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“Great location, good choice”

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Hotel Monopol Luzern
Ranked #14 of 67 Hotels in Lucerne
Certificate of Excellence
Reviewed 7 November 2013

We stayed here 2 nights. I chose this hotel for its location and reasonable price in a very expensive city.
We arrived by train at 9pm and it was so good to just have to walk across the road from the train station. The location was also excellent for visiting the Chapel Bridge and restaurant choices. The hotel has a lovely old facade, and we found our room very spacious with large windows to open out. The bathroom was large and excellent, double basins and a very good shower and nice amenities.

The breakfast was very good lots of choice of hot and cold dishes and very good service from the staff. Only drawback was the Wifi but I have since read that Wifi will soon be free throughout the hotel.

I would definitely stay here again and recommend it to family and friends.

  • Stayed: September 2013, travelled as a couple
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Thank ozegirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_MONOPOL_Luzern, Leiter Öffentlichkeitsarbeit at Hotel Monopol Luzern, responded to this reviewResponded 10 November 2013

Dear ozegirl

We thank you for your stay at the Hotel MONOPOL Lucerne and for taking the time to give us your important feedback.

We are pleased to read, that you had a marvelous stay in our House. Thank you very much for your feedback about our cold and warm breakfast buffet in our hotel ****MONOPOL Lucerne and as well that you enjoyed the very good location, in the middle of Lucerne and directly next to the train station.

Hopefully you had a good trip back home and a lot of lively memories from Switzerland and HOTEL MONOPOL Lucerne.

Warmest regards

Ursula Schelbert
Deputy Manager
Dipl. Hôtelière-Restaurantrice HF

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300 - 306 of 852 reviews

Reviewed 7 November 2013

We spent two nights during train travel through Switzerland. Hotel location was perfect, next to train station, tourist information, lake, and central city sites. A welcome basket of fruit was a nice surprise and breakfast was more than expected. The only negative was lack of free wi-fi.

  • Stayed: October 2013, travelled as a couple
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Thank Tusch2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_MONOPOL_Luzern, Leiter Öffentlichkeitsarbeit at Hotel Monopol Luzern, responded to this reviewResponded 10 November 2013

Dear Tusch2013

We thank you for your stay at the Hotel MONOPOL Lucerne and for taking the time to give us your important feedback.

We are pleased to read, that you had a marvelous stay in our House. Thank you very much for your feedback about our cold and warm breakfast buffet in our hotel ****MONOPOL Lucerne and as well that you enjoyed the very good location, in the middle of Lucerne and directly next to the train station.

At the moment we have only Free WIFI in the hotel lobby but we are happy to tell you that approx. in few weeks we can offer in all hotel rooms free WIFI. Every day we try to improve something in our hotel **** MONOPOL Lucerne.

Hopefully you had a good trip back home and a lot of lively memories from Switzerland and HOTEL MONOPOL Lucerne.

Warmest regards

Ursula Schelbert
Deputy Manager
Dipl. Hôtelière-Restaurantrice HF

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2013

Very clean, amazing view of the lake and great staff. I visited during the summer, they have no central cooling unit but it was quite comfortable in the room with the oscillating fan. Dinner was awesome and they have a very nice rooftop bar that provides an awesome view of the city. Great place to visit. I hope to definitely return.

Stayed: July 2013, travelled with friends
Thank twelve81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2013

This is a fantastic hotel if you want to be near the train station, ferry launches and bus stop (right out the front). Front desk staff was courteous. WIFI was only in the lobby and one had to use Starbucks...which was kind of a drag as it was not very fast.

Room was a little dated, but with nice bathroom. The large windows made up for it. The morning breakfast was well done and delicious.

  • Stayed: October 2013, travelled with family
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Thank kcollett67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_MONOPOL_Luzern, Leiter Öffentlichkeitsarbeit at Hotel Monopol Luzern, responded to this reviewResponded 20 December 2013

Dear kcollett6…,

We thank you very much for your stay at the hotel MONOPOL Lucerne and for taking the time to give us your feedback.

We are very happy that you enjoyed your stay in our hotel MONOPOL Lucerne, located directly next to the train station, museum, supermarket, Lake Lucerne and the old town. Thank you as well for your feedback about our hotel staff.

At the moment we have only WIFI in the hotel lobby but we are happy to tell you that in few weeks we can offer in all hotel rooms free WIFI. Every day we try to improve something in our hotel **** MONOPOL Lucerne.

It would be great to welcome you back again in our hotel MONOPOL Lucerne and we hope you had a safe journey home.

Warmest regards

Ursula Schelbert
Deputy Manager
Dipl. Hôtelière-Restauratrice HF

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2013 via mobile

I had wonderful 4 nights at Monopol Luzern,
Staff was friendly and the space of the room is so so good large and clean and the location of the hotel is great in the middle of the city and close to the most attractions.
I had very nice time there and I suggest any traveller to visit and stay at the hotel.

Stayed: October 2013, travelled as a couple
Thank q8-traveller80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 October 2013

My decision to book Monopol for a week in Switzerland was based on a number of reviews that I got from friends and read online. I shortlisted it for its location and the quality of reviews that I read.

To my surprise, I was not disappointed at all. It was an amazing experience at the hotel. It is right next to the Lucerne railway station - but it is not noisy during the night. We luckily got a front facing room on the top floor and it gave us a breathtaking view of the lake, the bridge right opposite and the landscape behind it.

The rooms are a little dark and the interiors have been done in old fashion - but it makes you feel very warm and at-home.

The hotel lacks in a proper restaurant - but you are pampered for choices at a walking distance from the hotel. a McD, a KFC, a pizza joint, an American diner and Starbucks outlet are right at the hotel entrance.

While I did not have to interact with the hotel staff much over my 5 days of stay, the breakfast buffet staff was very courteous and polite. The taps ran properly, the water was hot, the mini bar would get refreshed everyday and the beds were cozy.


There was just one drawback - I had asked for a queen sized bed but got two joined into one.

Room Tip: The beds are really old. You should put a specific request on your requirements - kids, big family...
See more room tips
  • Stayed: May 2013, travelled as a couple
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1  Thank puneet_kokru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 October 2013

Great location - Hotel is across the street from the train station and an easy walk to the major sites in Luzern.
Hotel - Very nice old historic building with grand staircase & nice breakfast room. Starbucks in lobby - good for wi-fi but makes the lobby rather busy.
Room - Hotel room & bathroom spacious (included a sitting area), clean, comfortable bed. Our 4th floor room had large windows that opened offering fresh air. The room faced the street above the main entrance. The night we were there it was a bit noisy in the evening but did quiet down.
Front desk service - Okay.

  • Stayed: August 2013, travelled as a couple
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Thank slowcyclist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_MONOPOL_Luzern, Leiter Öffentlichkeitsarbeit at Hotel Monopol Luzern, responded to this reviewResponded 20 December 2013

Dear slowcycli...,

We thank you very much for your stay at the hotel MONOPOL Lucerne and for taking the time to give us your feedback.

We are very happy that you enjoyed your stay in our hotel MONOPOL Lucerne, at best location, directly at the train station Lucerne and the KKL Culture and Convention Centre (no taxi needed), in the middle of the center, by the lake, the famous Chapel Bridge and the tourist sites.

Thank you as well for your feedback about the nice hotel room, spacious bathroom and the cleanliness.
It would be great to welcome you back again in our hotel MONOPOL Lucerne and we hope you had a safe journey home.

Warmest regards

Ursula Schelbert
Deputy Manager
Dipl. Hôtelière-Restauratrice HF

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Monopol Luzern

Address: Pilatusstrasse 1 | Direkt beim Bahnhof Luzern, Lucerne 6003, Switzerland
Region: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
#10 Business Hotel in Lucerne
#11 Luxury Hotel in Lucerne
#11 Romantic Hotel in Lucerne
Price Range: £106 - £208 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Monopol Luzern 4*
Number of rooms: 73
Official Description (provided by the hotel):
A CORDIAL WELCOME to the Hotel **** MONOPOL Lucerne, directly at the railway station and the KKL Culture and Convention Centre, in the middle of the center, by the lake and the world famous Chapel Bridge, the tourist sites and in the old town. 73 Greatness rooms with bath/shower, toilet, hairdryer, telephone, minibar, safe, Sat-TV and radio. Enjoy the gastronomic experience pure in and around the Hotel MONOPOL. On the top of the hotel, there is the elegant lounge bar SUITE, with most beautiful panorama of the whole city Lucerne. It offers you a view of the lake, the mountains Pilatus, Rigi and Titlis. The special architecturally fascinating Hotel **** MONOPOL is the most historic fascinating hotel from the city. The baroque facade with rococo elements, stocked with the Savonniere stone in 1899 and the columns, the capitals of glided iron, the balcony railing and the beautiful copper dome, give to the hotel a inestimable majestic splendour and looks like a Parisian or Viennese palace. ... more   less 
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Also Known As:
Monopol Swiss q Lucerne

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