I just came back from Luzern and as fellow reviewer WTO mentioned, be aware!
My first room was a nice, larger room (no.212 i believe) and I was very happy with the layout and size. Also the decoration was pretty nice, far different from most Swiss hotels i visit and tend to be a bit out dated.
The lobby is almost non existent but checkin was friendly and smooth. The big surprise came when I returned back from dinner. around 2300. The restaurant/bar downstairs turns out to be kind of night venue with loud music and I was able to enjoy it all the way till 2AM. The next day I complained I and requested for a new room, high up and away from the bar. This was arranged and ended up in room 610.
Although the action they took was correct I was not offered an apologize. This is not new to them and I feel cheated because I still paid my full rate in the expectation I was going to enjoy a good night sleep. If I deliver a bad or faulty product to my clients I am forced to give a discount or even worse, accept a return.
This hotel should have acted accordingly, offer an apologize and a discount or a bottle of wine, whatever..show they actually did care.
The room I landed in 610 was top floor and a so called attic room but on the corner. Nice room, pretty large. Only the bathroom was kind of small.
The breakfast is pretty complete and service friendly.
Bottom-line is that a really ok hotel turns out to have its drawbacks so if you don't mind to enjoy the music well into the morning then your are ok. If you like to enjoy some silent hours during your night sleep stay away unless you are guaranteed a room higher up. And the later is of course not possible.....so decide yourself.
- Official Description (provided by the hotel):
- Renaissance Lucerne Hotel - a superior, first-class hotel offering a blend of personalised, stylish ambiance and cutting-edge technical amenities. Fine dining at the Renaissance Lucerne Hotel in the restaurant PACIFICO: Enjoy ever-popular fajitas, juicy steaks, home-smoked spare ribs and Cajun wings in a unique ambiance. Spacious and tasteful decor. ... more less
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- Also Known As:
- Schiller Hotel Lucerne