We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“For one night ok. Good alternative to the overpriced 5 stars”
Review of Grand Hotel Europe

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Grand Hotel Europe
Ranked #36 of 68 Hotels in Lucerne
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“For one night ok. Good alternative to the overpriced 5 stars”
Reviewed 10 September 2013

Good alternative to the overpriced 5 star hotels in Lucerne. A lot of Asian groups on their trip through Switzerland and Europe. For one night ok, but not more. Nice view over the lake. If you don't expect too much, you will be happy. Very nice breakfast, friendly staff.

A critical point: Forgot a rather expensive face creme in the bathroom. Was calling the same day. Not found immediately, and the receptionist said that they will send it of course to my Swiss home, but "on my own expenses" - in Switzerland, might be costs of max. USD 10... Swiss hospitality. But, no package arrived until now. Might be stolen. A pity, and bad for hotel's reputation regarding safety.

Room Tip: Ask for lake view. Noisy during the day, quiet during the night. Hot in summer (no AC).
See more room tips
  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Calimero007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

484 reviews from our community

Traveller rating
    185
    157
    74
    41
    27
See reviews for
97
160
28
74
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (85)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 September 2013

was expecting a lot from this hotel, and prob the only two redeeming features was that it was close enough to town to walk, and that it was clean. Other than that, very average. Worst parts are no air conditioning, and the rooms were sweltering hot, and second, I could only stand up in the shower by opening the window, A frame room design, and with the window open, it didn't leave much privacy. Poorly thought out, and badly executed. Very little parking. Staff were nice though.

Room Tip: don't get a room on the top floor if you are over 4', otherwise you wont be able to shower p...
See more room tips
  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AkFmDunedin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
2 reviews
Reviewed 4 September 2013

Stayed here recently and was so disappointed. It's a grand old beautiful nostalgic hotel whose decor looks like its out of the 30's. the staff was very friendly and accommodating to the extent of their seemingly limited ability. The rooms are old and hot. The beds were hard and the sheets had about a 30 thread count. The breakfast was awful The outside is beautiful with flowers everywhere.. I would not stay here again.

  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JR M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 September 2013

I have read the Reviews on here and on booking wasn't sure if i had made a mistake due to the Content. But we were pleasantly surprised as we could Not Complain at all about the Hotel. I Asked for a lake view and that is Exactly what we got and we got an added Bonus of a Balcony. The room was clean and Big; it was a Little Basic but the view made up for that. The Bar was excellent and the staff very Friendly. The breakfast was Not the best but we did manage to find Something we Liked. A Nice Touch was the waitress Service for Drink. A Good Hotel in a Good Location. We Would consider Staying there again.

All in all very Good with nothing to Complain About.

Stayed August 2013, travelled as a couple
Helpful?
Thank Janey2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brenham
Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 22 August 2013

My husband and I stayed here the last week of July. The hotel is beautiful, no doubt about that, but it leaves a lot to be desired. I booked the hotel about 6 months ahead of time and splurged for a room with a balcony and lake view. I did get that, but the view was very interrupted with telephone lines. It was also on the lower floor, which inhabited the view and made the room very noisy. There was no A/C in the room, which we expected, but opening the windows and outside doors didn't help. And again the noise from the street was very loud. We had to pay for wi-fi and only one phone could be using it at a time.
The staff was very accommodating with helping us book a trip to Mount Pilatus....you must do this, and answering questions.
When you arrive you definitely need to take the bus. It's a long walk to the hotel!
The hotel was very clean and met our basic needs.
I would not stay here again, though. There has to be better options for what we paid.

Room Tip: Ask for a higher room with a balcony.
See more room tips
  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kris L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Latina, Italy
Level Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 20 August 2013

I stayed one night at his hotel in Luzern on the end of july.
The hotel consists of a nice well run building on the main road of the town.
It is located just in front of the lake promenade and provides the clients with a nice free parking which is a real plus for all visitors who travel by car.
Although the hotel works mainly with organized tours and groups, it offers good services to the individual clientele as well.
A separate breakfast room is available and the buffet breakfast is excellent.Some rooms have no minibar, but asking the reception desk, you will be served with all the refreshments you need.
Wi fi is available free of charge .
In few minute walking you may reach the city center, in the meantime you may enjoy from the rooms balcony the gorgeous view of Lucerne lakeside.

Rates are set a reasonable level (you are in one of the most expensive cities in Switzerland) and in any case the hotel provides an excellent value for money : probably the best one in the area.

Room Tip: Upon the booking or upon the arrival ask for rooms facing the lake ( they are normally reserved for...
See more room tips
  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CLAPEZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 8 August 2013

I've never been to other hotel in Lucerne to compare, while its not a hell, I believe there are better hotels around the same price.
You can really tell its not a new hotel, or not newly renovated. Every rooms are different, ours wasn't really good. B'fast was nothing special, even a little below expectation.
Location not so bad, in front of the lake, and about 15 mins walk to the city center.

Room Tip: Get the room facing the lake
See more room tips
  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alhan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Lucerne hotels
0.4 mi away
Grand Hotel National
Grand Hotel National
#20 of 68 in Lucerne
400 reviews
0.2 mi away
Hotel Royal Lucerne
Hotel Royal Lucerne
#41 of 68 in Lucerne
111 reviews
1.1 mi away
Hotel Wilden Mann
Hotel Wilden Mann
#6 of 68 in Lucerne
442 reviews
Show Prices
Show Prices
Show Prices
0.9 mi away
Hotel Monopol Luzern
Hotel Monopol Luzern
#12 of 68 in Lucerne
815 reviews
1.0 mi away
Renaissance Lucerne Hotel
0.2 mi away
Art Deco Hotel Montana Luzern
Show Prices
Show Prices
Show Prices

Been to Grand Hotel Europe? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Hotel Europe

Property: Grand Hotel Europe
Address: Haldenstrasse 59 | 6006 Lucerne, Lucerne 6006, Switzerland
Region: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#19 Luxury Hotel in Lucerne
#20 Business Hotel in Lucerne
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Grand Hotel Europe 4*
Number of rooms: 169
Official Description (provided by the hotel):
The Grand Hotel Europe, opened in 1875, combines a grand past with a contemporary outlook and is distinguished by its subtle elegance, attentive service and warm hospitality. If offers 169 tastefully designed rooms, a restaurant with lake view, a hotel bar with patio and garden and two lavish dining halls. Shopping facilities, lake promenade, casino, gym & wellness and a golf course are at short distance. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotel.de, Booking.com, Ebookers, Priceline, Agoda, TripOnline SA, Traveltool, S.L.U., Evoline ltd, HRS, HotelQuickly and Cancelon so you can book your Grand Hotel Europe reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hotel Lucerne
Grand Hotel Europe Lucerne

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing