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Hotel Astoria
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Reviews (571)
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All reviewsrooftop barmekong restaurantla cucinamodern hotelchapel bridgeold towntrain stationtop floornespresso machine in the roomthe penthousewithin walking distancefloor to ceiling windowscentral locationbuffet breakfastlarge bathroomstayed two nightscorner room
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372 - 377 of 571 reviews
Reviewed 30 May 2014

We arrived early and were given a room without any hassle. Room was spacious, clean and with a nice bathing area. Hotel was 5 mins walk from main train station. 3 mins walk to the Chapel bridge and lake, 5 mins walk to old town. Lots of good restaurants in and around the hotel. Breakfast was good. Overall very nice experience in Hotel Astoria.

  • Stayed: May 2014, travelled as a couple
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Thank Dr SSS MRCP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 May 2014

We stayed here with a tour group. They moved our group to the 2nd floor so we would be away from the road noise and the public top floor bar which we noted had disturbed other guests in the past. Despite double glazing on the room windows we still heard traffic noise and noise from the upstairs bar which kept us awake on the first night. On the 2nd night we put the room fan on high to provide some background noise to block out the other noises. This worked quite well. Then we had breakfast. Compared to all the other similar hotels our group stayed in the breakfast was pathetic. The quality and variety of the food offered was nowhere near what we expected. The second time we had breakfast it was marginally better. They have to lift their game if they are to compete with other hotels for Tour Group business.

Room Tip: I think it would be hard to find a room away from upper floor and street level noise.
  • Stayed: May 2014, travelled as a couple
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4  Thank Les6447
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
astorialuzern, QUALITY MANAGEMENT at Hotel Astoria, responded to this reviewResponded 13 June 2014

Dear Les6447,

We would like to thank you for your stay at our Hotel Astoria in Lucerne and your online feedback. First of all, we apologize for disappointing you during your stay. However, your feedback will help us to improve and question our services constantly. So we thank you for your valuable feedback. Once again, we are very sorry that we could not meet your expectations and therefore offer our sincere apologies. Nevertheless, we hope to have another chance in the future in order to convince you of our improvements.

Yours sincerely,
Martin Brügger
Quality Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2014

Stayed here two nights with our tour group. What a beautiful Hotel! We enjoyed our stay here and the breakfast was very good. lot to choose from and the waitstaff were awesome. We had breakfast at the Cuccina..hope that is correct and dinner downstairs. Had a great time here. the room was clean and the bed was ok to have a good night sleep. There is stores to do your shopping close by and also restaurants. Situated in a beautiful area. Love our short stay here. Highly recommend this hotel.

  • Stayed: May 2014, travelled as a couple
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Thank Cookieran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
astorialuzern, QUALITY MANAGEMENT at Hotel Astoria, responded to this reviewResponded 27 May 2014

Dear Cockieran,

We are pleased that you enjoyed your time at the Hotel Astoria here in Lucerne and thank you that you are taking the time to give us your great feedback on tripadvisor. Feedback like yours is what motivates us to continue improving, in order for our guests to feel comfortable.

All the best to you and we really hope to see you soon back in Lucerne.

Martin Brügger
Quality Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2014

We stayed at the Astoriai Lucerne Switzerland for 2 nights at the beginning of May. The hotel is within walking distance of the lake abnd near a rail station. the rooms are small, as are most hotels in Europe, but the beds were comfortable. They don;t orvide wash clothes in the room so make sure you bring your own. There is a chjoice of restaurants at the hotel, and the reviews were good, but unfortunately for us the meal included on our tour was not very good. My husband was given a oice of chicken breast that was more like a chicken tender for his meal. It wasn't enough to feed a child let alone an adulat who had spent the day at Mt. Pilatus.

Room Tip: Ask for a room in the newer section. Thye are bigger.
  • Stayed: May 2014, travelled with friends
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Thank travelcrazy51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
astorialuzern, QUALITY MANAGEMENT at Hotel Astoria, responded to this reviewResponded 27 May 2014

Dear travelcrazy51,

We are happy that your enjoyed your stay in Lucerne and our central Location. Even more we regret that the food quality has not permitted your husband. We assure you to take your valuable feedback seriously. It helps us to improve our grade of friendliness and to scrutinize our standard procedures. We offer our sincere apologies and hope you grant us another chance in order to convince you of our good food quality.

Yours sincerely,
Martin Brügger
Quality Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2014

The hallway was very small it was so hard for us to walk with our luggage. I had an allergic reaction with the food that one of the restaurants downstairs (not sure though if it was related with the hotel). But the hotel staff were not accommodating when it comes with medical needs. They just called a taxi and did not even bother to ask me if I was okay.

  • Stayed: June 2013, travelled with family
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1  Thank olivia1128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
astorialuzern, QUALITY MANAGEMENT at Hotel Astoria, responded to this reviewResponded 27 May 2014

Dear Olivia1128,

Thank you for your stay at the Hotel Astoria. It is feedback such as yours that helps us to improve our service and quality. We hope that you could recover from your allergic reaction and arrived safe at home. As we do not know in which restaurant you have been, we do not know if it belongs to us. However, we can guarantee that our chefs work exclusive with high quality products. We are very sorry that we could not meet your full service expectations and therefore offer our sincere apologies. Nevertheless, we hope to have another chance in the future in order to convince you of our improvements.

Yours sincerely,
Martin Brügger
Quality Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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