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“Lovely and well located”

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Boutique Hotel weisses Kreuz
Ranked #22 of 68 Hotels in Lucerne
Geneva, Switzerland
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Lovely and well located”
Reviewed 4 February 2014

Spent a night there last week, booking by phone the previous day. Lovely attendance on the phone, and same at the desk when I arrived. Speaking french or english. Had room 301, single, spacious bathroom, nice room, clean, airy, with a little terrace... could have a glimpse at the lake :-) Breakfast is included in the price, so is a 10% discount voucher for one of their two restaurants (Pizzeria and Chinese). Superbly located in the old town, 30 meters from the lake, super close to the old bridge.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank florebf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LiTaiPeLuzern, Assistant Manager at Boutique Hotel weisses Kreuz, responded to this review, 8 March 2014
Dear florebf

Thank you so much for sharing your recent experience at The Hotel zum Weissen Kreuz! We are so delighted to hear that you had such a wonderful visit with us, and that our staff took such great care during you stay. . I have already shared your message with my team as a great reminder of what we do best.

We would be very pleased to welcome you again in our hotel.

Kind regards from Lucerne

Andrea Mascarello
Assistant Manager
andrea.mascarello@sedimo.ch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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319 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 December 2013 via mobile

The hotel staff were friendly enough. The room was on the small side, but clean. The big issue for us was that there was no aircon, when we opened the windows it was a bit cooler, however the noise from downstairs then came through making it difficult to sleep. My mother in law was staying with us and stayed in a single room with a balcony, which was great, the only problem with this room was that the one wall had the pizza ovens chimney on the otherside making the room very hot, combine that with no aircon and no windows (there was a door she could have opened, but she did not feel safe sleeping with the door open) it was very difficult for her to sleep in such a hot room. Breakfast was great and of course the location was wonderful.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tracyeurotrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-Weisses-Kreuz, Assistant Manager at Boutique Hotel weisses Kreuz, responded to this review, 17 December 2013
Dear Tracyeurotrip

Thank you very much for taking the thime to share this detailed feedback on your stay with us via Tripadvisor. We appreciate your honest input and apologize you were dissappointed about the missing aircondition. We are unfortunatelly not allowed to install an airconditioning system as our hotel is a historic hotel directly located in the oldtown. Nice to hear that you enjoyed our breakfast and the location of our hotel.

We would be very pleased to welcome you and your family maybe during wintertime.

Best regards

Andrea Mascarello
Assistant Manager
andrea.mascarello@sedimo.ch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
82 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 2 November 2013

The hotel location is good, but the room is just so so. We found out when we arrived that they had changed the rate for the hotel, actually to a lower rate. The hotel staff refused to adjust our rate to the new rate. We also asked for some help finding a TV station in English. They just told us that the TV provider had changed the stations so they did not know what channels were in English. They could have called the provider to find out, but choose not to. Must be better hotel options in the area.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank owlDetroit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-Weisses-Kreuz, Assistant Manager at Boutique Hotel weisses Kreuz, responded to this review, 17 December 2013
Dear Guest

Thank you for your review of the hotel. We are honestly sorry for your challenges with the tv channels. Unfortunatelly at your time of stay the tv host changed all channels from cable to digital tv. So the english channels weren't available for a few days.
We will keep your comments in mind as we constantly evolve to best meet and exceed our guests' expectations and we hope you will return to stay with us the next time you are in Lucerne so we may better demonstrate the our standard quality you expect and deserve.

Best regards

Andrea Mascarello
Assistant Manager
andrea.mascarello@sedimo.ch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rio de Janeiro, RJ
Level Contributor
192 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 6 September 2013

The localization of the hotel is excellent, very close to the train station and main attractions of the city. The hotel is quite charming and the reception staff is very collaborative, giving a very good support to the guests upon their requests. The italian restaurant conjugated with the hotel is excellent as well.

Room Tip: any room of the hotel is quite convenient, since it is located in a narrow street of the old town, w...
See more room tips
  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paulo_fernandez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-Weisses-Kreuz, Assistant Manager at Boutique Hotel weisses Kreuz, responded to this review, 17 December 2013
Dear Paulo Fernandez

Thank you very much for your fantastic review of Hotel zum Weissen Kreuz in Lucerne.
We were delighted to hear that you consistently enjoy your experience with us! Its such a delight to hear such nice words from our guests about our team!

We are looking forward to welcome you in our hotel another time!

Best regards

Andrea Mascarello
Assistant Manager

andrea.mascarello@sedimo.ch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Riyadh, Saudi Arabia
Level Contributor
6 reviews
4 hotel reviews
Reviewed 24 August 2013

Very Nice location, but noisy. No air conditioning and dead slow fans. Hotel Staff require hospitality training courses, though their restaurant (Chinese and Italian) experience was fine.
In nutshell, I would prefer to look for better alternate.

Room Tip: Not recommended.
See more room tips
  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LifeTraveller101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-Weisses-Kreuz, Assistant Manager at Boutique Hotel weisses Kreuz, responded to this review, 17 December 2013
Dear Hotelguest

Thank you for taking time to the review the hotel. We are disappointed to hear that you had an experience with our front desk that left you unhappy. We will reach out to you to find out more information and determine who you interacted with to ensure that we share the feedback. Nice to hear you enjoyed the restaurant experience.

Best regards

Andrea Mascarello
Assistant Manager

andrea.mascarello@sedimo.ch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 August 2013

We were there for 2 nights and had two sleepless nights. Very small rooms and hot, we had to keep the windows open and it was too noisy to sleep. Staff were very friendly and tried to help but could do little. However location is great.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kala I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-Weisses-Kreuz, Assistant Manager at Boutique Hotel weisses Kreuz, responded to this review, 17 December 2013
Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input on our changes to our service and amenities and we will use your comments as we continue to evolve our guests' experience.
As we are a historical hotel in the center of the oldtown we are unfortunatelly not allowed to install an air conditioning system.
We hope you will return to stay with us the next time you are in the area so we may better demonstrate our commitment to your satisfaction.

Kind regards

Andrea Mascarello
Assistant Manager

andrea.mascarello@sedimo.ch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Curacao
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 August 2013 via mobile

Modern small hotel in old historic Luzern. Near the railway station. We went by car and parking is a stroll of approx 10 minutes (with luggage) to the garage. Parking fee 20 francs for 24 hours paid in advance. Hotel is located in the pedestrian area, but our info is that it is possible to unload your luggage near the hotel and check in. The hotel has no airconditioning and it was hot in the room so we slept with open windows and that also means a lot of noise! Anyway our stay at this hotel was okay, maybe a bit expensive but we are in Switzerland. Good Continental breakfast with fresh croissants and bread. And a Nespresso in the room. Friendly staff.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ateliertby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-Weisses-Kreuz, Assistant Manager at Boutique Hotel weisses Kreuz, responded to this review, 17 December 2013
Dear Hotelguest

Thank you for taking the time to share this detailed feedback on your recent stay with us via TripAdvisor. We appreciate your honest input and apologize you were disappointed about the missing airconditioning. As we are a historical building in the center of the oldtown we are unfortunatelly not allowed to install an airconditioning system in the building. Nice to hear that you enjoyed our breakfast and our friendly staff.

We send you kind regards from the Lucerne Oldtown and would be very pleased to welcome you another time in our hotel.

Kind regards

Andrea Mascarello
Assistant Manager

andrea.mascarello@sedimo.ch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Boutique Hotel weisses Kreuz

Property: Boutique Hotel weisses Kreuz
Address: Furrengasse 19, Lucerne 6004, Switzerland
Phone Number:
Region: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #22 of 68 Hotels in Lucerne
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Boutique Hotel weisses Kreuz 3.5*
Number of rooms: 21
Official Description (provided by the hotel):
Located near the river, in the historical City, close to railway Station, ship terminals,shopping area, lake and museum. our 20 boutiquestyle rooms and one suite are all non smoking rooms! The house was renovated in 2007 and redesigned in 2016. All our rooms have boxspring beds. ... more   less 
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Also Known As:
Zum Weissen Kreuz Hotel

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