I stayed at the Astoria two years ago as part of a tour, but my review at that time seems to have disappeared from Trip Advisor. At that time I found that the rooms were clean, the reception staff average, and the breakfast room layout particularly poor. The bathroom separated from the bedroom by a glass partition was not really to my liking.
There were also power failures one of which was in our room. My main complaint, however, was the provision of ONE sachet of body wash/shampoo to cover a shower on arrival as well as one the next morning. I challenge the hotel to open this sachet whilst showering and have it last for two showers. The offering in this regard was both inadequate and 'cheapskate/miserable'.
I again stayed at the Astoria in June 2014 as part of a tour, having transferred there from another Lucerne hotel. Obviously the hotel access/layout cannot be changed, the room was again clean and of better layout than last time.
Unfortunately, the power failures were replaced by two false fire alarms this time! The breakfast room layout was also much improved but the inadequate body wash/shampoo offering remains. Surely this could be doubled in quantity or upgraded to the bottles provided in every other hotel in Switzerland in which I have stayed.
As implied earlier, if I visit Lucerne again I will stay elsewhere until/unless required to stay at the Astoria as part of a tour.
- Official Description (provided by the hotel):
- The Hotel Astoria offers everything expected of a modern conferencing hotel. Featuring light, bright and tastefully designed rooms, this architectural masterpiece in the heart of Lucerne is one of Switzerland’s most attractive urban hotels.RestaurantsWe own the most exciting restaurants in Lucerne. Thai, Italian or Asian Food at a superbly high standard as acknowledged by the Gault Millau restaurant guide. ... more less
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- Also Known As:
- Astoria Hotel Lucerne