The hotel overall is fine. But there was a terrible staff called ALEX! He shouted rudely at us while we wanted to use the microwave of the hotel. We had been told by other hotel staff that we can use the microwave of the hotel. But this terrible staff-Alex shouted at us in front of many guests, rejected us from using the microwave. His attitude was really bad and rude! He cheated us that the microwave was not allowed to be used. In fact, the hotel manager told us that the microwave can be used by any hotel guests! I think he is racist as we are not European! Can not imagine there is such a terrible service from such a well developed country! He is the shame of Switzerland!
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