Stayed 3 nights. First two nights in room 41, A/C was broken. 2nd night before bedtime we told the attendant and he just told us to change the setting. We were too tired to move rooms, so we didn't bother requesting a new room. 3rd night we requested another room with working A/C and it was much better.
Room 41 is right next to the lobby, separated only by a hallway. We couldn't hear anything the two nights we stayed in that room, a testimony to the construction of the hotel. We also couldn't hear anything on the street.
For night 3, desk attendant actually skipped us to help the customer behind us. We had to insert ourselves in the conversation to force him to deal with us first. We were not looking for a fight, we just wanted a room without waiting for a guy who showed up after us. We're not holding his behavior against the hotel, except lowering the service rating. The rest of the staff was pleasant and professional to us.
Location is good, just a few stops away from the train station on the bus.
Contemporary design. Etap model is one large bed, with a single bunk above. Open bathroom concept, no doorknobs on shower door or toilet room. This Etap felt sleek and contemporary for a budget hotel.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, TripOnline SA, Ebookers, Agoda, Travel Republic (UK), HotelsClick and 5viajes2012 S.L. so you can book your ibis budget Luzern City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.