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“Paradise on Earth”
Review of Palace Luzern

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Palace Luzern
Ranked #2 of 67 Hotels in Lucerne
Certificate of Excellence
Reviewed 10 June 2014

We stayed in suite no 435 facing the lake.The hotel has maintained the heritage characteristics. The fabulous locationi is just a 10 min walk away from the center and offers spectacular views from the balcony of the suite of Lake Lucerne, boats, town and mountains.The breakfast buffet was excellent in terms of freshness and variety.The staff was very courteous. We would stay here again.

  • Stayed: May 2014, travelled as a couple
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Thank Nitika S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaceHotelLuzern, Verkaufsleiter at Palace Luzern, responded to this reviewResponded 11 June 2014

Dear Nitika S

Thank you for your great review on TripAdvisor. From the balconies of our rooms you have a spectacular view of the clear blue lake, the mountains in the back still with a little snow and of everything that is going on on Lake Lucerne. Yesterday evening there was a storm coming from the East, and you could see the clouds coming and going - there is just so much to look at from your balconies.

We would be glad to welcome you again to the PALACE LUZERN.

Best regards
Christian Stein-Kalesky
Director of Sales

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Reviews (1,121)
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512 - 518 of 1,121 reviews

Reviewed 6 June 2014

Old but classy. Think Waldorf-Astoria in NY. Beautiful setting by the lake. Convenient walk to downtown. Amazing view. Nice restaurant. Large rooms, particularly by European standards. Very good service.

  • Stayed: May 2014, travelled on business
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Thank Carlos P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaceHotelLuzern, Leiter Front Office at Palace Luzern, responded to this reviewResponded 10 June 2014

Dear Carlos P

Thank you for your review on TripAdvisor. It is a pleasure for us to read it. With "pure joy of life", our slogan at the PALACE LUZERN, we do our best to provide our guests a home far away from home.

We do hope to welcome you back soon.

Best regards
Silva Kellermann
Front Office Manager

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Reviewed 31 May 2014

Very classy grand hotel right on the lake in Lucerne. Amazing lake views if your room faces that way. Excellent service. My room was under the roof, but very large and facing the river. Bathroom design a bit dated, but all functioning with Swiss perfection.

  • Stayed: May 2014, travelled on business
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1  Thank Malte S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaceHotelLuzern, Leiter Front Office at Palace Luzern, responded to this reviewResponded 2 June 2014

Dear Malte S

Thank you very much for your comment on TripAdvisor. From our rooms you can observe what is going on on Lake Lucerne, you can watch the steam boats landing or you can just admire the alpine panorama with our spectacular house mountain, Mount Pilatus.

We do hope to welcome you back again to our "Grand Dame", it would be a pleasure for us!

Best regards
Silva Kellermann
Front Office Manager

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Reviewed 31 May 2014

This hotel exceeded all our expectations. The room was huge, not only by European standards, but by any standard. Huge, modern bathroom as well. We had a beautiful view of the lake and the Alps from our balcony. The service was impeccable, with many nice touches related to our anniversary. Can't wait to return!

Room Tip: Lake view is a must-have!
  • Stayed: May 2014, travelled as a couple
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1  Thank ml1031
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaceHotelLuzern, Housekeeping Manager at Palace Luzern, responded to this reviewResponded 2 June 2014

Dear ml1031

What an honour for us to read your comment on TripAdvisor. We are glad that you loved your room with the spectacular view of Lake Lucerne and the alpine panorama. With small things we do like to surprize our guests, especially when you celebrate your 30th anniversary at the PALACE LUZERN.

We do hope to welcome you back one day and send you sunny greetings from the PALACE

Best regards
Beatrice Hunkeler
Housekeeping Manager

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Reviewed 29 May 2014

Superb class hotel on outstanding Lake Lucerne close to everything. Beautiful view from our lake view room - the lake, the mountains... Comfy beds. Great bathrooms. Good food. Good service. Within walking distance to everything in the city. Costly, but everything is in Switzerland. It's lovely and worth the trip.

Room Tip: Get a higher floor with lake view. You won't regret it.
  • Stayed: April 2014, travelled as a couple
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Thank Mary Ann H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaceHotelLuzern, Leiter Front Office at Palace Luzern, responded to this reviewResponded 10 June 2014

Dear Mary Ann H

Thank you very much for your review on TripAdvisor. We are happy that you have enjoyed your stay at the PALACE LUZERN. This morning the view of the lake was spectacular. Not a single cloud in the sky, a clear view of the mountains and a sunrise over Mount Rigi.

We do hope to welcome you back again to the PALACE LUZERN.

Best regards
Silva Kellermann
Front Office Manager

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Reviewed 28 May 2014

this hotel is well located and faces Lake Lucerne

the complimentary breakfast was excellent as the choices were essentially unlimited as you could order from the wait staff or avail yourself of the buffet option

the lounge area was nicely appointed and although I did not have dinner at the on-site restaurant I was told by my fellow travelers it also was excellent

Room Tip: ask for full lake view
  • Stayed: April 2014, travelled as a couple
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1  Thank Kevin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaceHotelLuzern, Verkaufsleiter at Palace Luzern, responded to this reviewResponded 2 June 2014

Dear KevinS

Thank you very much for your feedback on TripAdvisor. We are happy that you liked our breakfast buffet with a lot of specialities from Central Switzerland. It is important for us to support local producers and that is why we serve for example cheese from the surrounding alpine areas or yoghurt from the canton Lucerne.

We do hope to welcome you back to the PALACE LUZERN one day!

Best regards
Christian Stein-Kalesky
Director of Sales

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Reviewed 28 May 2014

A lovely hotel in a great location. The room we had was large, well appointed and the little extras were a real treat. The staff and service were impeccable and could be more helpful. We didn't eat at the hotel other than at the bar but it was excellent and the deserts were to die for. All in all a super hotel.

Room Tip: If you can afford it get a lakeside view. If not - take coffee on the terrace.
  • Stayed: May 2014, travelled as a couple
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1  Thank David J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaceHotelLuzern, F&B Manager at Palace Luzern, responded to this reviewResponded 2 June 2014

Dear David J

Thank you very much for your great review on TripAdvisor. Our pastry chefs are spoiling our guests with outstanding desserts and every time we change our menus, I am looking forward to trying the new desserts myself.

Every member of staff at the PALACE LUZERN lives the slogan "pure joy of life" and we are happy that you could feel the PALACE-spirit during your stay.

It would be an honour to welcome you again at the PALACE LUZERN

Christina Bruhin
Food & Beverage Manager

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Additional Information about Palace Luzern

Address: Haldenstrasse 10, Lucerne 6002, Switzerland
Phone Number:
Region: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Lucerne
#2 Luxury Hotel in Lucerne
#3 Family Hotel in Lucerne
#4 Business Hotel in Lucerne
Price Range: £265 - £505 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Palace Luzern 5*
Number of rooms: 129
Official Description (provided by the hotel):
Elegant lakefront hotel with elaborately carved stone facade, rooftop cupolas & spires; within walking distance to Old Town. ... more   less 
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Also Known As:
Palace Luzern Lucerne
Palace Luzern Hotel Lucerne

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