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“Terrible Service from a hotel staff called ALEX!”

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ibis budget Luzern City
Ranked #33 of 68 Hotels in Lucerne
GreenLeadersBronze level
A TripAdvisor Member
“Terrible Service from a hotel staff called ALEX!”
Reviewed 17 May 2011

The hotel overall is fine. But there was a terrible staff called ALEX! He shouted rudely at us while we wanted to use the microwave of the hotel. We had been told by other hotel staff that we can use the microwave of the hotel. But this terrible staff-Alex shouted at us in front of many guests, rejected us from using the microwave. His attitude was really bad and rude! He cheated us that the microwave was not allowed to be used. In fact, the hotel manager told us that the microwave can be used by any hotel guests! I think he is racist as we are not European! Can not imagine there is such a terrible service from such a well developed country! He is the shame of Switzerland!

  • Stayed April 2011, travelled as a couple
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1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Tel Aviv, Israel
Level Contributor
168 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 16 May 2011

Stayed with my wife for a night.
The room was small but functional. The hotel is a good 15-20 minutes walk from the city center/ train station but there is a bus stop very close by and a bus actually passes there every 10-15 minutes.
Overall nothing fancy but good value for money compared to other hotels in Luzern.

  • Stayed February 2011, travelled as a couple
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Helpful?
Thank YG1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 13 May 2011

nice hotel , nice staff..good location ..worth the money
close to train station and nearby bus stop
walking distance from shops and restaurants
its a one star hotel and worth staying for long term
breakfast is simple and good and worth money

  • Stayed May 2011, travelled on business
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Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canberra, Australia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 May 2011

Probably the best value for money in Luzern if you just want somewhere that's no-frills to sleep and eat. Rooms were basic but clean and very quiet. Frosted glass door to the shower cubicle possibly a drawback if modesty is an issue but not a problem for familiar friends or family. Breakfast and Wifi available to purchase. Location means walking with luggage for 8-10mins but worth the walk for the $$ saved.

  • Stayed April 2011, travelled with family
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Helpful?
1 Thank agoodyear67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 9 May 2011

Room was very small but everything was spotlessly clean..the bed was surprisingly very comfortable...only drawback is that there is no closet/space to unpack and keep the clothes...overall good for the price and ideal to stay if you are going to be out most of the time and need a place for a good night's sleep

  • Stayed April 2011, travelled as a couple
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Helpful?
Thank romantic_explorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 7 May 2011

the etap is exactly what it says it is a no frills hotel. but if you want the frills be prepared to pay, 5 fr for 30 mins internet or 15fr for 3 hours, breakfast basically of ceral and bread 11 fr each. there is a supermarket 30 mtr away and we bought our own cereal, yoghurt and milk, total cost over 2 mornings 7fr. so why did we choose this hotel? simple economics 99fr a night as opposed to the normal standard of hotel we stay in 250 fr a night. the room was clean and very minimalist, no minibar and very small, with queen sized bed and single bunk over. the wash basin is in the bedroom. the mattresses can be described as a plank with minimal amount of stuffing, they guarnatee a good nights sleep. I dont think so. The bed was way too hard and i like a firm mattress. the toilet is tiny , if your over 6 feet tall, you would need to leave the door open to sit down. the shower was a good size and plenty of hot water. The room was not serviced so our rubbish sat there over the 2 days, no toilet paper top up. if you are on a budget this is an inexpensive place to stay, in an expensive town. I would rate this hotel, not much better than a backpakers hostel.

  • Stayed May 2011, travelled as a couple
    • Value
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    • Service
Helpful?
Thank chrissypup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about ibis budget Luzern City

Property: ibis budget Luzern City
Address: Kellerstrasse 6, Lucerne 6005, Switzerland (Formerly Etap Hotel Luzern City)
Phone Number:
Region: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #33 of 68 Hotels in Lucerne
Price Range (Based on Average Rates): £
Hotel Class:1 star — ibis budget Luzern City 1*
Number of rooms: 128
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