Hi we stayed at this hotel couple of days back for 3 nights !! The hotel in itself is very nice,comfortable and at a very prominent location in the city of lucerne. Reception staff is very friendly and helpful but the only negative about the hotel is that their room service is horrible.
We got some food packed from outside and asked them to heat it and it was more than an hour they didn't get our food back and then I kept calling the room service but they didn't bother to answer the phone and finally I had to go down at the restraunt and ask about our food..after spending nearly 2000$ fr 3 nights least we could expect wr clean rooms..bt unfortunately the housekeeping services were so average tht an average 2 star hotel Wud hv been better. N to top it all the staff used to open d door of our room as n wen they felt like..so much so tht one morning we woke up n saw tht our room door had been left open..
Being a 5 star hotel they just have 2 or 3 options in 24 hours menu lol and I'm sure they must be having a problem to serve that as well . My lil daughter wanted to have an ice cream and they refused at 11 pm and they call them selves a 5 star property !! Hv visited Switzerland couple of times but have never seen such a bad service
For 2000 dollars for 3 nights in india or any other part of world , the hotels will make u feel like a king and i think this hotel Should learn from Indian hospitality and then only should rate them 5 star property and they are part of so called world 500 hotels..they don't even replace water for the day ie heights
My only advice is please be more service friendly !! Next time in Lucerne me very sure not gonna stay wid them
- Official Description (provided by the hotel):
- We endeavour to cater to your every wish by offering sophisticated, personalised service and a sense of hospitality embodied by every member of the hotel staff.The blend of tradition and modernity in our hotel is beyond compare. Inside, the legendary names of the founding fathers, César Ritz and Auguste Escoffier, the elegant neo-renaissance and new baroque architecture and a history stretching back almost 150 years come face to face with contemporary design and sophisticated flair.Our Grand Hotel has it all: luxury accommodation for the most fabulous holidays, the ideal place for social occasions, a springboard for travelling, a gourmet destination, an environment for inspirational events, a mirror of the world... and within our four walls, a lively, very welcoming microcosm.Indulge yourself in Lucerne! ... more less
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- Also Known As:
- Grand Hotel Lucerne