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“Disappointing end to tour” 3 of 5 bubbles
Review of Hotel Astoria

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Hotel Astoria
Ranked #21 of 69 Hotels in Lucerne
Melbourne, Australia
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Disappointing end to tour”
3 of 5 bubbles Reviewed 9 July 2014

We stayed here with a tour group for the final 2 nights of our tour of Switzerland. The hotel is located within easy walking distance of all the sights. Room was clean and well set out but the double glazing did not block out traffic noise or noise from the bar area at ground level. Bathroom was a good size and clean. Everything was reasonable until we went upstairs for breakfast on our first morning. What a disappointment!! For a start we were seated in a large open room, similar to a school cafeteria with lots of rows of tables and chairs. The room was very drab. There were at least 3 other busloads of tourists staying in the hotel. The real disappointment hit when I moved to the breakfast buffet....what a joke! There was very little choice. The cooked items looked as though they had been sitting there for hours. There was a mound of badly cooked bacon and very dry looking scrambled egg. The bread had all been pre-cut, sometime before, so it was also dry. Tea was tasteless and lukewarm as it had also clearly been sitting in the pot for some time. It was the first time out of all the many hotels we had stayed in throughout Europe that I felt I was going to go hungry. This breakfast really gave me the feeling that nobody in the kitchen cared about what they presented to us. Luckily I was able to find some fresh fruit. Considering the size and star rating of this hotel they need to think very carefully about what they offer to tour groups for breakfast, because at the end of the day, the tour groups are the hotel's "bread and butter"!! My husband and I had much better breakfasts offered to us in very small 3 star properties when we were travelling alone around Europe! I guess I should count myself as lucky when I think about what wonderful breakfasts we were offered in all of the other tour hotels we stayed in! The Astoria needs to lift its game in regard to breakfast offered to tour groups. Afterall, we are still paying customers. I was not the only disappointed member of our tour group. Many of us complained to the Tour Director and the tour company and perhaps they will need to consider staying elsewhere in Lucerne. On the second morning, we had to step over broken glass etc strewn on the floor of the night club area to get to the breakfast room.If I had to rate this property solely on the breakfast I would give it one star/terrible.

Room Tip: Try to avoid anything near 7th floor and ground floor due to very noisy bar and night club.
See more room tips
  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Corinne1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
astorialuzern, QUALITY MANAGEMENT at Hotel Astoria, responded to this review, 14 July 2014
Dear Corinne1953,

Thank you for your important feedback. It is feedback such as yours that helps us to improve our service and quality. Regarding the breakfast it seems that a lot went wrong. Please accept our sincere apologies for this inconvenience. We have already informed our Food & Beverage department in order to improve the quality in the future.

Yours sincerely,
Quality Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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451 reviews from our community

Traveller rating
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    106
    35
    12
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (59)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Oshkosh, WI
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 5 July 2014

My recent trip to central Europe included stays at 7 hotels. The Hotel Astoria was the best one.

My room was extremely spacious and had a very modern floor design and furnishing. The Internet was fast and reliable. The television had a nice variety of channels (I could even choose whether to watch the World Cup with British or German announcers).

Per the Swiss norm, the room was extremely clean, as were the grounds in general. The shower in the spacious bathroom was excellent; it included a wide overhead rainfall-like shower head as well as a detachable sprayer.

The breakfast buffet was good. I enjoyed the fresh-squeezed orange juice, croissants, eggs, and sausages.

The hotel was in quick walking distance to the Chapel Bridge and the Altstadt.

Finally, the front desk staff was very gracious and held my luggage for several hours after I checked out to accommodate my day of touring Lucerne before catching an evening train.

  • Stayed July 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TravelingBadger00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
astorialuzern, QUALITY MANAGEMENT at Hotel Astoria, responded to this review, 14 July 2014
Dear TravelingBadger00,

Thank you that you share your great feedback with the whole world. We are happy to hear that we could convince you with our new renovated rooms and furniture. We will gladly pass your compliments to our service and reception staff.

All the best to you and we really hope to welcome you again by your next trip to Switzerland.

Martin Brügger
Quality Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bay Point, California
Level Contributor
57 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 5 July 2014

I really liked this place. Very modern . Overall the quality of the room was excellent. My room had glass all around the front so when you opened the drapes you were looking right down on the street below. You are right downtown very convent for shopping.

Room Tip: Really liked it
See more room tips
  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Charles D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
astorialuzern, QUALITY MANAGEMENT at Hotel Astoria, responded to this review, 14 July 2014
Dear Charles D,

Nice to hear that you enjoyed the shopping opportunities in Lucerne and our new renovated rooms. It is our goal to provide a unique experience to our guests. We are satisfied that we achieved this in your case.

We would be pleased if we soon could welcome you back in Lucerne.

Yours sincerely,
Martin Brügger
Quality Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
124 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed 30 June 2014

I stayed for one night in the hotel. On top floor we had meeting rooms booked for a seminar.

Overall the quality of the room is excellent. All is provided, you have free fruit, water, nespresso. It is true that there is only single doses of shampoo available, but this is per person, so plenty of bathroom amenities to get a long.

The room itself was superclean. The only downside for me is that my room 3101 was located near the main entrance. So whenever people were coming or out at night or in the morning, you could still hear them and enjoy how they were spending their night.

Breakfast and services are great, on the top floor there is a bar and a penthouse where you get an amazing view across Luzern.

Because Luzern is so small, you can do everything by foot from the hotel.

Staff is very friendly. My bagage got lost and they were very helpfull with all the questions we had regarding this.

Main problem for me was the complicated floor plan. You actually get a map on how to go to the several restaurants in the hotel. It is quite complicated how to figure out to go to a certain place in the hotel. It took me 15 minutes to get from the penthouse to my own room the first time. The room numbering also did not make any sense. I was in room 3101 and it was located on the ground floor near the lobby.

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Wim1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
astorialuzern, QUALITY MANAGEMENT at Hotel Astoria, responded to this review, 14 July 2014
Dear Wim1984,

Thank you for your detailed feedback on tripadvisor. We are happy that you enjoyed our Business Deluxe room and our Nespresso machine which we New have in all our Business Deluxe and Design rooms. Your great compliment we will love to pass to our, as you say, very friendly staff. Regarding the floor plan we have to challenge that our hotel were built into tree different buildings which can make the connections rather difficult. Unfortunately the given structure of the buildings currently does not allow an immediate change of the floor plan situation. However, we have noted your useful advice for the future. Once again we thank you for your great feedback and would be pleased to welcome you again soon at the Hotel Astoria Lucerne.

Yours sincerely,
Martin Brügger
Quality Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
HAWAII
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed 29 June 2014 via mobile

So I stayed here in June 2014 for two nights with some friends. Room was nicely 'decorated,' and it felt clean and classy.
Hotel was within walking distance (2-3 blocks) to a local market under the train.
My only complaint was the front receptionists were indifferent, and one was a little rude when asking for help more than once. Maybe a bad day for them or that is their culture?

Stayed June 2014, travelled with friends
Helpful?
Thank medjugorje2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
astorialuzern, QUALITY MANAGEMENT at Hotel Astoria, responded to this review, 14 July 2014
Dear medjugorje2000,

Thank you for your stay at our Hotel Astoria and your feedback. We are happy that you enjoyed our nicely decorated room and the central location. Even more we regret that reception service could not keep up with.

We reassure you that our operating philosophy is an attentive and friendly service and your experience did not correspond with our culture. We apologize that we could not meet your and our expectations. Rest assured that we will talk to the staff members in question and train the entire reception crew in order to prevent future incidents.

Once again, we thank you for your feedback and look forward to welcoming you again at the Hotel Astoria Lucerne.

Yours sincerely,
Martin Brügger
Quality Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nice, France
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 27 June 2014 via mobile

Literally!!!
There was a large opening at the side of the bed & 2 metres away was the toilet with no door!
Obviously I complained and was told it was "designer."
The new room was improved (door) small but clean if sterile, functional - staff friendly, b/fast included, good value.
Maybe stay in a little hotel on the water instead.

Stayed June 2014
Helpful?
2 Thank Ed0207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lake Worth, Fl
Level Contributor
124 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 bubbles Reviewed 23 June 2014

The Astoria Hotel is centrally located in Lucerne, we were able to walk everywhere. The staff were ok although they did not wake us as requested. The excuse was the system was not working. The room was clean and spacious. The best thing about this hotel was its location, see the title.

  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank baldharv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
astorialuzern, QUALITY MANAGEMENT at Hotel Astoria, responded to this review, 26 June 2014
Dear baldharv,

We would like to thank you for your stays at our Hotel Astoria in Lucerne and your feedback. First of all, we apologize that we could not meet your full expectations. We assure you to take your valuable feedback seriously. It helps us to improve our grade of friendliness and to scrutinize our standard procedures. Once again, we are very sorry that we could not meet your expectations and therefore offer our sincere apologies. Nevertheless, we hope to have another chance in the future in order to convince you of our improvements.

Yours sincerely,
Martin Brügger
Quality Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Astoria

Property: Hotel Astoria
Address: Pilatusstrasse 29, Lucerne 6003, Switzerland
Region: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
#16 Luxury Hotel in Lucerne
#16 Business Hotel in Lucerne
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Astoria 4*
Number of rooms: 252
Official Description (provided by the hotel):
The Hotel Astoria offers everything expected of a modern conferencing hotel. Featuring light, bright and tastefully designed rooms, this architectural masterpiece in the heart of Lucerne is one of Switzerland’s most attractive urban hotels.RestaurantsWe own the most exciting restaurants in Lucerne. Thai, Italian or Asian Food at a superbly high standard as acknowledged by the Gault Millau restaurant guide. ... more   less 
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Also Known As:
Astoria Hotel Lucerne

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