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“Honeymoon choice”

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Renaissance Lucerne Hotel
Ranked #8 of 67 Hotels in Lucerne
Certificate of Excellence
Reviewed 19 December 2012

I have stayed at this Hotel in my Honeymoon and it was perfect. The location is very nice 3 minutes away from Old Town (Reuss River). Parking is available in a nearby location. The rate was as any typical global hotel chain operating in Switzerland which is expensive. The Hotel staff are very friendly & all of them speak English. The WiFi & breakfast was included in my reservation.

  • Stayed: May 2012, travelled as a couple
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1  Thank MAQi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RenaissanceLucerne, General Manager at Renaissance Lucerne Hotel, responded to this reviewResponded 20 December 2012

Dear MAQi,

Thank you for reviewing the Renaissance Lucerne Hotel and for sharing your experiences.

It gives us great pleasure that we could convince you with the location of the hotel in the heart of Lucerne, and its proximity to the main attractions of the city. Having the honor of welcoming guests from all across the globe, we put emphasis on outstanding service and communication with our discoverers. In addition, we are proud to offer our guests complimentary wireless broadband internet throughout the hotel.

We hope to welcome you soon again at the Renaissance Lucerne Hotel.

Kind regards,

Kevin Salt

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622 - 628 of 924 reviews

Reviewed 17 December 2012

This was a great chain hotel to stay in. The rooms were very modern and well appointed. The wifi worked well. It was very close to everything so that you could walk from the train to the hotel and then everywhere in town. Luzern is a beautiful. We had a bit of rain but that is to be expected in Switzerland. Plenty to do to keep you busy for a couple of days.

  • Stayed: October 2012, travelled as a couple
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Thank travelprincess40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RenaissanceLucerne, General Manager at Renaissance Lucerne Hotel, responded to this reviewResponded 18 December 2012

Dear travelprincess40,

Many thanks for your fabolous review of the Renaissance Lucerne Hotel.

We are glad that you enjoyed your stay with us and that you could explore the City of Lights, despite the rainy weather.

We hope to welcome you soon again at the Renaissance Lucerne Hotel.

Kind regards,

Kevin Salt

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Reviewed 16 December 2012 via mobile

Locating this hotel straight out from the railway station was easy... Just a good 3 min walk.

Rooms were within expectations though the corridor was quite narrow. Free WiFi was a big plus and reception was strong.

Breakfast spread was good and replenished often but it was expensive for breakfast.

I beg to differ when a previous response from the management that the chapel bridge was "a few steps away" because it really isn't. It's near but not as near as walking from the railway station.

  • Stayed: December 2012
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Thank JJHong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RenaissanceLucerne, General Manager at Renaissance Lucerne Hotel, responded to this reviewResponded 17 December 2012

Dear JJHong,

Thank you for your feedback of the Renaissance Lucerne Hotel.

It gives us pleasure to hear that you enjoyed your stay with us. In addition to our business center, we are proud to offer our guests free broadband internet access throughout the entire hotel.

We regret the possible misunderstanding in distances, however the Chapel Bridge is at equal distance to the hotel as the train station. Whichever of the two destinations is chosen, a 4 minute walk will get you there from our centrally located hotel.

We hope to welcome you soon again at the Renaissance Lucerne Hotel.

Kind regards,

Kevin Salt

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Reviewed 7 December 2012

Great location, just a walking distance from the railway station, the main bus station, and the Old Town too.
Very warm and helpful welcome on check in.
The only problem we had was that there are not many parking places in the hotel(only 6), so we had to park our car outside, and was not easy and was expensive.
The room is very confortble, clean and cozy.
Delicious breakfast included in the room rate, plenty to chose from the buffet. The restaurant and bar get busy on fridays and saturdays, but there are many other options around the hotel.

  • Stayed: February 2012, travelled as a couple
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Thank Eduardo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RenaissanceLucerne, General Manager at Renaissance Lucerne Hotel, responded to this reviewResponded 17 December 2012

Dear Eduardo R,

Thank you for your review of the Renaissance Lucerne Hotel.

We are pleased that you enjoyed the service, our well equipped and tidy rooms and the extensive breakfast offer, and that your stay at the Renaissance Lucerne Hotel remains unforgettable.

The hotel is located in the middle of Lucerne, where parking possibilities are indeed limited. However, we are happy to provide our guests with parking tickets for the street parking in the nearby vicinity, at a better price than the parking garages in the surrounding.

We hope to welcome you soon again.

Kind regards,

Kevin Salt

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Reviewed 4 December 2012

Great location, walking distance from the railway station, the main bus station, and the Old Town too.
Very warm and helpful welcome on check in. The room was nicely done, warm, well equiped, and quiet, on the 6th floor.
Very enjoyable breakfast, plenty to chose from the buffet.
The restaurant and bar get busy on a saturday, but not over the top. Friendly staff, great service at both the bar and restaurant.
All in all a very enjoyable stay, will come back again!

  • Stayed: November 2012, travelled as a couple
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Thank JC-Delage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RenaissanceLucerne, General Manager at Renaissance Lucerne Hotel, responded to this reviewResponded 17 December 2012

Dear JC-Delage,

Many thanks for your great feedback of the Renaissance Lucerne Hotel!

Our well equipped rooms and extraordinary service, paired with the proximity to the hotspots of Lucerne make the Renaissance Lucerne Hotel the ideal place to stay at. We are glad you enjoyed your stay with us and we are looking forward to welcoming you again.

Kind regards,

Kevin Salt

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Reviewed 1 December 2012

We arrived at the hotel for a two night stay after a short walk, with luggage, from the main train station. The hotel is conveniently located in an area filled with restaurants, shopping and scenic views. Upon arrival, we were greeted by Anne, who was very helpful to us after just having my wallet stolen at the Basel train station. From the front desk, she placed the phone calls to my CC company so I could alert them of the loss.
We were upgraded to a room on the 6th floor and given coupons for drinks at the bar.
Our room had an interesting configuration; large sink adjacent to the sleeping area, huge walk in shower, then a separate door to the toilet. There were two very tiny balconies to access from the sleeping area. The view was of other buildings nearby, so it was necessary to draw the curtains
for privacy. The bed was very comfy and clean, a small closet was tucked into a slant on the roof, drawers built under the slant, large desk with flat screen TV, digital alarm clock, water kettle for coffee or tea. Given the price point of the reservation, I was hoping to have breakfast included, and thought the pp charge a bit steep, so we ate at Starbucks nearby.
A plus at the hotel was having internet access and use of the computer in the business center. Each day the passwords and access codes change, so stop by the front desk to receive the updated info.
We enjoyed an excellent drink at the bar, that also included an assortment of Mexican salsa, dips and corn chips set up at a nearby counter.
If in Luzerne again, I would consider staying here.

  • Stayed: November 2012, travelled as a couple
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Thank Darcy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RenaissanceLucerne, General Manager at Renaissance Lucerne Hotel, responded to this reviewResponded 17 December 2012

Dear Darcy M,

Many thanks for your thorough review of the Renaissance Lucerne Hotel!

It gives us pleasure to hear that you enjoyed your stay with us. It is our aim to provide excellent service, impeccable rooms and an unforgettable experience at the Renaissance Lucerne Hotel.

We hope to welcome you soon again.

Kind regards,

Kevin Salt

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Reviewed 29 November 2012

We arrived at the hotel after driving for 13 hours as Luzern was our stop of our road trip to Greece last summer. We were all tired and hungry wanting to relax have some room service and clean ourselves. When we arrived at night it was raining heavily and we had to take the children in side in a hurry so that they don't get wet. First surprise was that there is no valet service, noone to greet us or help us take the bags out of the car and into the hotel. My poor husband had to park outside the hotel while the receptionist warned him that he has to move the car asap otherwise he will get a ticket... So my husband was rushing in and out trying to unload the car and once that was done he had to find a place to park the car (it took him ages and he got lost a couple of times). The staff never offered to help him. The room was clean, it had a stale smell so I had to keep the windows open, the room service was limited and average. The breakfast buffet was ok and the ladies at the restaurant very sweet and helpful. For a short stay it was ok for a longer stay I would definitely prefer to stay in one of the hotels on the lake they must have incredible views.

  • Stayed: July 2012, travelled with family
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2  Thank Elian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RenaissanceLucerne, Reservations Manager at Renaissance Lucerne Hotel, responded to this reviewResponded 7 December 2012

Dear Elian,

Thank you very much for taking your time to point out the issues you experienced during your stay at the Renaissance Lucerne Hotel.

We take this opportunity to sincerely apologize for the lack of service you had upon your arrival at the hotel. This is totally inconsistent with what our staff has been trained to do and in fact always do with zest and dedication. We can assure you that this was a one time lapse.

I have spoken to each department concerned and the necessary steps have been implemented in order to avoid these shortcomings in the future.

I apologize once again and hope to have the pleasure in welcoming you back to the Renaissance Lucerne Hotel.

Kind regards,

Lara Rada

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Additional Information about Renaissance Lucerne Hotel

Address: Pilatusstrasse 15, Lucerne 6003, Switzerland
Region: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#6 Family Hotel in Lucerne
#7 Business Hotel in Lucerne
#8 Luxury Hotel in Lucerne
#8 Romantic Hotel in Lucerne
Price Range: £145 - £363 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Renaissance Lucerne Hotel 4*
Number of rooms: 86
Official Description (provided by the hotel):
Renaissance Lucerne Hotel - a superior, first-class hotel offering a blend of personalised, stylish ambiance and cutting-edge technical amenities. Fine dining at the Renaissance Lucerne Hotel in the restaurant PACIFICO: Enjoy ever-popular fajitas, juicy steaks, home-smoked spare ribs and Cajun wings in a unique ambiance. Spacious and tasteful decor. ... more   less 
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Also Known As:
Schiller Hotel Lucerne

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