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“very nice staff”
Review of CASCADA Hotel

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CASCADA Hotel
Ranked #8 of 68 Hotels in Lucerne
Certificate of Excellence
Milwaukee, Wisconsin
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“very nice staff”
Reviewed 17 October 2013

It was rainy and we were tired. We were greeted by Martin at the desk who treated us to hot chocolate at Bolero while we waited 10 minutes for our room. He was there when we left for dinner with friends at the Schweitzerhof, and again in the morning when we left for the day. We'd never been to Lucerne before and it was the end of 16 days in Europe. His helpfulness and cheeriness are one of the memories we have of the City. Tapas for dinner and the complementary breakfast at Bolero were great. And I liked our room more than our friends' (very expensive) room at Sweitzerhof! We liked the location and the room itself too, including the bed.

Room Tip: Ask for a corner room; very interesting to watch the trains.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mary Claire L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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891 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (106)
Date | Rating
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  • Chinese (Simplified) first
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  • English first
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English first
Bengaluru, India
2 reviews
Reviewed 15 October 2013

I stayed in this hotel which is very close by the city railway station. the staff were the friendliest..
the service is excellent.. although this property is a 3 star ,it made me fell like I was staying in a 5 star..i stayed here for 2 nights while in swiss.. breakfast at bolero was awesome..

Room Tip: corner rooms are bright..
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank guna1007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CA
Level Contributor
161 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 14 October 2013

We spent one night at the Cascada. The beds were comfortable and there were nice amenities. The room was small with no view. A full breakfast was served and was very good. The hotel is located about a 10 minute walk for the train station and in walking distance to the center of Lucerne, which made it very convenient. The rate is high but seems to be in line with comparable hotels in the area. Staff assistance was average.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Moonstone07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East Garston, United Kingdom
Level Contributor
57 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 13 October 2013 via mobile

We stayed here for two nights on a rail holiday. It is about 10 minutes walk from the train to the hotel, and about the same from Altstadt where there are plenty of places to eat. There are few eating places in the quiet area around the hotel, but their Bolero restaurant is good, as was the breakfast buffet. Staff were friendly and helpful and the room was fine - with the exception of the linked beds, which were creaky and not very comfortable. This was the only reason this hotel didn't score an easy 4* rating.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MB58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delhi
Level Contributor
94 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 11 October 2013

extremely peaceful hotel, good connectivity, helpful staff with a decent restaurant, location is great ,,,near to railway station, just 5 min walking distance, and near to monuments like transport museum and torture house. good value for money, though room service was bit expensive

  • Stayed November 2012, travelled on business
    • Value
    • Location
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Helpful?
Thank Chaprana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirektionCASCADA, Manager at CASCADA Hotel, responded to this review, 16 October 2013
Dear Chaprana

It is a pleasure to read your review on TripAdvisor and we are happy that you enjoyed your stay with us. Thank you very much for sharing your thoughts.

We are looking forward to welcome you another time at CASCADA.

Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 5 October 2013

We stayed for two nights in this hotel and I cannot fault it! We had a spacious and clean family room which was well equipped including free wifi and a Nespresso machine . Nice touches were the complimentary bottled water, fresh fruit and heart shaped biscuits left on our beds. There was a good selection at breakfast and the food in Bolero was so good that we ate there two nights in a row ! Reception staff were very helpful and friendly. It was my birthday on the day we checked out and I received a card and a pot of home made jam from the staff.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Teresaink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirektionCASCADA, Manager at CASCADA Hotel, responded to this review, 16 October 2013
Dear Teresaink

Thank you very much for your great comment. We are glad to hear you and your family enjoyed your stay at our hotel. In our Deluxe rooms/Family rooms we offer special amenities like a Nespresso machine, botteled water and fresh fruits.

We hope you had a safe journey home and we would be pleased to welcome you with your family again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Doha, Qatar
Level Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 3 October 2013

this is my second stay in hotel cascada..amazing location, very helful front desk staff.. especially Barbara Hasler and Corrine Haari..very cooperative and patient .they actually explained all places to go and how to get around luzern. renovated rooms.. neat and comfortable. good break fast spread.big rooms..highly recommended for tourists.walking distance from main station

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Naaim N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirektionCASCADA, Manager at CASCADA Hotel, responded to this review, 16 October 2013
Dear Naaim N

We are delighted that you enjoyed your stay at CASCADA. Your review on TripAdivsor is also a great motivation for us and we have forwarded your feedback to the two staff members you have mentioned.

We would be pleased to welcome you again and hope you had a safe journey home.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about CASCADA Hotel

Property: CASCADA Hotel
Address: Bundesplatz 18, Lucerne 6003, Switzerland
Phone Number:
Region: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Family Hotel in Lucerne
#6 Business Hotel in Lucerne
#8 Luxury Hotel in Lucerne
#9 Romantic Hotel in Lucerne
Price Range (Based on Average Rates): ££
Hotel Class:4 star — CASCADA Hotel 4*
Number of rooms: 66
Official Description (provided by the hotel):
A modern individual hotel, centrally located close to the railway station and only a few minutes walk away from the lake, the old town and the city sights. Comfortable and modern air-conditioned rooms with highspeed Wi-Fi. In keeping with the hotel’s name, “CASCADA”, all rooms feature an impressive mural of a Swiss waterfall. The in-house BOLERO Restaurante, well-known for its creative Spanish cuisine, ensures your culinary well-being with tapas, paellas y vinos. A large selection of gins and open wines is served in the trendy bar & lounge. The rooms are equipped with bath or shower/toilet, air conditioning, Flatscreen-TV, Safe, kettle with tea and coffee, hair dryer, vanity mirror and Minibar with some free drinks. Throughout the hotel high-speed wireless LAN is available for free. The Spanish BOLERO restaurant is well known in Lucerne. The restaurant offers various specialities from the spanish and hispanic culture like Paella, Mejillones, Tortilla und Fajitas. Daily from 5 pm to 11 pm you can help yourself from the tasty Tapas buffet. Enjoy your time in the warm and exceptional ambience of the mediterranean BOLERO with it's hospitable and friendly staff. ... more   less 
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Also Known As:
Cascada Hotel Lucerne

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