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“Great Hotel”

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The Hotel Lucerne, Autograph Collection
Ranked #14 of 68 Hotels in Lucerne
Certificate of Excellence
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great Hotel”
Reviewed 3 October 2013

Fantastic modern boutique hotel in a wonderful city. Great location, close to everything. The personal were sympa and helpful. The breakfast include with the room was 5 star quality. The room was very original with movie art on the celling.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yves P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerTH, Manager at The Hotel Lucerne, Autograph Collection, responded to this review, 29 October 2013
Dear Yves P

Thank you for your very nice notice at Tripadvisor. We are glad to hear, that your stay was to your full satisfaction. Every room of THE HOTEL is individually designed. Each room has its own ceiling pictures according to the movie which are preferred from Jean Nouvel. In addition you can join the proper DVD at you room.

We are looking forward to welcome you again at our hotel.

Best regards

Stefan Bischoff and THE HOTEL team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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368 reviews from our community

Traveller rating
    257
    76
    18
    9
    8
See reviews for
52
205
14
41
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (36)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sydney, Australia
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 27 September 2013

Large rooms, very trendy design with movie art on the ceilings. Each room depicts a different movie which they provide you with the DVD in your room to watch. Quite interesting & novel. We had a corner suite with a balcony, loved it. They also have a DVD library at reception which we borrowed a few to watch. Staff were so friendly and extremely helpful. Large bathroom included separate shower & bath as well, double vanity sinks. The only issue was the room lighting, being a bit dark for our liking but I believe that was the whole design and ambience. Beware, I couldn't read the bar list as it was in Swiss & ended up drinking a mini bottle of wine which cost $35 Swiss francs - I laughed it off though. I would recommend this hotel - it's trendy, modern & clean with outstanding service.

Room Tip: We had a corner suite with balcony - very comfortable.
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank N00ch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerTH, Manager at The Hotel Lucerne, Autograph Collection, responded to this review, 29 October 2013
Dear N00ch from Sydney

Thank you very much for you constructive tip on tripadvisor. It is our passion to do our job successfully. The basis of our action is friendliness. By chance we are changing our beverage menu at THE LOUNGE and we will keep an eye on your hint.

We are looking forward to welcome you again at our hotel.

Best regards

Stefan Bischoff and THE HOTEL team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chichester, United Kingdom
Level Contributor
295 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
Reviewed 11 September 2013

This is a fabulous hotel with a great location just a five minute walk from the old town. Lovely service, great room and bathroom, nothing was too much trouble. The breakfast was delicious and plentiful and brought to you - no buffet. Hurrah! This hotel had it all - great location, beautifully styled and an ever helpful and accommodating team. For us, the wonderful welcome for our much loved English Springer who was adored by everyone was the perfect finish. Switzerland is so dog friendly it was a joy. Dogs in restaurants? Yes!

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wwsinging
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerTH, Manager at The Hotel Lucerne, Autograph Collection, responded to this review, 29 October 2013
Dear wwsinging from Chichester

Thank you very much for your lovely feedback on tripadvisor. THE HOTEL is very good situated in Luzern, 5 minutes’ walk from the main station and every landmark of the city is accessible in walking distance. We try every day to fulfil every guests wish. Our breakfast will served à la Carte, therefore we able to respond to every guest’s request.

We are looking forward to welcome you again at our hotel.

Best regards

Stefan Bischoff and THE HOTEL team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
54 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 10 September 2013 via mobile

The best service of any hotel period. I have never been catered to from the minute we got out of the cab till we were ready for checkout. The staff walked us outside to make sure we were going in the right direction, every time. The room is funky and spacious. Hardwood floor, stainless steel and very modern appointments. The water pressure was great and the commode ample for an ample bottom. Bam Bou was excellent, Chef Andrew does an amazing job. If we didn't have a plane to catch we would have extended our stay. Best boutique hotel we a have stayed in. Best service no matter the classification.

I've read comments that things are expensive. Those are true, but in Switzerland everything is expensive. It's more expensive than Paris. I think passing gas is 3 Euros. So I can't complain, we want to come back!

Stayed September 2013, travelled as a couple
Helpful?
1 Thank Jim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerTH, Manager at The Hotel Lucerne, Autograph Collection, responded to this review, 29 October 2013
Dear Jim B from Chicago

Thank you very much for your lovely feedback on tripadvisor. THE HOTEL is timeless and modern designed by the famous French architect Jean Nouvel. We are pride to have Andrew Clayton as a chef in our BAM BOU restaurant. He is very well known in Luzern with his French and Asian cuisine. Every positiv response of our guests is always a great motivation for the total team.

We are looking forward to welcome you again at our hotel.

Best regards

Stefan Bischoff and THE HOTEL team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Springfield, Missouri, USA
Level Contributor
44 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 5 September 2013 via mobile

I was doing a month tour of Europe with my husband and we stayed here a couple of nights. They took care of our rental car, the front desk people made a point to know our names and greeted us every time we came through. Great location to walk to all the cool areas. Very spacious room and inviting. Muriel on the ceiling was nice. Gave recommendations for some great food. Will definitely stay there again!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lori W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerTH, Manager at The Hotel Lucerne, Autograph Collection, responded to this review, 29 October 2013
Dear Lori W from Springfield

Thank you very much for your great feedback on tripadvisor. It is always a pleasure to hear, when clients do a stop at THE HOTEL in Lucerne while their trip through Europe. Our team try to organise every wish of our guests.

We are looking forward to welcome you again at our hotel, when you come over to Europe.

Best regards

Stefan Bischoff and THE HOTEL team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 September 2013

If you love boutique hotels, you will adore THE HOTEL in Lucerne, Switzerland. From the excellent staff to the superb rooms, everything is comfortable and the service is Swiss perfect! I have the privilege of staying in hotels all over the world, and this is among my top 3 favorites!

Room Tip: All rooms are good
See more room tips
  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mary Lou F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerTH, Manager at The Hotel Lucerne, Autograph Collection, responded to this review, 29 October 2013
Dear Mary Lou from New Your City

Thank you very much for your great notice on tripadvisor. It is always a pleasure to hear, when THE HOTEL in Lucerne rank in your top 3 of your favourites hotels. It is always a motivation and certificate for us.

We are looking forward to welcome you again at our hotel.

Best regards

Stefan Bischoff and THE HOTEL team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lausanne, Switzerland
Level Contributor
177 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed 20 August 2013

I really enjoyed my stay at The Hotel. The staff was very friendly but mostly the rooms are spacious and extremely well decorated and stylish. A group of architecture students even came to visit it as it's quite special. As a fan of design + Jean Nouvel, couldn't have asked for more. We had breakfast and diner there and ate extremely well both times. It is costly but well worth it. Loved the ceiling in my room and the concept of having the screen capture of a classic movie.
Will definitely go back when i'm in Lucerne.
Big recommendation!

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Caroline R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Hotel Lucerne, Autograph Collection

Property: The Hotel Lucerne, Autograph Collection
Address: Sempacherstrasse 14, Lucerne 6003, Switzerland (Formerly The Hotel Luzern, Autograph Collection)
Region: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Romantic Hotel in Lucerne
#8 Business Hotel in Lucerne
#8 Family Hotel in Lucerne
#11 Luxury Hotel in Lucerne
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Hotel Lucerne, Autograph Collection 5*
Number of rooms: 30
Official Description (provided by the hotel):
The Hotel is a unique establishment exuding charm and charisma in Lucerne Switzerland. No two guest rooms are alike – and each has a tale to tell. They lean away from the familiar and the everyday. The art lies not so much in what is included but in what is left out. Guests are invited to abandon themselves to the inspirational poetry which characterises this sense-awakening boutique deluxe hotel. ... more   less 
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Also Known As:
Hotel Lucerne

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