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“Classic charm, impeccable staff”
Review of Palace Luzern

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Palace Luzern
Ranked #2 of 68 Hotels in Lucerne
Certificate of Excellence
Seattle, USA
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Classic charm, impeccable staff”
Reviewed 16 March 2014

The classic hotel architecture in a tremendous lakeside location speaks for itself. What we weren't expecting is how friendly, personable, and attentive the staff was - really a small hotel feel in a grand and elegant hotel building. Wonderful spa (sauna, steam room), piano bar. We spent an hour each morning just sipping coffee gazing out on the lake and Mt Pilatus from our wonderful balcony.

Room Tip: Lakeview balconies are well worth it!
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank seattleafar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review, 17 March 2014
Dear seattleafar

Thank you very much for your wonderful comment on TripAdvisor. We are very glad that you enjoyed your coffee on your balcony every morning, watching what is going on on the lake and on the promenade. The athmosphere is sometimes spectacular, and you cannot get enough of looking at the beautiful landscape. We also thank you for your positive comment about our dedicated staff - which with pleasure I will pass on.

Best regards
Raymond Hunziker
General Manager
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1,020 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (268)
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English first
Austin, Texas
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 March 2014

My wife and i are planning a trip to Luzern and it was recommended to stay at Palance Luzern. Since it is my 60th birthday and also around our anniversary I ask for help in planning a special event. The GM and his staff responded immediately and gave us perfect recommendations. If this is an indication of the service we will receive....then a 5-star rating will not be high enough. First impressions mean a great deal in our travel.---Mike.

  • Stayed March 2014, travelled as a couple
    • Service
Helpful?
1 Thank mike p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review, 17 March 2014
Dear mike p

We thank you very much for your comment on TripAdvisor. We are glad that you appreciated our help and me as well as our dedicated team members are looking forward to welcoming you for your private Birthday and anniversary celebration at the PALACE LUZERN.

Sunny regards from Lucerne
Raymond Hunziker
General Manager
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Dubai
Level Contributor
82 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 26 February 2014

The hotel is on the lake, which is quite nice. We were also lucky in that we got upgraded. In any case, rooms are nice, comfortable. I have to say though, hotel itself is quite grand, traditional. Some might prefer smaller, more modern, boutique hotels. Very central location.

Stayed March 2013, travelled as a couple
Helpful?
1 Thank BecharaYen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaceHotelLuzern, Leiter Front Office at Palace Luzern, responded to this review, 28 February 2014
Dear BecharaYen

We thank you very much for your feedback on TripAdvisor. It is a pleasure for us that you have chosen the PALACE LUZERN for your stay.

Our location directly on the lake is absolutely magnificent, especially on a sunny day like today. You can even see the Alps in the background with their snow-capped peaks.

We thank you for beeing our guests and we are looking forward to welcoming you again.

Best regards
Silva Kellermann
Front Office Manager
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Guadalajara, Mexico
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 February 2014

excellent location, with incredibles views of the lake and the city,excellent attitude of the staff, they atend very fast any request at any time.

very clean, very quiet, very comfortable and they gave us an up grade¡¡¡¡¡.
it´s our third time there and of course we´ll return again.

it´s not cheap but it´s what we want and we enjoy.

Eduardo .R.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank eduardo r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaceHotelLuzern, Leiter Front Office at Palace Luzern, responded to this review, 24 February 2014
Dear eduardo r

Thank you very much for your wonderful feedback! The view from our hotel, which is situated directly at the lakeshore, is absolutely stunning, especially on a bright and sunny day like today. You can see the alpine panorama with the snow capped peaks and in the front the clear blue Lake Lucerne.

We are glad to provide you a home away from home, and we are looking forward to inspire you again, when you visit us for the fourth time. Thank you for being our guests!

Best regards
Silva Kellermann
Front Office Manager
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Perth, Australia
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 9 February 2014

My husband and I stayed here for our Honeymoon, the hotel is gorgeous - It is situated right on Lake Lucerne with spectacular views of the Alps! Ensure you book a lake view room! We stayed in the Junior Suite and it was nothing short of amazing, we had a lovely balcony to enjoy our morning tea/coffee and look at the views! The front staff were wonderful, they could tell we were tired when we arrived (at 8am) and proceeded to check us in immediately! We were escorted to our room and told if there was anything we required just to call. Buffet Breakfast is fantastic, a massive selection of hot and cold food - Eggs are cooked to your liking - just place your order! The hotel is only a short walk to the "old town", shops, chapel bridge and the main station!
The hotel is equipped a gym, business centre and day spa! We LOVED everything about this hotel and Lucerne and we will definitely be back to enjoy the experiences again.

Room Tip: Lake View rooms!! Fantastic views of the Alps & lake! Enjoy!
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Kellie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review, 11 February 2014
Dear Kellie C

Thank you very much for your fabulous feedback on TripAdvisor. We are glad that you chose the PALACE LUZERN as a place to stay for a couple of days during your honeymoon trip.

With pleasure we will forward your feedback also to our wonderful staff, who have taken care of you so lovely. We do offer a lot of variety on our breakfast buffet for our guests, so that they can try organic swiss cheese or a local yoghurt, something they have not tried before.

Dear Kellie C, it was a pleasure to welcome you and your husband to the PALACE LUZERN and we do hope to welcome you back one day!

Best regards
Raymond Hunziker
General Manager
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minneapolis
Level Contributor
100 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 6 February 2014

A group of long time friends all met for a couple nights at the Palace. What a wonderful place to stay and enjoy the old world elegance , sitting in the lounge and looking out at the majestic view of the lake and the surrounding mountains. The staff was so professional, friendly and accommodating to all of our needs. The breakfast was over the top with so many choices and the staff were so nice to bring us coffee latte to go, after we already had a wonderful breakfast with coffee!!! The rooms were huge, especially after staying a week in the mountains skiing at another 5 star hotel with half the size rooms. The location is perfect , 5 minute walk to the old city, and also very quiet. Cant wait to return again!!!

Room Tip: Try to book the lake view rooms with a balcony so you can enjoy the lake and mountain view.
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  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank bortonoverseas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaceHotelLuzern, Verkaufsleiter at Palace Luzern, responded to this review, 9 February 2014
Dear bortonoverseas

Thank you very much for your great review on TripAdvisor. We are glad that you have enjoyed your stay at the PALACE LUZERN.
Our guests enjoy our rooms very much and our devoted team does everything to read your wishes from your lips. Thank you for your comment about the breakfast buffet. We also offer organic and local products, so our guests can try something they haven't known before.

We do hope to welcome you again to the PALACE LUZERN.

Best regards from the whole PALACE dream-team
Christian Stein-Kalesky
Director of Sales
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Chennai (Madras), India
Level Contributor
64 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 15 January 2014

Wonderful hotel right on Lucerne lake, with gorgeous views of the lake and the Alps. The view is of course the highlight, so make sure you get a lake facing room, with a balcony if possible. Though it was December and pretty cold, the balconies were full every morning with people admiring the sky and the mountains at sunrise and snapping photos.
Service is warm and friendly, and the hotel is extremely relaxing and homely. Nothing to complain about at all, and though pricey, I found it reasonable value for Switzerland with the 'Seasonal Delights' package we were on.

Room Tip: Lake facing room
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sankar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaceHotelLuzern, Housekeeping Manager at Palace Luzern, responded to this review, 16 January 2014
Dear sankar

Thank you for your feedback on TripAdvisor. It is a pleasure for us to hear, that you enjoyed the PALACE LUZERN during your stay with us.

Our guests tell us a lot of stories what they see from their balconies, some admire the beautiful scenery with the snowcapped mountains and the sunrise or the sunset, other tell us about the pedestrians they were observing or about our steam boats on the lake, how they are docking at the pier. In summer, our guests sit on the terraces for hours and enjoy them very much.

We are looking forward to welcoming you again at the PALACE LUZERN, maybe also in summer to observe what is going on outside of our beautiful hotel.

Best regards
Beatrice Hunkeler
Housekeeping Manager
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Additional Information about Palace Luzern

Property: Palace Luzern
Address: Haldenstrasse 10, Lucerne 6002, Switzerland
Phone Number:
Region: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Lucerne
#2 Luxury Hotel in Lucerne
#3 Family Hotel in Lucerne
#4 Business Hotel in Lucerne
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Palace Luzern 5*
Number of rooms: 129
Official Description (provided by the hotel):
Elegant lakefront hotel with elaborately carved stone facade, rooftop cupolas & spires; within walking distance to Old Town. ... more   less 
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Also Known As:
Palace Luzern Lucerne
Palace Luzern Hotel Lucerne

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