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“Great Hotel, excellent staff, perfect location!”
Review of CASCADA Hotel

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CASCADA Hotel
Ranked #7 of 67 Hotels in Lucerne
Certificate of Excellence
Reviewed 31 July 2014

I stayed at Cascade in July and was totally impressed by this lovely hotel.

First the check in was extremely well done, Wireless Lan codes were handed over as well as information about Lucerne, before I even asked for it. All employees are very friendly and carry a smile on their face!

Once I entered the room the first impression was confirmed, the room was really nice, clean and well equipped, including make up mirror in the desk!

The location is really handy, close to the main train station, but very little noise.

I will be visiting the hotel again and can only recommend it!

  • Stayed: July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank Zsu78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direktion_CASCADA, Leiter Front Office at CASCADA Hotel, responded to this reviewResponded 4 August 2014

Dear Zsu78

We particularly appreciate your very kind comment. The great feedback is a wonderful motivation for the entire CASCADA team. Thank you very much for this detailed description.

It would be a great pleasure to welcome you again soon.

Warm regards
Your CASCADA Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 29 July 2014

Hotel Cascada was a lovely modern, clean and tidy hotel. When booking we requested a room at the back of the hotel as it is on a busy road, our request was granted and we had a room looking out over the back of an enclosed courtyard (not a pretty view but it was quiet). Ideally located 5 minutes from the train station on the 'new' side of Lucerne and 10 minutes to the old town. Room was very clean, spacious and had a kettle to make hot drinks and plenty of toiletries, lovely powerful shower!
Breakfast was nice, cold and hot buffet with plenty to choose from. Eggs make to order, pleasant staff.
A lovely hotel, great location. Can not fault it.

  • Stayed: June 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Mojotravels1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direktion_CASCADA, Leiter Front Office at CASCADA Hotel, responded to this reviewResponded 4 August 2014

Dear Mojotravels1

Thank you very much for your great and informative review. We are delighted to hear you enjoyed your stay at our hotel. We'll keep on improving to offer best service and spoil our guests.

It would be a great pleasure to welcome you again.

Kind regards
Your CASCADA Team

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Reviewed 28 July 2014

Stayed here for 5 nights in July 2014, as a family of three. Good sized comfortable modern room, quiet, very clean and well appointed. Buffet breakfast was a good choice of fresh produce in a nice bright room. Location is hard to beat being a ten minute stroll to the main railway station and a similar distance to the old town. Very helpful friendly staff on reception and throughout the hotel suggesting and recommending places to visit, all in perfect English!
Excellent experience in a beautiful city.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
2  Thank Keith B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direktion_CASCADA, Director of Sales at CASCADA Hotel, responded to this reviewResponded 29 July 2014

Dear Keith B

Thank you very much for your great comment. We are glad to hear you and your family enjoyed your stay at our hotel. We are happy that we could contribute with our service and amenities to your fabulous stay.

We are looking forward to welcome you back again.

Best regards
Your CASCADA Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2014

This is a great hotel in an excellent location. Five minutes walk to the train station and ten minutes to the Old Town of Lucerne. We used this as a base to visit the Alps and were very pleased with the accommodation.

Our room was newly renovated and quite spacious, with a good bathroom and comfortable bed. Roll down window shutters blocked any street noise and the hotel itself was quiet. Everything was spotlessly clean and staff were very friendly and helpful.

A big bonus was the free minibar (water, coke and beer) and an all inclusive breakfast, which included a fully cooked assortment. This was very welcome in a country as expensive as Switzerland. My advise would be to eat up and skip lunch - you'll save a fortune!

  • Stayed: July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Traci M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direktion_CASCADA, Front Office Manager at CASCADA Hotel, responded to this reviewResponded 29 July 2014

Dear TraciM

It is a pleasure to read your review on TripAdvisor and we are happy that you enjoyed your stay with us. Thank you very much for sharing your thoughts.

We are looking forward to welcome you another time at CASCADA.

Best regrads
Your CASCADA Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2014

Luzern is an ideal pitstop between the North of the Netherlands and Tuscany. When we travel there we like to make an overnight stay there. It's a very romantic city, lots of restaurants, the lake, parks, the very kind and hospitable people. Although Switzerland is a rather expensive country, the circumstances make an overnight stay there more than pleasant. When we are there we like to book a hotel near the centre and the Cascade hotel really is. The have parking facilities, very nice staff, the rooms are okay, up to date, (unfortunately the airco makes too much noise), breakfast was perfect (bonus: NO MUSIC!) and all in all it's a relaxing place to stay when being on the road.
We might book again if we go to Italy next year.

Room Tip: any room will do, we were on the fifth floor, traffcinoise is no problem then when sleeping with ope...
  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Albert L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direktion_CASCADA, Front Office Manager at CASCADA Hotel, responded to this reviewResponded 29 July 2014

Dear Albert L

Thank you for your good and inormative feedback. It seems like you've enjoyed your stay in Lucerne. We apologize for the circumstanes with the aircon and already checked it.
Next time you definitely have to stay longer in the most beautiful city of switzerland.

We are looking forward to welcome you back again.

Best regards
Your CASCADA Team

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Reviewed 27 July 2014

Stayed at this hotel for 2 nights in July 2014. From the moment you walked in you knew you were in for a good experience. The reception staff were very helpful and courteous. The room was nicely decorated and very quiet. The bathroom was a good size and nicely fitted out with a large shower. The breakfast was wonderful with plenty of variety. The hotel was an easy 5 minute walk from the train station and a 10 minute walk to the old town. Would thoroughly recommend this hotel.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Sue B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direktion_CASCADA, Director of Sales at CASCADA Hotel, responded to this reviewResponded 29 July 2014

Dear Sue B

We particularly appreciate your very kind comment. The great feedback is a wonderful motivation for the entire CASCADA team. Thank you very much.

It would be a great pleasure to welcome you again.

Best regards
Your CASCADA Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2014

My family and I stayed 2 nights in 3 rooms in July. The pros: good location north of the river Reuss (just about a 10-minute walk to the river); air-conditioned rooms; on-site parking; helpful, friendly staff (including housekeeping and the waitstaff at Bolero, the hotel's excellent restaurant) who seemed to really care about the guests; the complimentary items in the mini-bar (beer, soda, water) which was replenished each day (very nice!!); wonderful breakfast with made to order eggs (nice!); good restaurant; very reasonable room rates. The cons: the rooms were on the small side (though this is typical for European hotels); the bathrooms are small (shower similar in size to cruise ship showers); the rooms had a lip in the entrance which caused me to trip a couple of times; corner rooms can be loud due to the trains going by. All in all, the Hotel Cascada is a very good value in an expensive city. We were very pleased with our stay there.

Room Tip: The corner rooms can get noise from the trains going by.
  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank supermom94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direktion_CASCADA, Front Office Manager at CASCADA Hotel, responded to this reviewResponded 29 July 2014

Dear supermom94

Thank you very much for your great and detailed comment. We are glad to hear you and your family enjoyed your stay at our hotel. You mentioned everything and there's nothing to add. We have forwarded your feedback to the whole staff and hope you had a safe journey home.

We would be pleased to welcome you with your family again soon.

Warm regards
Your CASCADA Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about CASCADA Hotel

Address: Bundesplatz 18, Lucerne 6003, Switzerland
Phone Number:
Region: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Family Hotel in Lucerne
#6 Business Hotel in Lucerne
#7 Luxury Hotel in Lucerne
#9 Romantic Hotel in Lucerne
Price Range: £133 - £307 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — CASCADA Hotel 4*
Number of rooms: 66
Official Description (provided by the hotel):
A modern individual hotel, centrally located close to the railway station and only a few minutes walk away from the lake, the old town and the city sights. Comfortable and modern air-conditioned rooms with highspeed Wi-Fi. In keeping with the hotel’s name, “CASCADA”, all rooms feature an impressive mural of a Swiss waterfall. The in-house BOLERO Restaurante, well-known for its creative Spanish cuisine, ensures your culinary well-being with tapas, paellas y vinos. A large selection of gins and open wines is served in the trendy bar & lounge. The rooms are equipped with bath or shower/toilet, air conditioning, Flatscreen-TV, Safe, kettle with tea and coffee, hair dryer, vanity mirror and Minibar with some free drinks. Throughout the hotel high-speed wireless LAN is available for free. The Spanish BOLERO restaurant is well known in Lucerne. The restaurant offers various specialities from the spanish and hispanic culture like Paella, Mejillones, Tortilla und Fajitas. Daily from 5 pm to 11 pm you can help yourself from the tasty Tapas buffet. Enjoy your time in the warm and exceptional ambience of the mediterranean BOLERO with it's hospitable and friendly staff. ... more   less 
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Also Known As:
Cascada Hotel Lucerne

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