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“Average”

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Renaissance Lucerne Hotel
Ranked #7 of 68 Hotels in Lucerne
Certificate of Excellence
Mumbai, Maharashtra, India
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Average”
Reviewed 14 May 2014

We stayed at the renaissance on 26.4.14 for 3 nights ......this property is not at all mariott standard ,,,the staff at the reception was good except the manager who was really rude with us when we asked him to swap the room for us since the room provided to us was at one corner of the hotel and was really really uncosy and there was hardly space to move around but the bathroom was excellent in fact the bathroom was much more cosy than the room....we really did not enjoy the hotel as we were expecting.... .secondly the hotel is around 10 to 15 minutes walking distance from lucern main station ....but it really feels long as you have have to drag all your luggage by yourself.......so plz be very careful while choosing your hotels and opt for a hotel which is really really close to the station.......

Room Tip: Go for a room which is located very close to the elevator.....
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Amit447
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RenaissanceLucerne, Front Office Manager at Renaissance Lucerne Hotel, responded to this review, 18 May 2014
Dear Amit

Many thanks for staying with us as well as for your feedback.
Reading your review we feel very concerned about the mentioned issue. This is in no way the manner we treat our guests and we deeply regret this experience.

With reference to the room size, we have many different categories from 20 to 37 sqm.

Again, our apologies for this inconvenience and our best regards from Lucerne
Isabella Doering, Front Office Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (197)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
Sydney, Australia
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 5 May 2014 via mobile

Recently stayed as a family. Allocated rooms right next to each other on the third floor. Lovely rooms of good size for Europe. The location is perfect being just a couple of minutes walk away from the train station and the old part of town. Staff were very helpful and friendly. Nice bathroom products and really comfy king beds.

Stayed April 2014
Helpful?
1 Thank Smoltzi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 29 April 2014

We had a great time at this hotel. The hotel had a good blend of the cushy amenities we American's are accustomed to, a little old school European classiness and very helpful staff--who encouraged us to enjoy handfuls of their Swiss chocolate at the front desk. And, it's conveniently located near the river and the old town. This was a favorite spot for us.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank srmcel1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Landstuhl, Germany
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 28 April 2014

One of the few places we have found in Europe that offers King size beds and good size rooms!. The bed was very comfortable with nice linens. The bathroom was spotless and updated. The room was a nice size and had a Nespresso coffee machine which was refilled each night of our stay. I believe the websites are a little misleading in describing the view/balcony. It had a window that opened about an inch into a courtyard.... of parked cars and and the basic inner workings of the hotel. There was no parking at the hotel and our only complaint was we got a 100.00 Swiss Franc parking ticket for a 30 minute lapse between feeding the meter and getting a parking voucher from the hotel. Ouch! So parking ended up costing us 130.00 Swiss Francs as we bought the voucher from the hotel and also fed the meter! Couldn't have asked for a better location with everything in walking distance. Staff was delightful and very helpful.

Room Tip: Note all of the rooms will hear outside traffic and noise being in the heart of the city. Courtyard...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Oneempress
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RenaissanceLucerne, Manager at Renaissance Lucerne Hotel, responded to this review, 30 April 2014
Dear guest

We thank you for staying at the Renaissance Lucerne Hotel.

Great to learn that you liked our rooms and service.
We deeply regret that you have got a parking ticket on the street, unfortunately it is something beyond our control.

We hope to welcome you soon again!
Your Renaissance Lucerne team
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Paris, France
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 25 April 2014 via mobile

This hotel is a great value for the money. The rooms were very nicely appointed and comfortable. The location is within walking distance to everything in town. It's not on Lake Lucerne though, so no view sadly. But the staff was great and was very helpful with directions, restaurant recommendations, and even called and made us a dinner reservation one night. Our family of 5 had adjoining rooms at the hotel that came with breakfast buffet. The buffet was wonderful and the service staff at breakfast were do nice--even making our kids pancakes which weren't on the buffet. We would definitely recommend this hotel and will be back the next time we are in Lucerne. It's a great value in an expensive town!

Stayed April 2014
Helpful?
2 Thank CPinParis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RenaissanceLucerne, Manager at Renaissance Lucerne Hotel, responded to this review, 30 April 2014
Dear guest

Many thanks for choosing us for your stay in Lucerne as well as for your very nice review and recommendation to other travellers.

Looking forward to welcoming you soon again
Your Renaissance Lucerne team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Munich, Germany
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 17 April 2014

Staff and location were great. My main concerns were the bathroom, TV programming, breakfast expense, and lack of air conditioning. Whoever designed the bathroom should be made to correct the shower, which sprays everywhere, and install doors on both the shower and the bathroom. Also. it would be nice to have at least one English TV station which was not just news. We were delighted that the weather was so warm in mid April but disappointed the air conditioning was not available. The traffic noise prevented us from leaving the single window open. (We had a similar problem in a Venice hotel but their excuse was that a law prevented the hotel from turning the air on too early in the season.)

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mhlaca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RenaissanceLucerne, Manager at Renaissance Lucerne Hotel, responded to this review, 21 April 2014
Dear mhlaca

Thank you for staying with us. It is a pleasure to hear that you enjoyed your stay and the location in the heart of Lucerne. We are assigned to our guest’s feedback to improve our performance.

In spring-time the decision between heating and air condition will be made on the weather forecast for the whole next week. Due of our system it takes a day to change the temperature for a few degrees. Because of the English TV program (not only news channels) we will contact our provider to make us some suggestions. The bathroom situation is on the “to do” list for the next refreshment of our rooms.

We look forward to welcoming you soon again.

Best regards
Your Renaissance Lucerne team
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New Delhi, India
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 11 April 2014

The hotel has a brilliant location.
just 5 minutes from the train station.
5 min to the chapel bridge.
1 min to the movenpick ice cream parlor. :)

the staff was extremely nice, always smiling and courteous.

the breakfast options are nice, fresh and hot. the waitress was more than willing to chat up with you and suggest options for shopping or sightseeing should you require.

we had a brilliant corner room on the top floor that provided a magnificent view of the street leading up to the lake and the train station.

being privileged Marriott Silver members, we got acknowledged by small things such as chocolates and a congratulations for your wedding card in our room.

The Nespresso machine in our room was a most welcome addition and was kept well stocked with varieties of coffee.

What really impressed was the time when my wife bought some pre-cooked chicken from the local super market to try and we politely asked the lady at the reception if we could have access to a microwave to reheat this one piece. Not only did she oblige but she brought it up to our room personally nicely aid out on a plate with cutlery, sauces and soft drinks for us to enjoy. This small gesture from her really blew me away.

I would stay their every time I end up going to Switzerland.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JDLifestyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RenaissanceLucerne, Manager at Renaissance Lucerne Hotel, responded to this review, 14 April 2014
Dear guests

Warm greetings from the Renaissance Lucerne Hotel and many thanks for your very nice review.

Our credo is "spirit to serve" and we are glad to learn that it is perceived by our guests.

Looking forward to welcoming you soon again we remain
with our best regards
Your Renaissance Lucerne team
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Additional Information about Renaissance Lucerne Hotel

Property: Renaissance Lucerne Hotel
Address: Pilatusstrasse 15, Lucerne 6003, Switzerland
Region: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#6 Family Hotel in Lucerne
#7 Luxury Hotel in Lucerne
#7 Business Hotel in Lucerne
#8 Romantic Hotel in Lucerne
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Renaissance Lucerne Hotel 4*
Number of rooms: 86
Official Description (provided by the hotel):
Renaissance Lucerne Hotel - a superior, first-class hotel offering a blend of personalised, stylish ambiance and cutting-edge technical amenities. Fine dining at the Renaissance Lucerne Hotel in the restaurant PACIFICO: Enjoy ever-popular fajitas, juicy steaks, home-smoked spare ribs and Cajun wings in a unique ambiance. Spacious and tasteful decor. ... more   less 
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Also Known As:
Schiller Hotel Lucerne

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