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“Amazing!!”
Review of Hotel des Balances

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Hotel des Balances
Ranked #5 of 68 Hotels in Lucerne
Certificate of Excellence
Singapore
Level 6 Contributor
53 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Amazing!!”
Reviewed 18 December 2012

Super loved this hotel though slightly more expensive. 5-star. We had 1 room facing the town and 1 facing the river! Room size of both were brilliant. Close to train station - 10mins walk, and other attractions. Restaurants/Food/cafe were all very close by. L'Octaine toiletries were excellent! chocolates/sweets were on table in room on check in, "turn-down" service every night. Beds were very comfortable and cosy! Am already missing it as I'm writing! Will be back soon!!

Room Tip: Take the room with view of river/mountain!! Definitely worth it!
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  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank wenray75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (241)
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English first
McClellanville, South Carolina
Level 5 Contributor
54 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 12 December 2012

Spent the weekend of 12-7 in Luzerne. We LOVED Des Balances. The location is perfect. It's an easy walk from the train station even with bags and a 3 year old. I had requested a room with the best view and we got it. We were on the top floor and had a huge balcony. My son had plenty of room to play in the snow on it, was super.
The hotel staff was very helpful in making dinner reservations for us and helping with sightseeing recommendations. Very professional. The welcome drink was a bonus and yummy. I chose the apple strudel martini-excellent.
The breakfast was very good and they make eggs to order included.
If I had to say anything negative it would be that the room was slightly smaller than I hoped for. However, all of the luxuries and the location more than made up for that.
Great trip and I would stay again without a doubt.

Room Tip: The rooms on the 5th floor have HUGE balconies.
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  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank dixiebelle06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South Africa
Level 5 Contributor
73 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 11 December 2012

This is a really good hotel. We found a nice sweets platter and wine in our room awaiting us. The room was at a comfourtable temperature despite the snow. The beds were very comfy and the bathroom was really pretty. The location overlooks a nice river and is very relaxing. The breakfast is however limited and not what we are used to for buffet breakfast spreads. Overall a good hotel.

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alicia4Rudi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol
Level 5 Contributor
58 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 2 December 2012

This is a lovely hotel in an ideal location, right in the heart of the old part of Luzern. Our room faced the square in front of the hotel, but we heard absolutely no noise, even on the night when the booths of the Christmas Market were being put up! The room was spacious and well equipped, at an ideal temperature despite the cold outside. Staff were friendly and helpful, and we enjoyed a wonderful meal one evening - the restaurant was fully booked, but in company with several other couples we were accommodated in comfort in the bar area, where there is a great ambience with an excellent pianist playing live most evenings. Our free 'welcome drink' was not, as is so often the case, a dubious and watery concoction, but a well-made Sidecar cocktail. The bathroom had lovely L'Occitane toiletries... I could go on, but you get the idea - it was perfect for this special birthday weekend. Only tiny gripes - fancy coffee-makers don't make decent tea (at least not for English tastes), and it would be good to have another English-language channel (BBC News 24?) in addition to the ubiquitous CNN.

  • Stayed November 2012, travelled with friends
    • Value
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Helpful?
1 Thank statslady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lambertville, New Jersey
Level 6 Contributor
318 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 331 helpful votes
Reviewed 27 November 2012

This was our second visit to Hotel Des Balances. The first was about five years ago, and standards are absolutely maintained. In fact the hotel bar is quite the place to see and be seen in Lucerne (and can frankly be a bit too crowded) thanks to live music but it's well done, the restaurant is lovely, and the ambiance and service are top notch.

But I wouldn't necessarily stay at Hotel des Balances again. It would depend on our budget, frankly. The first time we were in a junior suite, overlooking the lake and Mt. Pilatus. Lovely, spacious, lovely. This time, a similarly decorated standard room, also beautifully designed and beautifully lit, was at the front of the hotel. First impression: Great view of the old town. Loved that you could open the windows and get fresh air (this is November).

But oh my, as related in previous reviews, the partiers can make it really loud on the front. I'm not a sensitive sleeper but it wasn't good. The last night, especially, when about 4 a.m. someone was retching up and down the street, so violently you had to feel some sympathy, but not what you're looking for in a vacation.

This is a terrific property in the best part of Lucerne and it can't possibly be held to fault for rooms facing the otherwise scenic front. But I'll tell you: I won't stay again if I have to be subject to the noise. So we'll either do a junior suite or stay elsewhere (I actually checked out a few places because I do love Lucerne).

Room Tip: God help you if it's summer and you need air and your room is on the front of the hotel.
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  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Carolyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level 4 Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 22 November 2012

We stayed 2 nights here and would loved to have stayed longer. The reception staff were extremely friendly, helpful and highly professional. The rooms were good and my only complaint would be that there were no bathrobes in the room. The location is perfect. We will definitely return.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Feezeeweezee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bern, Switzerland
Level 3 Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 20 November 2012

Was there for one night in november 12. Hotel in the middle of old town, close to shopping and restaurants. Got a free upgrade to a room on riverfront. Room was spacious and clean. Bed soft and comfortable. Just my place to be when I'm in Luzern. Would I reccomend it to a friend? Yes anytime!!

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank acki4711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel des Balances

Property: Hotel des Balances
Address: Am Weinmarkt | 6004 Luzern, Lucerne 6004, Switzerland
Phone Number:
Region: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
#4 Family Hotel in Lucerne
#5 Business Hotel in Lucerne
#5 Luxury Hotel in Lucerne
#7 Romantic Hotel in Lucerne
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hotel des Balances 4*
Number of rooms: 56
Official Description (provided by the hotel):
The Hotel Des Balances - a four star superior property – is located in the beautiful heart of Lucerne’s Old Town. The ideal starting point for shopping and sight seeing.It has 56 tastefully renovated rooms and suites with a view of the famous Chapel Bridge, Jesuit Church and Mount Pilatus.Enjoy market fresh creations in our Restaurant Balances with lounge, bar and terrace directly at the river Reuss. 14 Gault Millau points stand for culinary art.Individual premises impressively combine tradition and modern comfort and provide the perfect framework for your unique event.Treat yourself to insBrational moments at the Hotel des Balances. ... more   less 
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Also Known As:
Des Balances Hotel
Des Balances Lucerne

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