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“Loved the Bathroom”
Review of Hotel Seeburg

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Hotel Seeburg
Ranked #18 of 67 Hotels in Lucerne
Certificate of Excellence
Reviewed 16 October 2013

Loved the bathroom, even had a towel warmer, would love to have this bath in my home. Close to Luzern, but in quiet lovely location right across from beautiful park and the lake. The room was great, even had attached sitting room and a balcony with table and chairs in front. Transportation excellent, bus stop right in front of hotel, a breeze to go back and forth to town. Luzern scenic town, beautiful old buildings. Wish we would have known we would have just stayed there and not gone any further. Hotel served very nice breakfast, dinner at the hotel
was excellent, best we had in 2 weeks, but a little pricey. Definitely recommend!

  • Stayed: October 2013, travelled as a couple
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Thank retiredatlastinnc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simone B, Head of Administration at Hotel Seeburg, responded to this reviewResponded 18 October 2013

Dear guest

Thank you so much for your kind and positive feedback. It gives us the possibility to check our quality and to improve ourselves consistently.

We always try our best that our guests feel welcome and are very pleased to hear that you have enjoyed your stay with us - especially the bathroom.

Looking forward to welcoming you at another occasion at the Hotel Seeburg we send you best regards from sunny Luzern.

Yours sincerely,
Simone Brun
Head of Administration

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258 - 264 of 594 reviews

Reviewed 11 October 2013

In the close suburban of Luzern with quiet enviorment, free parking, fantastic lake view. Booked for room of mountain view but free updated to a lake view room, which was a surprise. Bus 24 right in front of the hotel and takes only 15' to train station. So this is a good place for travellers driving a car, considering car parking in downtown Luzern is kind of difficult and expensive. Hotel is connected to a old house which now seems to function as a multi-function room, so maybe also a good choice for events.

Room Tip: book for the mountain view rooms which is cheaper, and the hotel will normally update you the lake v...
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  • Stayed: October 2013, travelled as a couple
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1  Thank Zhenghua H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simone B, Head of Administration at Hotel Seeburg, responded to this reviewResponded 18 October 2013

Dear guest

Thank you very much for your kind and positive feedback. It gives us the possibility to check our quality and to improve ourselves consistently. You are right - we do have a lot of possibilities for seminar, banquets and all kind of events.

We always try our best that our guests feel welcome and are very pleased to hear that you have enjoyed your stay with us.

Looking forward to welcoming you at another occasion at the Hotel Seeburg we send you best regards from Luzern.

Yours sincerely,

Simone Brun
Head of Administration

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Reviewed 8 October 2013

I stayed in this hotel in June 2013. The hotel has a great location right opposite Lake Lucern and Mount Pilatus. The view from rooms is fabulous. The room was of a decent size and the bed was very comfortable. However, the shower area was unbelievably tiny. The service provided by the staff could have been better. I had asked them to deliver a cake at 12 midnight to my room as it was my husband’s birthday eve. The staff said yes but didn’t deliver any cake to us which was very disappointing. The reception staff were not aware about more than half things when we called them to know about the place and attractions there. Though the bus stop is right next to the hotel, the hotel is little far from the station. I had opted for this hotel thinking that there won’t be lake view from the hotels near the station. However, there are hotels near the station having lake view.
Over all the service of the hotel has a lot of scope of improvement

  • Stayed: June 2013, travelled as a couple
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2  Thank swatikarmarkar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simone B, Head of Administration at Hotel Seeburg, responded to this reviewResponded 18 October 2013

Dear guest.

Thank you very much for your critical feedback. It gives us the possibility to check our quality and to improve ourselves consistently.

We do apologise for the mistake with the birthday cake as well as for the missing knowhow at the reception. Of course we have already discussed your feedback with our team.

We would be very pleased to welcome you at another occasion at the Hotel Seeburg in Luzern so that we have the possibility to convince you of our improved standard of quality.

Yours sincerely,
Simone Brun
Head of Administration

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Reviewed 5 October 2013

Hi,

We recently stayed at the Seeburg and are pleased to report that we were more than happy with our stay with this wonderful hotel. The location by the lake was fantastic, not central, but close enough (10-15 min by bus 24, every 15 min or so). We were thrilled to receive a complimentary upgrade from forest view rooms to lake view rooms (3 rooms 6 guests+1 baby). The hotel also generously provided us with some meal credits which we could not use unfortunately due to dietary restrictions (vegetarian) and limited vegetarian options. Their Alexander lounge was quite lovely to sit and watch the lake. Rooms were a reasonable size, well furbished, separate bath/shower and toilet. Some complimentary bottles of water were provided and the toiletries were adequate. Staff at the reception was warm welcoming and ever helpful.

Once again, thanks for a great stay. Only gr8 things to say about this hotel, absolutely recommend.

Note: the hotel did not have a pool/spa etc but this wasnt a big deal for us as we were in lucerne for only 2 nights and mostly used the hotel as a place to sleep.

Room Tip: Go for Lakeview!
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  • Stayed: October 2013, travelled with family
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1  Thank carpediem_shu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simone B, Head of Administration at Hotel Seeburg, responded to this reviewResponded 18 October 2013

Dear guest.

Thank you so much for your positive and detailled feedback. It gives us the possibility to check our quality and to improve ourselves consistently.

We are very pleased to hear that you were mor than happy with our stay at the Hotel Seeburg Luzern.

Looking forward to your next visit in Luzern we send you best regards.

Yours sincerely,
Simone Brun
Head of Administration

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Reviewed 3 October 2013

  • Stayed: September 2013, travelled as a couple
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Review collected in partnership with Easytobook.com
Thank Philippe ¨
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Simone B, Head of Administration at Hotel Seeburg, responded to this reviewResponded 18 October 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 24 September 2013

If you are a business traveler and needs to have your clothes press for business meeting, either you bring yourself a traveler iron else don't bother staying in this hotel. They do not provide iron and ironing board and the reason is due to risk of fire. And if you arrive pass 6pm, the ironing service will not be available till the next morning after 8am (which you probably need your wear for the meeting by then!). Staff does not communicate well and was rude. They slapped a double charge for same day service for ironing without prior informing. House keeping was a disaster as cup and spoon were not wash/replace and amenities were not replenish.

Room Tip: Room facing lake makes your trip slightly more bearable with the lousy service
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  • Stayed: September 2013, travelled on business
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1  Thank GeChng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simone B, Head of Administration at Hotel Seeburg, responded to this reviewResponded 18 October 2013

Dear guest

Thank you for your honest and critical feedback. It gives us the possibility to check our quality and to improve ourselves consistently.

We have suddenly discussed the actual situation of our laundry service. Please note that we have revised them completely so that the service is more professional and less expensive. In additional we will install a special room where our guests are able to press the clothes themselves and free of charge.

We would be very pleased to welcome you at another occasion at the Hotel Seeburg in Luzern so that we have the possibility to convince you of our improved standard of quality.

Yours sincerely,
Simone Brun
Head of Administration

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2013

I stayed at the Seeburg Hotel in Lucerne for 3 nights in September 2013. We had booked a standard room but were lucky enough to be upgraded to a balcony lake view room. The room was a good size and I loved the style. It is definitely worth paying the extra to ensure you get a lake view room, the views are spectacular across Mount Pilatus. Breakfast was enjoyable with the standard offerings but again you get to enjoy the view while eating. The restaurant (where breakfast is also served) was a bit pricey but the hotel gave us a 10 franc discount off a main meal for each person for the restaurant which did make it a lot more affordable. Lucerne city centre is a 50 minute walk from the hotel but it is all flat and you can walk by the lake for most of it so it's very enjoyable. A bus also leaves from right out the front of the hotel as well and tickets can be purchased from reception. Great free wifi for as many devices as you like and free parking. One of the best hotels I have stayed in and would definitely return in the future.

  • Stayed: September 2013, travelled as a couple
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2  Thank Butterz1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simone B, Head of Administration at Hotel Seeburg, responded to this reviewResponded 18 October 2013

Dear guest

Thank you so much for your positiv and detailled feedback. We are very pleased to hear that you have enjoyed your stay with us.

We would be very pleased to welcome you at another occasion at the Hotel Seeburg in Luzern and wish you in the meantime all the best.

Yours sincerely,
Simone Brun
Head of Administration

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Seeburg

Address: Seeburgstrasse 53 - 61, Lucerne 6006, Switzerland
Phone Number:
Region: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
Ranked #18 of 67 Hotels in Lucerne
Price Range: £109 - £207 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Seeburg 3*
Number of rooms: 61
Official Description (provided by the hotel):
Hospitality and tradition, atmosphere and pleasure are united in the legendary Hotel Seeburg. It is not only the oldest hotel at Lake Lucerne, but an impressive destination offering exclusive comfort, well-being and a unique view of the lake and mountains. Hotel Seeburg 3* has 45 standard rooms, 11 deluxe rooms and 5 designer junior suites. The multipurpose Seeburg Room - with a spectacular view of the lake and mountains - unites the rich tradition of the Seeburg with contemporary architecture. The famous Panorama Room, dating from the 19th century, is among the most beautiful rooms in Switzerland. In the open-air Sunset Bar one can relax and enjoy the warm summer evenings while in the colder months, the Rigi Cabin awaits your visit for a rustic evening. You'll enjoy a wonderful sense of well-being in this lovely residence. ... more   less 
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