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“Noisy rooms on first floor”

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Renaissance Lucerne Hotel
Ranked #7 of 68 Hotels in Lucerne
Certificate of Excellence
Houston, Texas
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Noisy rooms on first floor”
Reviewed 22 August 2014

We stayed here 2 nights recently. We were given a "deluxe room" on the 1st floor. It is above a bar that plays loud music with a constant boom beat. The hotel was full so we could not be moved. Very tiny reception area, but very friendly, helpful staff. A/C seemed to barely cool the room even though it was very mild outside. Not up to Marriott standards in my opinion.

Room Tip: Avoid rooms on the first floor, that is the first floor above the reception area. Americans would c...
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  • Stayed August 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 277CAC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RenaissanceLucerne, Manager at Renaissance Lucerne Hotel, responded to this review, 23 August 2014
Dear 277CAC

Thank for your stay at the Renaissance Lucerne hotel and to share your experience with us. It is great to note that you felt comfortable with our staff and they supported you to discover the beautiful city. Our property is one of the smallest Renaissances all over the world and we have 86 rooms on 6 floors. The hotel is very well located in the middle of the city. The famous Kappell bridge and the main station are in 5 minutes walking distance. I apologize for noise and the unsatisfactory night you had experienced. The setup of the air condition for the entire building is calibrated on a specific temperature level. In the room itself our guest are able to put the temperature 3 degrees up or down.

We look forward to welcoming you again in Lucerne to convince you about our high standard.

Best regards
Stefan Bischoff
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (193)
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Atlanta, Georgia
Level Contributor
48 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 22 August 2014 via mobile

We found everything we wanted in this hotel! The room size was adequate and there was a great bed and shower! While the property is not right on the lake, it is just a few minutes walk to anything you want to see in Lucerne. If we come back, I would stay here again.

Stayed August 2014, travelled as a couple
Helpful?
1 Thank Swing65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auburn, Washington
Level Contributor
52 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 20 August 2014

Me and my wife stayed here in July 2014 on our very first trip to Switzerland. The hotel is located at Lucerne, very close to the Lucerne main train station and walking distance from old town Lucerne.

At first, we were concerned though because the we were placed on an upgraded room, but it is directly above the adjacent restaurant. The hotel occupies part of the block and there is an adjacent restaurant at the ground floor that shares the space but not the management. The concern was that the thumping music from the restaurant can be felt in our room. We heard the thumping sound which is not very conducive for sleeping.

After calling the front desk, one of the front desk staff worked out a solution by placing us on an even bigger room but facing the interior corridor. She also apologized profusely for the situation. Throughout the whole process, she handled our complaints with grace and calmly offer the solution. In short, she really jumped some hoops for us which we really appreciate.

Throughout the whole stay, we encountered other staff that are just as polite, and as professional as our first front desk staff. Marriott should have the staff of this property be the model of other Renaissance. One particular call out, we have a concierge, I believe his name is Yanick, which is super helpful. He pointed out to us where all the attractions are, what to visit, what things to avoid, where to go, the walking routes, where the local groceries are etc. Kudos to Yanick!

We enjoyed our stay here very much. The fact that we got upgraded to a bigger room - in fact I think that is their biggest room - made the stay even better. We are looking forward to coming back to Switzerland, and we would make Renaissance Lucerne our first choice if we were to come back to Lucerne.

Room Tip: Ask for a room facing the inner courtyard, or at least not directly above the restaurant.
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank r0m8470
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 19 August 2014

We stayed here in July 2014 for 2 nights.It was a wonderful stay in a very conveniently walkable distance from central hub near train station, ferry port, shopping areas and old Lucerne parts etc.. Yet peaceful and quiet location. Rooms were spacious, very clean, modern amenities equipped. The staff was very helpful providing us with all help and information related to trips, maps, weather, surroundings etc. They actually helped us to fetch our bagpacks from lucerne train station right upto our hotel rooms, which we sent earlier via Swiss railways fast baggage portereige system from our previous destination. In-rooms Meals were perfect. We just relaxed and had good night sleep after our day trips to PILATUS and TITLIS and were recharged and ready the next morning.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank pdoma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
Reviewed 16 August 2014 via mobile

We have stayed there for 4 nights. The empoyes are very helpful. Nice location ,just 2 blocks from the station. Breakfast is tasty and lot of choices. The room is big , renovated and clean. Just one thing i dont like, the lobby is so small but who cares there is a lot to do.

Stayed August 2014, travelled as a couple
Helpful?
Thank Mahmoud H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newtown, Connecticut
Level Contributor
226 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 338 helpful votes
Reviewed 14 August 2014

Central but quiet location. Available street parking. Wonderful, helpful, friendly staff. Nicely appointed rooms and bathrooms. Nice lounge w/ coffee maker. Small but functional gym.
Everything clean and pleasant. Excellent value - even for Switzerland.
Would definitely return.

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank BroadOakPS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indianapolis, Indiana
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 August 2014 via mobile

Two block walk from train station. A short two blocks. Bank across the street with 24 hour ATM. Two blocks back to train station and one more block to boat rides and souvenir shops on the waterfront. Walk on across the bridge and find dozens of restaurants. Beautiful place. Restaurants are pricey especially on the water. Take the 40 minute boat ride to Weggis Switzerland. You can stay for awhile and catch another boat back for about 20 bucks round trip. Pay the 10 to 12 dollar upgrade to sit in level 1 (first class).

Stayed July 2014
Helpful?
1 Thank IndyTraveler46236
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Renaissance Lucerne Hotel

Property: Renaissance Lucerne Hotel
Address: Pilatusstrasse 15, Lucerne 6003, Switzerland
Region: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#6 Family Hotel in Lucerne
#7 Business Hotel in Lucerne
#7 Luxury Hotel in Lucerne
#8 Romantic Hotel in Lucerne
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Renaissance Lucerne Hotel 4*
Number of rooms: 86
Official Description (provided by the hotel):
Renaissance Lucerne Hotel - a superior, first-class hotel offering a blend of personalised, stylish ambiance and cutting-edge technical amenities. Fine dining at the Renaissance Lucerne Hotel in the restaurant PACIFICO: Enjoy ever-popular fajitas, juicy steaks, home-smoked spare ribs and Cajun wings in a unique ambiance. Spacious and tasteful decor. ... more   less 
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Also Known As:
Schiller Hotel Lucerne

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