We stayed here with family in June for 4 nights.
Location:- Hotel is very well located and is one-two bus stop away from main station. there 3-4 different buses you can take to the nearest stop which is hardly 50 mtrs away. Best is if you have swiss pass then its all covered
Cleanliness : Hotel is clean and as per ibis standards
Staff: Staff are very courteous and helpful
Facilities: As what you expect from ibis. They keep things to as per what is required and basic. No room service. No boiler in the room . No iron press available. Need to go to upper floor to get your shirt ironed
Wifi:- wifi connection was fine but the password lasts for 2 days then you need to get another one from them
Issues we faced here was very uncommon though. Hotel air conditioning was out during our whole stay and we didn't see there was any effort going on to correct it. We were provided with table fans which were so noisy making it difficult to sleep. they didn't even provide extension cord and the fan would be with wire going in the middle of your room . making it very dangerous to trip
Ideally any good chain hotel should compensate customer for such major failure in service. But nevertheless Ibis didn't bother to do so.
Might avoid it next time because of this
- Official Description (provided by the hotel):
- This stylishly designed, non‐smoking hotel is located in the historic center of Lucerne, just a stone's throwfrom the old town and its charming boutiques and cafés. The Culture and Congress Center (KKL), the trainstation and the lake that plays host to the Chapel Bridge are all just a short walk from the hotel. The Rigi,Pilatus and Titlis mountains are perfect for day trips and can be reached easily by boat or train. ... more less
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- Also Known As:
- Nh Hotel Lucerne
- Nh Luzern Lucerne