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“Magical times”
Review of Hotel des Balances

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Hotel des Balances
Ranked #5 of 67 Hotels in Lucerne
Certificate of Excellence
Reviewed 6 July 2014

We recently stayed two nights at Hotel des Balances. We arrived at the hotel before our rooms were ready, but this wasn't a problem. the staff checked us in and secured our luggage while we took a walk around the town. Check in was 2pm and we had arrived mid morning. Staff provided details of where to go and sigths to see in the city.

Upon arrivng back at the hotel mid afternoon the staff thanked us for being patience and had upgraded our room, without charge. we now had a balacony room overlooking the city. We were provided with a complementary drink at the bar.

The main receprion is very well presented and tidy. Staff were supper friendly and nothing was a problem.

Upon arriving in our room we found a personalised welcoming note, a small platter containing peanuts and sweets. L'Occitane toileteries were also provided in the room.

Each evening staff called to provide a turn down service and chocolates. The rooms had a fan provided but we were confortable enough to leave the balcony doors open for the night for the fresh air.

We had great views of Mt Piltaus and the lake.

A lovely hotel, in a good location, beautiful views, fantastic staff and well worth the asking room price. Would highly recommend to friends and family visiting Lucerne.

  • Stayed: June 2014, travelled as a couple
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2  Thank jwithington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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378 - 384 of 1,086 reviews

Reviewed 6 July 2014

Ok this is not the cheapest hotel you wlll ever find but its worth it for an extra special experience. From the warm welcome including a voucher for the cocktail of the month which was very much appreciated, to efficient valet parking and a fantastic room you are set up for an experience. Our room had a magnificent view over the river and town and being on a corner had a great double aspect, the room is comfortable and well furnished. As for the restaurant....well we decided to eat there on both our evenings which speaks volumes, one night we had the taster menu, 7 courses of great food and the second night the Mediterranean menu which was different but just as good. Throughout staff were friendly and attentive. We are saving up for our next visit!!

Room Tip: Ask for a river view!!
  • Stayed: July 2014, travelled as a couple
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1  Thank Phil C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2014

We stayed in a room with river view for two nights. The hotel is beautifully situated with a great view of the Reuss River, several of its bridges, and its busy south bank. The Hotel is in the Old Town and has many historic sights nearby. The Cultural and Convention Center, the Art Museum, and the Main Rail Station are not to be missed and are just a short walk from the Hotel after crossing the River.

The Hotel's Bar looks out on the river and serves excellent light dishes along with drinks in the evening. Breakfast is served in the same area; we had the Continental and it was very good.

The hotel is rather pricey, but we felt that the elegance, service, and surroundings justified the cost. Our visit to Lucerne was greatly enhanced by staying there, enjoying the shops and restaurants, and taking in the beauty of the setting at any time of the day. We strongly recommend the city and the hotel.

  • Stayed: May 2014, travelled as a couple
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Thank Charles M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2014

This is an incredible hotel. Perfect Location, incredible staff, fantastic restaurant and food.
We literally could not find a better spot for dinner and breakfast than their balcony on the water.
The rooms are fantastically modern yet somehow within keeping of the feel of the city and the cleanliness was exceptional. The little bag of Loccitane goodies in the bathroom was a very special touch.

The staff were fantastic. I accidentally left an expensive ring in my room and they moved it to the next room we were in the following night. I lost my iphone in a taxi after I left the hotel they tracked the cab driver down and posted to my home in Australia. You cant beat that for service, trustworthiness and generosity.

Just a little note for visitors to Lucerne - the shops and most of the restaurants all close down on Sunday which made for a nice day to walk around the town but nothing was open...

  • Stayed: June 2014, travelled as a couple
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1  Thank Rachel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2014

We were upgraded to a lake view. The room was comfortable for our 1 night stay. The bar is very nice and the drinks were excellent. A perfect evening sitting on the balcony viewing the beautiful wooden bridge, Lucerne architecture and multiple of swans in the lake. Great location within walking distance of the Lion and city sights. Recommend.

Stayed: July 2014, travelled as a couple
Thank Travel2livewell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2014

We had a delightful two-night stay here. With a balcony overlooking the river and a very spacious double with its own sitting area it was hard to leave the room. The bathroom was big and had very cool night-sky lights on the ceiling. I just wish there were more than one controller for the lights, or at least a dimmer, because it is an all-or-nothing affair and too bright and hot for my tastes. (Why not be able to enjoy the star-like lights without all the others?) We enjoyed welcome amenities including drinks in the bar. The bed was among the most comfortable during our two weeks traveling throughout the region. Guests would be well-served, however, with less-warm duvets. Heavy duvets are just too much in the summer, especially without air conditioning. One note of caution, the walls were thinner than I would have liked such that we could hear our neighbors and especially housekeeping slamming things about in the hours before we wished to awaken. The location was great; there is a supermarket (City Coop) and bakery (near the bridge) less than two blocks away. We picked up breakfast fixings for a fraction of the cost of hotel breakfast. Rooms come with a coffee maker.

Room Tip: Corner rooms have windows on two sides. A room with a balcony is awesome - we ate our breakfasts the...
  • Stayed: June 2014, travelled as a couple
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1  Thank terzlover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2014

Great hotel in excellent location. We drove to this location and although in took me a few tries through local streets, it's paid off. Rooms are spacious for Europe and clean. We received two free drinks on the house and enjoyed them on the patio. Paid extra for the river views and don't regret it. Best breakfast on the balcony. Very nice and helpfull staff. I would highly recommend this hotel.

Room Tip: Make sure you have a river view.
  • Stayed: June 2014, travelled as a couple
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Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel des Balances

Address: Am Weinmarkt | 6004 Luzern, Lucerne 6004, Switzerland
Phone Number:
Region: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
#4 Family Hotel in Lucerne
#5 Luxury Hotel in Lucerne
#5 Business Hotel in Lucerne
#7 Romantic Hotel in Lucerne
Price Range: £148 - £371 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel des Balances 4*
Number of rooms: 56
Official Description (provided by the hotel):
The Hotel Des Balances - a four star superior property – is located in the beautiful heart of Lucerne’s Old Town. The ideal starting point for shopping and sight seeing.It has 56 tastefully renovated rooms and suites with a view of the famous Chapel Bridge, Jesuit Church and Mount Pilatus.Enjoy market fresh creations in our Restaurant Balances with lounge, bar and terrace directly at the river Reuss. 14 Gault Millau points stand for culinary art.Individual premises impressively combine tradition and modern comfort and provide the perfect framework for your unique event.Treat yourself to insBrational moments at the Hotel des Balances. ... more   less 
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Also Known As:
Des Balances Hotel
Des Balances Lucerne

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