We recently stayed two nights at Hotel des Balances. We arrived at the hotel before our rooms were ready, but this wasn't a problem. the staff checked us in and secured our luggage while we took a walk around the town. Check in was 2pm and we had arrived mid morning. Staff provided details of where to go and sigths to see in the city.
Upon arrivng back at the hotel mid afternoon the staff thanked us for being patience and had upgraded our room, without charge. we now had a balacony room overlooking the city. We were provided with a complementary drink at the bar.
The main receprion is very well presented and tidy. Staff were supper friendly and nothing was a problem.
Upon arriving in our room we found a personalised welcoming note, a small platter containing peanuts and sweets. L'Occitane toileteries were also provided in the room.
Each evening staff called to provide a turn down service and chocolates. The rooms had a fan provided but we were confortable enough to leave the balcony doors open for the night for the fresh air.
We had great views of Mt Piltaus and the lake.
A lovely hotel, in a good location, beautiful views, fantastic staff and well worth the asking room price. Would highly recommend to friends and family visiting Lucerne.
- Official Description (provided by the hotel):
- The Hotel Des Balances - a four star superior property – is located in the beautiful heart of Lucerne’s Old Town. The ideal starting point for shopping and sight seeing.It has 56 tastefully renovated rooms and suites with a view of the famous Chapel Bridge, Jesuit Church and Mount Pilatus.Enjoy market fresh creations in our Restaurant Balances with lounge, bar and terrace directly at the river Reuss. 14 Gault Millau points stand for culinary art.Individual premises impressively combine tradition and modern comfort and provide the perfect framework for your unique event.Treat yourself to insBrational moments at the Hotel des Balances. ... more less
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- Also Known As:
- Des Balances Hotel
- Des Balances Lucerne