologies for this.

But I solicit you for your comprehension about the cause of the situation itself. There is a basic difference between group and individual guests. Even though, we of course try to provide the best experience possible for all our guests, we always have to be 100% loyal to the person in charge of a reservation. In the case of individual travelers, this is naturally the individual guest. But for group guests, this is the tour manager. We are obliged to respect all of his wishes, even when they are not in line with the interests of the group guests themselves.

My staff and I would be very happy to welcome you another time in our hotel as an individual guest!

Sincere regards
Peter Kuhn, Managing Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 30 June 2014

This is one of the better hotels in engelberg however did not have a chance to stay in another hotel so cannot compare however the hotel is on a hilltop and they have excellent rooms with views of the mountains
We stayed for three nights with family and though we had not asked for an extra bed they did provide an extra bed
the bathroom was also spacious and the room was adequate in size
the hotel is like a chalet so it gives the true swiss feel

however some cons
1. we have to walk it up as the tour bus does not drop at the hotel gate
2. there is no dinner served in the hotel but they have printed this and recommend restaurant nearby ( we were in kesari tour so we did not have a probem )
3. They serve very limited breakfast as they had one indian dish everyday prepared by a swiss chef ( he requires further training )
They have activities for kids also so i will certainly recommend this hotel

Room Tip: I think the location is such that all the rooms have great view
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank drbijlani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 20 June 2014

This is a 110 years old hotel. It is at a height. The rooms are old but well maintained. The hotel is a bit traditional but spick and span. There are lot of dos and donts mentioned. Each room has a small balcony and it is directly overlooking the alps and is on the foot hills of Mt Titlis. The cable car for Mt Titlis could be viewed from the balcony. This also gives a panaromic view of the snow clad mountains all around. Breakfast was good. The lady owner of the hotel was excellent and she treated the guests as her own house guests. She was stern in giving instructions but we got a homely feeling. We were a group and she took the pains of coming and taking us all from the hotel where we went for dining as it was late in the night. Further nowhere in Europe we got such personalised service as she had given and even the entire set of luggage of all the members of the group was transferred from the coach to the hotel. In europe we have to take our luggage. Overall we had a wonderful three day stay here.Thanks Sussane.

Room Tip: Take the front facing rooms which also faces the Mt Titlis side
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Msseetha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 19 June 2014

Stayed in Room 215. We thank the owner for giving personal attention .All aspects a guest look forward to in a hotel, we rate them SUPERLATIVE.
Would recommend very strongly if you are looking for a home away from home. Thanks Sussane.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ravisoral
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 12 June 2014

The personal and friendly service provided by the owners and staff of this hotel is incredible. I have only experienced this level of service in small B&B's. The owners were around for the majority of the 2 days I stayed at the hotel and always friendly and helpful, and have set the new standard by which I will be judging all future hotels I stay at. The staff was likewise friendly and accommodating, despite several unexpected changes to our plans. The breakfast and dinner were excellent. The views outstanding. And while I didn't have my young children with me, the hotel is well set up for kids, but at the same time despite having many families there with young children I never felt like I was in the middle of a screaming kid zoo. On the contrary, was a fantastically relaxing weekend spent at the hotel and in the alps.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Randy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bengaluru, India
Level Contributor
397 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 417 helpful votes
4 of 5 bubbles Reviewed 12 June 2014

Edelweiss Engelberg is a great place to stay.Breathtaking views from the windows, to a great location advantage,this place is truly a memorable place.Hospitality is good.Rooms are cozy,especially the family room with a bunker bed for kids.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Deepak_01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Edelweiss Engelberg

Property: Edelweiss Engelberg
Address: Terracestrasse 10, Engelberg 6390, Switzerland
Phone Number:
Region: Switzerland > Canton of Obwalden > Engelberg
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Restaurant Airport Transportation
Hotel Style:
#1 Family Hotel in Engelberg
#2 Best Value Hotel in Engelberg
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Edelweiss Engelberg 3*
Number of rooms: 43
Official Description (provided by the hotel):
Although much has changed within the past 100 years - e.g. the new wellness area or the games room for the kids - one thing remains successful: The Charming way of Swiss hospitality. "Extraordinary personal" as we say. May we introduce you to our Hotel Edelweiss: Built in 1901 in the Art Nouveau style, our is offering magnificent views of Engelberg's "angel mountains" from every window. Thanks to the quiet location you are able to profit of relaxing holidays away from traffic in a pleasant surroundings. We love to spoil you in our cozy hotel lounge bar with open fireplace. Treat yourself with one of the various cocktails and the warm atmosphere. Enjoy a creative 4-course-menu with a tasty bottle wine in our dining room with a panoramic view in the mountains. For families Spacious rooms and family apartments, secluded hotel garden, 4 kids' playrooms catering to different age groups - Duplo area, Xbox area etc. Supervised games and handicrafts from 5pm to 9pm for 6 days in winter and 5 days in summer. Special kids' menus, week programme with mountain hut evenings, railways dinners, bike tours and skiing. Kids' shuttlebus to the ski schools. For lovers of Typically Swiss Hotels For over a hundred years now, this quiet hotel has been providing hospitality at 1,000 metres above sea level. The Art Nouveau dining room and antique details bear eloquent witness to a bygone era. However, the compact wellness area and practical family rooms prove that time has not stood still here. The motto of this "outrageously personal" holiday hotel is very evident – no matter whether the programme features torchlight hikes or freeride tours - the hosts are sure to be involved! ... more   less 
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Also Known As:
Edelweiss Engelberg Hotel Engelberg
Edelweiss Hotel Engelberg

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