We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Grand service ”
Review of Palace Luzern

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Palace Luzern
Ranked #3 of 67 Hotels in Lucerne
Certificate of Excellence
Reviewed 29 August 2014 via mobile

The minute we drove up to the hotel to the minute we left the service was impeccable . We did not have to lift a finger to the point that the staff insisted that they will cary our luggage up to the spa after we checked out for us to freshen up and change for dinner . Let me tell u that was no easy task , but nothing was to much for them. And when they packed everything in the car for us they went to get us bottled water for our drive back home . The rooms were beautiful overlooking the lake and mountains . One of the ladies serving breakfast was amazing , she made sure that everything was just perfect and incredibly friendly . The staff was one of the best I have come across so far . Our stay was just amazing can't rave enough about the service . Will stay there again on our next visit .

Stayed: August 2014
Thank 334astrid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaceHotelLuzern, Geschäftsführer at Palace Luzern, responded to this reviewResponded 1 September 2014

Dear 334astrid

Thank you very much for your great review on TripAdvisor. What an honour to read your words! We live the philosophy "Pure joy of life" here at the PALACE LUZERN and we can only provide such a great customer service thanks to every member of our team. With pleasure I will forward your feedback to everybody in the hotel.

It is our goal to provide you a home far away from home, because you deserve it to sit back and relax, while we take care of the necessary things and organise everything for you.

It would be a pleasure to welcome you back to the PALACE LUZERN!

Best regards from the heart of Switzerland
Raymond Hunziker
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (1,152)
Traveller rating
Traveller type
Time of year
Language

500 - 506 of 1,152 reviews

Reviewed 25 August 2014

We enjoyed our stay here in this very comfortable and welcoming hotel on the shore of Lake Lucerne. Although an old 'Grand Hotel' it is up to date and has a very nice atmosphere. Situated a few minutes walk from the centre of town (six mins) it is away from the bustle of the city, and the lakeside view rooms have a pedestrianised tree lined footpath between you and the lake. So a nice place to step out for a walk and enjoy the lake path, and no traffic noises to keep you awake at night. Breakfast is very good and service superb. The only slight downside is the cost of staying. Try for a room with lake view on the fourth floor are above so that you are above the trees. Do try Jaspers restaurant in the hotel which is great.

Room Tip: Ask for a lake view room on fourth floor or above so that your view of the lake is not blocked by th...
See more room tips
  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank dcberry2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaceHotelLuzern, Leiter Front Office at Palace Luzern, responded to this reviewResponded 27 August 2014

Dear FarnhamFoodlover

Thank you very much for your feedback on TripAdvisor. Our view from the lake view rooms is spectacular. Every day there are different weather formations you can observe, or you can just have a look at what is happening outside on Lake Lucerne. In only a few minutes you reach the town centre on foot where you can shop until you drop.

It would be a pleasure to welcome you back one day to the PALACE LUZERN.

Best regards
Silva Kellermann
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2014

We stayed 2 nights at the Palace - we were traveling with our niece for her high school graduation and had requested connecting rooms. We actually had connecting suites which were large and luxurious. We had gorgeous views of the lake from our rooms and our terrace as well as from the glassed-in bathroom. We loved the turn-down service with delicious Swiss chocolates each evening. Breakfast (not included in the price of the room) was a vast array of delicious choices. The concierge was very friendly and helpful as were all of the staff that we encountered. All in all a wonderful experience.

  • Stayed: August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank AnneisTraveling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaceHotelLuzern, Housekeeping Manager at Palace Luzern, responded to this reviewResponded 25 August 2014

Dear AnneisTraveling

Thank you very much for your review. It was a pleasure to welcome you with your niece here at the PALACE LUZERN. We are honoured, that you have chosen us for your home far away from home for two nights, celebrating the high school graduation of your family member.

For turndown service we surprise our guests with delicious chocolates as bedtime sweets, which we change according to the season.

We hope to welcome you back to the PALACE LUZERN!

Best regards
Beatrice Hunkeler
Housekeeping Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2014

I spent 10 nights at the Palace Hotel in Lucerne, so I believe I can really review this fine place.
It is located right on Lake Lucerne about a 15 minute walk from the train station. My room was spacious and comfortable. Large bed, couch, sitting chair and table and TV. I had an unobstructed view of the lake. Very large bathroom with two big sinks and a large tub and separate shower and private toilet. The room had plenty of closets and a safe to store my valuables. Full central air conditioning for comfort. The room was quiet. A full buffet breakfast was available that came with the price of the room. At first I thought I was in Las Vegas when I saw the fabulous buffet. Service was great. I had no idea what sites I wanted to see and so I depended upon the staff at the Concierge Desk. They were incredible and gave me great places to visit and even what food to ask for when I got to the top of the mountain. They supplied me with individual train schedules and suggested appropriate times to make the fast train which translated into an unforgettable vacation.
Check in and check out was very efficient. This is clearly a 5 star hotel. The hotel has a nice lounge and bar area if you want to meet friends at the end of the day. They also have a full spa and fitness area. Not cheap. But nothing is inexpensive in Lucerne. I felt that I got value for my money.
I would definitely recommend this hotel. This is not a charming or quaint hotel. It is a luxurious Palace-right next door to the Casino if you decide to try your luck. It is right on the lake and a short walk to the famous bridge and shopping area. But what was really great was the fact that I used Lucerne as my base and because I had a Swiss Rail Pass I went everywhere. A great vacation where I didn't go from hotel to hotel-packing and unpacking.

Room Tip: Spend a little extra money and get a room that overlooks Lake Lucerne. You will not regret your dec...
See more room tips
  • Stayed: August 2014, travelled solo
    • Value
    • Cleanliness
    • Service
Thank Ronald S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaceHotelLuzern, Geschäftsführer at Palace Luzern, responded to this reviewResponded 22 August 2014

Dear Ronald S

Thank you very much for your great review on TripAdvisor. We were very happy to have you as our guest here at the PALACE LUZERN. It is our goal to provide you a home far away from home and for us it is the best compliment, when we feel that you have felt at home here in our beautiful grand hotel direclty at the shore of Lake Lucerne.

On our breakfast buffet we offer a range of local products, for us it is important to support our local producers as well as local farmers. Like that, our guests have the opportunity to try out new things they have never tasted before.

Switzerland has so many things to offer and with the Swiss Rail Pass you have the best opportunity to get from one place to the other. We do hope that you still were lucky with the weather, as summer is not showing its real face this year - unfortunately.

It would be a pleasure for us Ronald S, to welcome you again to the PALACE LUZERN.

Best regards from the whole team
Raymond Hunziker
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2014

We stayed three nights during the Lucerne Music Festival. If you book well ahead the concierge can organize tickets for the concerts. Already the boat trip cross the lake to the Concert Hall KKL - before and after the concert - is just unforgettable. One evening we had dinner after the concert at the JASPER Restaurant: not cheap but worth every penny. The Mango Ravioli followed by a Trio of Veal was outstanding in any respect. The service very efficient and friendly.
The Hotel is one of this grand old Ladies of Swiss Hotels with splendid rooms (with all gadges of 2014), a beautiful lobby area, an old fashioned bar and a fantastic al fresco seating literally on the lake. One of those Grand Old Hotels with the 'No Problem' attitude, (although with a serious price tag…)

Room Tip: Ask for a room facing the lake.
See more room tips
  • Stayed: August 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
1  Thank gary w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaceHotelLuzern, Verkaufsleiter at Palace Luzern, responded to this reviewResponded 22 August 2014

Dear gary w

Thank you very much for your great review on TripAdvisor. We are glad, that you had a great stay here with us. The Lucerne Festival is a very important event here in Lucerne and we are glad, to be the partner hotel of this world renowned festival. For us the festival time is very special, as we are adapting us to the schedule of the concerts.

We are happy that you have loved the food at our restaurant Jasper. Our Chef Armin Egli has worked many years abroad, and his creations sometimes have just a touch of oriental influence.

We do hope to welcome you again soon.

Best regards from the team of the PALACE LUZERN
Christian Stein-Kalesky
Director of Sales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2014

We spent 3 days at Palace in August 2014. The hotel is right on the shore of Lake Luzern and a reasonable walk from the train station and town center. We had a very nice room on the 3rd floor on the side of the hotel overlooking Lake Luzern and Mt. Pilatus. Absolutely spectacular views. Hotel staff, particularly concierge, Patricia, was very nice. Our room was spacious and our beautifully renovated bath was very nice with both walk-in shower and tub. Our room was reasonably priced for what we got.

Room Tip: Suggest 3rd floor lakeside.
See more room tips
  • Stayed: August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank jdhopki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaceHotelLuzern, Verkaufsleiter at Palace Luzern, responded to this reviewResponded 12 August 2014

Dear jdhopki

Thank you very much for your review on TripAdvisor. We are glad that you have enjoyed your stay with us at the PALACE LUZERN.

The view from our rooms is spectacular, you can observe the steam boats on the clear blue Lake with the panorama of the Swiss alps in the background, with its majestic peaks. Our house mountain, Pilatus, is an indicator for the weather. If there is like a hat of clouds around the peak, we say that the weather is going to be nice.

We do hope to welcome you back to our beautiful hotel in the heart of Switzerland.

Best regards
Christian Stein-Kalesky
Director of Sales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2014 via mobile

Well, great location nearby the Central Station, lovely greetings by staffs, friendly gestures during breakfast, fast and prompt services, smiling concierge staffs, huge rooms facing the calm Lake Luzerne, .....all this made our stay at this majestic Palace Luzerne fantastic and pleasant indeed.

On our arrival, we were greeted well and attended promptly. We were tired and the understanding staffs were fast in getting us to our rooms and chatting away with great smiles. All 3 rooms was spacious with difference in arrangement and the bathrooms were big with bath robes for all.

The breakfast was variety and fresh. Same breakfast everyday but we were ok with the spread. It was short walk to the cruise, museum transport. The location along the lake was great as we enjoyed our daily walk to places of interest along this beautiful lake.

Dinner setting in front of their lovely garden was amazing.

This hotel has the inner beauty and it was carried very well by its staffs. A truly Palace stay with great service and elegance setting.

Stayed: July 2014, travelled with family
1  Thank LOGESHAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaceHotelLuzern, Verkaufsleiter at Palace Luzern, responded to this reviewResponded 12 August 2014

Dear LOGESHAN

Thank you very much for your great feedback on the site of TripAdvisor. We are glad that you have enjoyed your stay with us, and that you liked the "inner beauty" of our Grand Hotel, which was built in 1906.

Did you know that the upper two floors of the hotel used to be rooms for the staff? Due to security reasons, all guests requested the lowest floors for their overnight in the mid of the 20th century, and the team members were privileged to have the magnificent view from the floors 5 & 6 over Lake Lucerne.

This is only one of the anecdotes of the PALACE LUZERN, and there are many more that we like to share with you.

We do hope to spoil you again here in our beautiful hotel and we are sending you the best greetings from Central Switzerland.

Christian Stein-Kalesky
Director of Sales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Lucerne hotels
0.5 mi away
Hotel Schweizerhof Luzern
0.1 mi away
Art Deco Hotel Montana Luzern
0.2 mi away
Grand Hotel National
Grand Hotel National
#22 of 67 in Lucerne
438 reviews
Show Prices
Show Prices
Show Prices
0.8 mi away
Hotel des Balances
Hotel des Balances
#5 of 67 in Lucerne
1,146 reviews
1.6 mi away
Seehotel Hermitage Luzern
0.7 mi away
Renaissance Lucerne Hotel
Show Prices
Show Prices
Show Prices

Been to Palace Luzern? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Palace Luzern

Address: Haldenstrasse 10, Lucerne 6006, Switzerland
Region: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Lucerne
#2 Family Hotel in Lucerne
#3 Luxury Hotel in Lucerne
#4 Business Hotel in Lucerne
Price Range: £767 - £781 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Palace Luzern 5*
Number of rooms: 129
Official Description (provided by the hotel):
Elegant lakefront hotel with elaborately carved stone facade, rooftop cupolas & spires; within walking distance to Old Town. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Agoda, Ctrip TA, Travel Republic (UK), TripOnline SA, Ebookers, HotelsClick, Evoline ltd, getaroom.com, 5viajes2012 S.L. and Cancelon so you can book your Palace Luzern reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Palace Luzern Lucerne
Palace Luzern Hotel Lucerne

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing