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“A very good value in pricey Lucerne” 4 of 5 bubbles
Review of CASCADA Hotel

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CASCADA Hotel
Ranked #7 of 69 Hotels in Lucerne
Certificate of Excellence
houston
Level Contributor
54 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“A very good value in pricey Lucerne”
4 of 5 bubbles Reviewed 26 July 2014

My family and I stayed 2 nights in 3 rooms in July. The pros: good location north of the river Reuss (just about a 10-minute walk to the river); air-conditioned rooms; on-site parking; helpful, friendly staff (including housekeeping and the waitstaff at Bolero, the hotel's excellent restaurant) who seemed to really care about the guests; the complimentary items in the mini-bar (beer, soda, water) which was replenished each day (very nice!!); wonderful breakfast with made to order eggs (nice!); good restaurant; very reasonable room rates. The cons: the rooms were on the small side (though this is typical for European hotels); the bathrooms are small (shower similar in size to cruise ship showers); the rooms had a lip in the entrance which caused me to trip a couple of times; corner rooms can be loud due to the trains going by. All in all, the Hotel Cascada is a very good value in an expensive city. We were very pleased with our stay there.

Room Tip: The corner rooms can get noise from the trains going by.
See more room tips
  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank supermom94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direktion_CASCADA, Front Office Manager at CASCADA Hotel, responded to this review, 29 July 2014
Dear supermom94

Thank you very much for your great and detailed comment. We are glad to hear you and your family enjoyed your stay at our hotel. You mentioned everything and there's nothing to add. We have forwarded your feedback to the whole staff and hope you had a safe journey home.

We would be pleased to welcome you with your family again soon.

Warm regards
Your CASCADA Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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838 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (102)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
Level Contributor
61 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 23 July 2014

I stayed in hotel Cascada from July 10th till July 14th.
1. Location - Hotel is at a very good location 5-mins from train station. 10 mins walk to old town.

2. Food - Breakfast served in morning is good with choice of egg.

3. Staff - is very helpful and welcoming.

Overall a good hotel to stay when visiting Lucerne.

  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ariansumit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direktion_CASCADA, Front Office Manager at CASCADA Hotel, responded to this review, 24 July 2014
Dear Ariansumit

Thank you very much for your great and informative review. We are delighted to hear you enjoyed your stay at our hotel.

It would be a great pleasure to welcome you back again soon.

Kind regards
Your CASCADA Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
59 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 22 July 2014 via mobile

From the moment we arrived on the wrong day (somehow I had managed to book the wrong month) the staff could not have been more helpful. They sorted out another room and even honoured the incorrect booking when they didn't have to. Alessandro in the bar was friendly and efficient, and breakfast service was also good. They even cleaned our car windscreen while it was parked.

Rooms are quite basic but spotless and well maintained. Breakfast was good and the hotel is well located a short walk from all the sights. Recommended.

Stayed July 2014, travelled with family
Helpful?
1 Thank callcottstreet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direktion_CASCADA, Front Office Manager at CASCADA Hotel, responded to this review, 24 July 2014
Dear Callcottstreet

We particularly appreciate your very kind comment. The great feedback is a wonderful motivation for the entire CASCADA team. We'll forward your feedback for sure to Alessandro. Thank you very much. We are happy that we could contribute with our service and amenities to your fabulous stay.

It would be a great pleasure to welcome you again soon.

Warm regards
Your CASCADA Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
59 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 20 July 2014

We stayed in this hotel in july .It is a five minute walk from the railway station.
You can also get the bus to Lucerne Bahnhof from nearby bus stand.Initially they had provided a very small and outdated room but upon request they gave us a good and decent room .There was a smell may be of paint which was quite annoying.
Overall throughout my stay in switzerland,this was an average hotel.

  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank julie0773
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direktion_CASCADA, Front Office Manager at CASCADA Hotel, responded to this review, 22 July 2014
Dear Julie0773

Thank you very much for your informative review.
The outdated rooms get in november a new design. The smell you mentioned is from a care product for the real wodden floor which is used in the renovated rooms.
Our goal is to be more than average and we hope to convince you more next time.

We are looking forward to welcome you again

Kind regards
Your CASCADA Team
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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 19 July 2014

Excellent hotel, comfortable suites, warm and approachable receptionists..... Hotel CASCADA in Lucerne has it all...... Breakfast served is delicious with choice of eggs and quite a large spread.
A very good experience.

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Aarchisha C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direktion_CASCADA, Front Office Manager at CASCADA Hotel, responded to this review, 22 July 2014
Dear Aarchisha C

It is a pleasure to read your review on TripAdvisor and we are happy that you enjoyed your stay with us. Thank you very much for sharing your thoughts.

We are looking forward to welcome you another time at CASCADA.

Best regards
Your CASCADA Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shanghai, China
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 15 July 2014

We had three nights stay in this hotel in July,2014.
First the lactation is the best. Five minutes away from the railway station.
Second the hotel is clean and the bed is comfortable.
The third the breakfast is delicious.
And the most important is the staff. They are friendly and know lots about the city. They can give you the accurate information about the city and the view point nearby.
We, eight friends travel together in Swiss, are given the deep impression by the hotel.
One more the Spanish restaurant is the remakable. The most unforgettable food is the seafood rice.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Di H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direktion_CASCADA, Manager at CASCADA Hotel, responded to this review, 16 July 2014
Dear Di H

It is a pleasure to read your review on TripAdvisor and we are happy that you enjoyed your stay with us. Thank you very much for sharing your thoughts and mentioning especially our staff. Your feedback is a wonderful motivation for the entire CASCAD team which includes also the Team of our BOLERO restaurant.

We are looking forward to welcome you and your friends again.

Best regards
Your CASCADA Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surat, India
Level Contributor
61 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 15 July 2014

We stayed in this hotel during our Swiss Trip. This was our first stop in Swiss. The hotel is very close to the train station and just at walking distance. The rooms are well maintained, breakfast is awesome and perfect for Indians too (who generally do not find easy options to eat in Swiss).

The staff was very cordial and warm. In short best option to stay in Lucerne as it is centrally located.

Room Tip: Take rooms with breakfast included as it turns cheaper and the spread is really good.
See more room tips
  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KhushrooDumasia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direktion_CASCADA, Leiter Front Office at CASCADA Hotel, responded to this review, 16 July 2014
Dear KhushrooDumasia

Thank you for your great feedback. We are happy that we could contribute with our service and amenities to your fabulous stay. We forward your feedback and our staff is deeply grateful for such warming words.

We wish you beautiful holidays in Switzerland and are looking forward to welcome you again.

Best regards
Your CASCADA Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about CASCADA Hotel

Property: CASCADA Hotel
Address: Bundesplatz 18, Lucerne 6003, Switzerland
Phone Number:
Region: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Family Hotel in Lucerne
#6 Business Hotel in Lucerne
#7 Luxury Hotel in Lucerne
#9 Romantic Hotel in Lucerne
Price Range (Based on Average Rates): ££
Hotel Class:4 star — CASCADA Hotel 4*
Number of rooms: 66
Official Description (provided by the hotel):
CASCADA Hotel is a modern 4**** non-smoking city hotel which is centrally located near the trainstation. A few minutes walk away from the lake, the Old Town, the KKL and Lucerne's main attractions. All 66 rooms have been renovated recently, and are named and decorated after a Swiss waterfall. The rooms are equipped with bath or shower/toilet, air conditioning, Flatscreen-TV, Safe, kettle with tea and coffee, hair dryer, vanity mirror and Minibar with some free drinks. Throughout the hotel high-speed wireless LAN is available for free. The Spanish BOLERO restaurant is well known in Lucerne. The restaurant offers various specialities from the spanish and hispanic culture like Paella, Mejillones, Tortilla und Fajitas. Daily from 5 pm to 11 pm you can help yourself from the tasty Tapas buffet. Enjoy your time in the warm and exceptional ambience of the mediterranean BOLERO with it's hospitable and friendly staff. ... more   less 
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Also Known As:
Cascada Hotel Lucerne

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