We did this trip with my 91 year old father in law as part of a very special holiday travelling in Switzerland. We had paid for the Premium service and perhaps we were not very on the ball but we had no special treatment to the extent that nobody pointed out to us that we should have had specially reserved seats in the Queen's Saloon so we just sat at a normal table. The food we were offered was OK with a basic salad to start ( no choice although they did agree to give my father in law soup instead) and then the choice of a pasta/potato local speciality or meat partties with veg followed by a "surprise desert" of ice cream and fruit. Having paid a great deal of money we were very disappointed that there was no representative to greet us and point out where we should be or make us feel special. It was really only afterwards when we re-read what we should have had that we were particularly angry.
Having said all that, the boat trip itself from Lucerne to Fluellen was lovely but the commentary was hard to make out at times.
At Fluellen where we were to join the train for Lugano, we were given wrong information as to which carriage we were allocated resulting in us having to shuffle father in law up and down the platform which was very difficult for him. The Premium package actually puts you in Coach 1 which is supposed to be very special with swivel seats so that you can move round to look at the views. We found these no more than a silly gimmick and would much preferred to have been in the glass roofed carriage which would have offered much better visibility. We were given head phones to listen to music and information to accompany film about the building of the St Gotthard Tunnel but this could have been presented very much better.
The train trip itself was OK but as far as the William Tell Express experience is concerned the boat bit is much the better half
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