We are not complainers generally but we were extremely disappointed in this hotel choice. We selected it for the last 2 nights of our Switzerland trip and I can't say enough what a let-down our stay was here, compared to all the wonderful places we had been staying in the country. When we checked in at 6:00pm, we learned the hotel had given the river view room that we had requested away b/c we were 'late'. Really? 6:00pm is late? We were floored and very irritated, and they did not offer any compensation whatsoever.
The room we were given was outfitted with crummy IKEA furniture, horrible lighting, the worst amenities I've evern seen in a hotel, and a very disappointing view over the alleyway and a yucky little Chinese food joint.
If you want a good night's sleep, DO NOT STAY HERE! There was no AC, which is not uncommon in Europe, but the temperatures reached 90 degrees most days and the hot, sticky nights were unbearable. Had to keep the windows open to try to catch what little breeze there was, but the noise from the streets below our window all night long made sleep almost impossible.
- Official Description (provided by the hotel):
- Located near the river, in the historical City, close to railway Station, ship terminals,shopping area, lake and museum. our 20 boutiquestyle rooms and one suite are all non smoking rooms! The house was renovated in 2007 and redesigned in 2016. All our rooms have boxspring beds. ... more less
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- Also Known As:
- Zum Weissen Kreuz Hotel