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“Okay but not amazing”
Review of CASCADA Hotel

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CASCADA Hotel
Ranked #7 of 67 Hotels in Lucerne
Certificate of Excellence
Reviewed 10 September 2012

The good: great breakfast buffet included in room rate - very wide buffet selection and espresso made to your order; location in new part of town encourages exploration of a pleasant part of town visitors may not otherwise see; air conditioned.

The not so good: room rather dated; tiny bathroom; noise from train station; service not as warm as most Swiss hotels; location right at end of road next to train station rather annoying if you have been walking all day or have heavy luggage.

Not as Good as hotel Walderstaettterhof Lucerne, but much better than Hotel Monopol Lucerne which is the worst hotel I have ever stayed in - worse than hotels in post-conflict Solomon Islands.

Room Tip: The airconditioning is noise but if you leave it on overnight it cores drown out the train noise!
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  • Stayed: September 2012, travelled solo
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1  Thank GoldenClub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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548 - 554 of 948 reviews

Reviewed 27 August 2012

We stayed Aug 13-15. The location is ideal. Very close to train station, short walk to the old town/river. Unlike other posts who complained about the noise, my family of five did not hear a thing. The rooms were very modern and super clean. MUCH bigger than we anticipated. The breakfast was by far the best of our entire sixteen day trip.

We had dinner in the hotel one night and it was one of our fav meals of the entire trip. Great Spanish food.

  • Stayed: August 2012, travelled with family
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1  Thank bdaltybenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CASCADA_11, Leiter Öffentlichkeitsarbeit at CASCADA Hotel, responded to this reviewResponded 3 September 2012

Dear bdaltybenn

We are pleased to hear that you and your family enjoyed your stay at our hotel. Thank you very much for your great feedback.
We are looking forward to welcome you again at hotel CASCADA.

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2012

Hotel is in a quiet area, and easily accessible from the train station, about 8 minutes walk. However, it is slightly far from the old town (about 15 mins). Staff are friendly, giving us good recommendations on where to go and the costs. Room is spacious with 3 sets of windows. There is airconditioning, free wifi in the room. The television has many channels to view. From the windows, there is a good view of the street, a glimpse of the old town as well as the alps. Bathroom is very spacious as well, with full set of toiletries provided. Breakfast selection was great (the best we had in Europe) with a selection of hot and cold foods, including a choice of different egg styles which is prepared upon each order.

Overall a good hotel to stay in if you don't mind the distance from the old town.

Stayed: July 2012, travelled as a couple
Thank Joy80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CASCADA_11, Leiter Öffentlichkeitsarbeit at CASCADA Hotel, responded to this reviewResponded 3 September 2012

Dear Joy80

Thank you very much for your feedback. It is fantastic that you had a good time in our hotel.

Kind regards

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Reviewed 21 August 2012

We've checked-out early from the Iris Style Hotel and move to this hotel - this hotel is reasonably price in an expensive tourist town of Luzern. The hotel is a 10 minutes easy stroll to the old town and Chapel bridge with all the facilities as you expect from a modern hotel: good hotel staff, air-conditioning, car parking, free wifi and good breakfast. The sliding curtains in the middle of the room provide some form of privacy between us and the kids in the room - this is a nice touch !

As well as eating in the old town, we could find quite a lot of restaurants within 5 minutes from the hotel. All in all, if we were to visit Luzern again, we will definitely come back stay in this hotel.

  • Stayed: August 2012, travelled with family
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Thank JohnF_2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CASCADA_11, Leiter Öffentlichkeitsarbeit at CASCADA Hotel, responded to this reviewResponded 25 August 2012

Dear johnfu

Thank you for your feedback. We are pleased to hear that you enjoyed your stay at hotel CASCADA. We are looking forward to welcome you again in Lucerne.

Kind regards

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Reviewed 16 August 2012 via mobile

Spent 3 days in Cascada hotel Luzern with my family. Hotel has a very convenient location right next to the railway station. However its peaceful neighbourhiid without any disturbing noise at night. Staff was really friendly and professional and wi-fi was included in the room. A special credit to the breakfast with fresh fried eggs based on your order and good variety of coffee available. Perfect way to start a new day!

  • Stayed: August 2012
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Thank TeemuS3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CASCADA_11, Leiter Öffentlichkeitsarbeit at CASCADA Hotel, responded to this reviewResponded 25 August 2012

Dear TeemuS3

Thank you very much for your great feedback. We are looking forward to see you again in hotel CASCADA.

Best regards

Report response as inappropriate
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Reviewed 13 July 2012

Hotel Cascada In Luzern was an easy 5 minute stroll from the train station. The staff are really friendly and helpful and spoke several languages, including English. The hotel was clean, in a lovely area and also close to the 'old town', the river and all transfers for any tourist activities. The staff knew about and shared 'good deals', even the best places to shop for certain items - we followed this up and checked comparisons and found that they advised us well. The restaurant attached to the hotel offers both a good deal breakfast and good a-la-carte dining.
If we come back to Luzern we will definitely stay at the Cascada - it offered great value for a very reasonable price.

Room Tip: Rooms overlooking the side street are quiet and picturesque
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  • Stayed: July 2012, travelled as a couple
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1  Thank Kathy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CASCADA_11, Verkaufsleiter at CASCADA Hotel, responded to this reviewResponded 21 July 2012

Dear Kathy

Thank you for your great feedback. It is a pleasure to hear that you enjoyed your stay with us.

We are looking forward welcoming you next time in Luzern.

Best regards

Report response as inappropriate
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Reviewed 8 July 2012

Had a very nice stay at the Cascada. It was an easy walk from the train station, if you are traveling light. The staff was friendly and efficient. My room was clean and comfortable. Although the room was small, it was well designed and laid out. Especially liked the desk space for working on my computer. The shower was strong and there was plenty of hot water. My room was very quiet – perhaps because it faced the back rather than the street side. Free wifi internet speed was fine – certainly good for email and looking up travel information. I thought breakfast was excellent with a diverse assortment of breads, cheeses, fruit, juices, yogurt, cereal, bacon and potatoes. They also have a little pad on each table where you can order eggs to your liking or an omelet with a variety of ingredients. Although this hotel is not in the center of the tourist district near the river, it was only about a 10 minute walk through a nice neighborhood to get to the tourist action. Was pleased with my experience at this hotel and would definitely stay there again.

  • Stayed: July 2012, travelled solo
    • Value
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Thank GeorgiaPenguin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CASCADA_11, Verkaufsleiter at CASCADA Hotel, responded to this reviewResponded 21 July 2012

Dear Guest

Thank your very much for your feedback. It is a pleasure for us when our guests feel comfortable.

We are looking forward to welcome you again at hotel CASCADA.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about CASCADA Hotel

Address: Bundesplatz 18, Lucerne 6003, Switzerland
Phone Number:
Region: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Family Hotel in Lucerne
#6 Business Hotel in Lucerne
#7 Luxury Hotel in Lucerne
#9 Romantic Hotel in Lucerne
Price Range: £132 - £235 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — CASCADA Hotel 4*
Number of rooms: 66
Official Description (provided by the hotel):
A modern individual hotel, centrally located close to the railway station and only a few minutes walk away from the lake, the old town and the city sights. Comfortable and modern air-conditioned rooms with highspeed Wi-Fi. In keeping with the hotel’s name, “CASCADA”, all rooms feature an impressive mural of a Swiss waterfall. The in-house BOLERO Restaurante, well-known for its creative Spanish cuisine, ensures your culinary well-being with tapas, paellas y vinos. A large selection of gins and open wines is served in the trendy bar & lounge. The rooms are equipped with bath or shower/toilet, air conditioning, Flatscreen-TV, Safe, kettle with tea and coffee, hair dryer, vanity mirror and Minibar with some free drinks. ... more   less 
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Also Known As:
Cascada Hotel Lucerne

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