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“Warm air and nice staffs”

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Hotel Monopol Luzern
Ranked #14 of 67 Hotels in Lucerne
Certificate of Excellence
Reviewed 2 December 2013

I stayed in the Monopol Hotel, Lucern during my time in Switzerland. The hotel locates in the center of the City where you can easily go to any place in your need: museum, supermarket, Lucern lake, the oldest wooden bridge, the watch shops... And in winter, when coming back hotel from your traveling all days, you will find it hard to say no to lots of nice and attractive cafe locating at the first floor of the hotel. Just sit and enjoy or take it away.

I was warmly welcome by all the staffs when I arrived with my group in the afternoon. In the evening, while I was sitting at the lobby, i watched the reception man and saw that he was rather professional and kind to help other with his bright and gent smile. This impressed me much.
Although the lobby is a little bit small but you still can sit in both end of the lobby and have wifi free on comfort chair. Or you can choose to sit freely inside a cafe which take a large part of the first floor of the hotel.

All the room service staffs were really friendly and helpful when we need help. The room is small but warm and very clean and fresh with large bathroom and soft, warm blanket and pillow.

If you go there for business or alone, this is a perfect hotel for you. On the other hand, if you go with your children, I do think you will find yourself at home with full of service provided by the hotel and with many shops around it.

I will surely choose Monopol hotel if I have a chance to visit Lucern again.
Thank you for your warm welcoming from monopol hotel!

  • Stayed: November 2013, travelled with friends
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Thank Kim N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_MONOPOL_Luzern, Leiter Öffentlichkeitsarbeit at Hotel Monopol Luzern, responded to this reviewResponded 8 December 2013

Dear Kim N

We thank you very much for your stay at the hotel MONOPOL Lucerne and for taking the time to give us your important and very nice feedback.

We are very happy that you enjoyed your stay in our nice hotel MONOPOL Lucerne, located directly next to the train station, museum, supermarket, Lake Lucerne and the old town. Thank you as well for your feedback about our hotel staff “really friendly and helpful”. We appreciate that very much.

It would be great to welcome you again in our hotel MONOPOL Lucerne and we hope you had a safe journey home.

Warmest regards

Ursula Schelbert
Deputy Manager
Dipl. Hôtelière-Restaurantrice HF

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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301 - 307 of 867 reviews

Reviewed 28 November 2013

This was a business trip with meetings all over the country. The Monopol in Lucerne turned out to be the perfect place to stay for one week. From the train station right across the street one has easy access to all of Switzerland and beyond with major destinations served every 30 minutes. At the end of the day I would return "home" . Yes, I really felt at home at the Monopol with some of the staff members greeting me by name and the GM, Brigitte Heller, joining me for coffee to make sure that I was comfortable at her fine property. The guest rooms are large, equipped with everything and have generously sized bathrooms. Some rooms on the 6th floor offer a beautiful view over the city and the lake. A visit to the roof top bar is a must.
In short: Hospitality at its best in a great location.
Suggestion: Purchase a 7 day Swiss Rail pass , make the Monopol Lucerne your home for 1 week and discover Switzerland in the most fun way ... and on a very reasonable budget !

Room Tip: Rooms facing the court are absolutely quiet. For a nice view ask for the 6th floor ( might cost a li...
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  • Stayed: November 2013, travelled solo
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1  Thank Werner S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 November 2013

The location is the best for traveling by train. We were lucky to have a corner room that was large and the bathroom was the biggest we have seen in Europe, with double sink and plenty of room for personal toiletries. The wifi was as noted from hotel only in Lobby/ Starbucks which is not bad. We stayed three nights and saw the sights, tourist info office is right outside and they too have wifi And all the info about seeing the area. The Hotel roof top bar was wonderful the food very good and the view great! So this hotel is in our opinion very good! We found a great 'hole in the wall' pizza place near by called Pizza City, great pizza!

Room Tip: If you want a great view go to roof top and have a bite to eat and enjoy. The staff at the hotel ar...
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  • Stayed: November 2013, travelled as a couple
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Thank mariabf87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2013

A nice welcome at the reception, a quick check inn, good information about the best places in town for diner. Then I entered the room, a great experience after a hard day working. Great ambiance, comfortable bed, wifi ok (not free), plenty of channels on the tv and a big convenient Bathroom. I had to go out for diner otherwise I stayed at my room. The day-after a fine breakfast and an easy fast checkout. Wonderfull stay in a beautifull City.

Room Tip: I had a Luxury Room and I would do it again.
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  • Stayed: October 2013, travelled on business
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1  Thank Willy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_MONOPOL_Luzern, Leiter Öffentlichkeitsarbeit at Hotel Monopol Luzern, responded to this reviewResponded 14 December 2013

Dear Willy B,

Thank you very much for your stay in our hotel MONOPOL Lucerne and taking the time to give us your important feedback.

We are very happy that you enjoyed your hotel room and big convenient bathroom. And as well the good location of the hotel MONOPOL Lucerne is very close to the centre of Lucerne and directly next to the train station.

Thank you very much for your nice feedback for our hotel staff, quick check-in, good information about the best places in town for diner.

It would be great to welcome you back again soon and we hope you had safe journey home.

Warmest regards

Ursula Schelbert
Deputy Manager
Dipl. Hôtelière-Restauratrice HF

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2013

We stayed here 2 nights. I chose this hotel for its location and reasonable price in a very expensive city.
We arrived by train at 9pm and it was so good to just have to walk across the road from the train station. The location was also excellent for visiting the Chapel Bridge and restaurant choices. The hotel has a lovely old facade, and we found our room very spacious with large windows to open out. The bathroom was large and excellent, double basins and a very good shower and nice amenities.

The breakfast was very good lots of choice of hot and cold dishes and very good service from the staff. Only drawback was the Wifi but I have since read that Wifi will soon be free throughout the hotel.

I would definitely stay here again and recommend it to family and friends.

  • Stayed: September 2013, travelled as a couple
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Thank ozegirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_MONOPOL_Luzern, Leiter Öffentlichkeitsarbeit at Hotel Monopol Luzern, responded to this reviewResponded 10 November 2013

Dear ozegirl

We thank you for your stay at the Hotel MONOPOL Lucerne and for taking the time to give us your important feedback.

We are pleased to read, that you had a marvelous stay in our House. Thank you very much for your feedback about our cold and warm breakfast buffet in our hotel ****MONOPOL Lucerne and as well that you enjoyed the very good location, in the middle of Lucerne and directly next to the train station.

Hopefully you had a good trip back home and a lot of lively memories from Switzerland and HOTEL MONOPOL Lucerne.

Warmest regards

Ursula Schelbert
Deputy Manager
Dipl. Hôtelière-Restaurantrice HF

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2013

We spent two nights during train travel through Switzerland. Hotel location was perfect, next to train station, tourist information, lake, and central city sites. A welcome basket of fruit was a nice surprise and breakfast was more than expected. The only negative was lack of free wi-fi.

  • Stayed: October 2013, travelled as a couple
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Thank Tusch2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_MONOPOL_Luzern, Leiter Öffentlichkeitsarbeit at Hotel Monopol Luzern, responded to this reviewResponded 10 November 2013

Dear Tusch2013

We thank you for your stay at the Hotel MONOPOL Lucerne and for taking the time to give us your important feedback.

We are pleased to read, that you had a marvelous stay in our House. Thank you very much for your feedback about our cold and warm breakfast buffet in our hotel ****MONOPOL Lucerne and as well that you enjoyed the very good location, in the middle of Lucerne and directly next to the train station.

At the moment we have only Free WIFI in the hotel lobby but we are happy to tell you that approx. in few weeks we can offer in all hotel rooms free WIFI. Every day we try to improve something in our hotel **** MONOPOL Lucerne.

Hopefully you had a good trip back home and a lot of lively memories from Switzerland and HOTEL MONOPOL Lucerne.

Warmest regards

Ursula Schelbert
Deputy Manager
Dipl. Hôtelière-Restaurantrice HF

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2013

Very clean, amazing view of the lake and great staff. I visited during the summer, they have no central cooling unit but it was quite comfortable in the room with the oscillating fan. Dinner was awesome and they have a very nice rooftop bar that provides an awesome view of the city. Great place to visit. I hope to definitely return.

Stayed: July 2013, travelled with friends
Thank twelve81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Monopol Luzern

Address: Pilatusstrasse 1 | Direkt beim Bahnhof Luzern, Lucerne 6003, Switzerland
Region: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
#10 Business Hotel in Lucerne
#11 Romantic Hotel in Lucerne
#12 Luxury Hotel in Lucerne
Price Range: £98 - £203 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Monopol Luzern 4*
Number of rooms: 76
Official Description (provided by the hotel):
A CORDIAL WELCOME to the Hotel **** MONOPOL Lucerne, directly at the railway station and the KKL Culture and Convention Centre, in the middle of the center, by the lake and the world famous Chapel Bridge, the tourist sites and in the old town. 73 Greatness rooms with bath/shower, toilet, hairdryer, telephone, minibar, safe, Sat-TV and radio. Enjoy the gastronomic experience pure in and around the Hotel MONOPOL. On the top of the hotel, there is the elegant lounge bar SUITE, with most beautiful panorama of the whole city Lucerne. It offers you a view of the lake, the mountains Pilatus, Rigi and Titlis. The special architecturally fascinating Hotel **** MONOPOL is the most historic fascinating hotel from the city. The baroque facade with rococo elements, stocked with the Savonniere stone in 1899 and the columns, the capitals of glided iron, the balcony railing and the beautiful copper dome, give to the hotel a inestimable majestic splendour and looks like a Parisian or Viennese palace. ... more   less 
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Also Known As:
Monopol Swiss q Lucerne

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