What a disappointment! By booking this positive evaluated hotel we though of having made an appropriate choice, but it was a serious mistake. A part from the breathtaking view form the terrace restaurant and from our Deluxe room, there were very little to make us happy: zero air conditioning in the sleeping room, no balcony and pale corridors.
We ate at night at the restaurant, which was an average experience: not too bad but nothing exceptional either. The breakfast offers a large range of good food, but be aware that you will get only a continental breakfast if you come after 10 am!
Poor service in the whole hotel, something we rarely experienced before: as we arrived at 8pm we had an icy welcome (the ladies at the reception-desk did not even ask if we had a good travel), no explanation about the hotel, nobody to take care of our luggage and no help to go with us to our rooms: the only thing we got was a rude order to fill in
our arrival form. Once we wanted to go to the Rigi in the late afternoon and we were told that it was not possible so late: by chance we checked by ourselves and noticed that it was possible to return by train from the top of the mountain even at 22.40 pm! These two exemples show how little professionnal the staff is. Unluckily, this was the typical behaviour we met during our stay. There were enough staff members everywere, mostly very joung people, but nobody felt responsible for something. Don't expect human beings at service but automatic machines (without precision)!
Aperos organised for external groups at the lobby and in the bar make you feel like a stranger in the hotel where you are staying. No tracks of management , no spirit, nobody who take care of you, just the impression to be a number. Rarely did we meet such impersonal service and we cannot understand the positive reviews on Tripadvisor.
We loved the Luzern region, which is one of the most attractive all over the country. We will definitively choose another hotel next time and recommend other houses to our friends.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, TripOnline SA, LateRooms, HotelsClick, Ebookers, Evoline ltd, Cancelon, 5viajes2012 S.L. and getaroom.com so you can book your Seehotel Hermitage Luzern reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Seehotel Hermitage Luzern Lucerne