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“Nice Location but cold Staff.”
Review of Hotel des Alpes

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Hotel des Alpes
Ranked #10 of 67 Hotels in Lucerne
Certificate of Excellence
Reviewed 3 March 2014

Right next to the water in Lucerne you look over the river and bridge with the alpes in the background. Amazing view room was actually pretty big only thing was they didn't have any balcony rooms available. The room we were in wasnt in the original hotel and was an extension which made the walk from the elevator a little longer and construction was happening right next to us. Didn't stay in the room during the day so we weren't bothered by it. Breakfast was average, lots of breads and juices. Staff wasn't very helpful and ignored you most of the time but the view made up for there coldness.

  • Stayed: February 2014
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2  Thank KauaiKunanaDairy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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457 - 463 of 989 reviews

Reviewed 25 February 2014

Brilliant position, right on the lake with room overlooking the Kappelbrucke, very easy walking distance from train station and right in the town centre for restaurants on an evening.
All staff friendly and helpful. Room clean, comfortable and a decent size and as I said an amazing view. Only issue was even in February the room was very warm, fine for me as I could just open a window for 10 minutes and let some February air in but one to be aware of. Breakfast good quality and choice
I will be back to Lucerne as it is gorgeous and will very happily stay here again.
Also get 10% off in restaurant downstairs which is also very good, with excellent service.

Room Tip: Need to overlook the Lake if you can, I got it without asking but not sure if they all do
  • Stayed: February 2014, travelled solo
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Thank Donjmf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 February 2014

Really enjoyed are stay here. Location is great, walking distance from the train station and from where the ferry takes you to Mt Pilatus. Rooms are nice and cozy and the restaurant downstairs is pretty good.
The staff were very friendly. As others have mentioned the lift is a little small. But thats not a big issue.

  • Stayed: October 2013, travelled as a couple
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1  Thank Hath82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 February 2014

The location of the hotel was very convenient, we were easily able to reach all the places we wanted (we were exploring the city on foot). There were also quite nice and cozy restaurants close by to the hotel. The best part was the view we had from our room's balcony. Kapellbrücke (Chapel Bridge) was right in front of us, along with the magnificent view of the Alps! Also, the staff were polite and helpful. Had a wonderful stay!

  • Stayed: June 2013, travelled with family
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Thank bgoknil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlobRes_12719, Manager at Hotel des Alpes, responded to this reviewResponded 11 February 2014

Dear bgoknil

Thank you very much for your kind review. You are right, the view from our rooms with balcony facing the lake/river is unique. We are happy, that you enjoyed your stay.

The team of the Hotel Des Alpes

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Reviewed 1 February 2014

Beautiful old hotel, perfect view of the Chapel Bridge. We got a very large room that had a balcony and it was amazing! The hotel is old and feels a bit dated but it feels very authentic. The location was walking distance from the train station, an awesome brewery and great places to eat and walk around in the old town. We would definitely stay here again if you don't mind the rooms being a bit sleepy. The restaurant and front desk staff were very helpful, great time overall.

Room Tip: get a balcony room with a view!
  • Stayed: September 2013, travelled as a couple
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3  Thank beachloverandfoodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlobRes_12719, Manager at Hotel des Alpes, responded to this reviewResponded 11 February 2014

Dear beachlove

Thank you so much for the kind review. We are pleased to hear that you enjoyed the view over lucerne and the chapel bridge. Wishing you all the best for the future!

Your team of the Hotel Des Alpes

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Reviewed 20 January 2014

Very conviently located. Breakfast was free and very good. The rooms are small and we didn't get a room with balcony. The staff is courteous and nothing like the reviews posted here.

The elevator is very dingy and can get claustrophobic.

  • Stayed: July 2013, travelled as a couple
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2  Thank nomadz_4ever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlobRes_12719, Manager at Hotel des Alpes, responded to this reviewResponded 21 January 2014

Dear nomadz_4ever

Thank you very much for your kind review, especially the comment about our kind staff. We are pleased to hear that. Greetings to SF!

Your Team of the Hotel Des Alpes

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Reviewed 16 January 2014

Visit Lucerne for 3 days in December- the hotel is in a perfect location, you can see the sign
from the train station. Room is not so big, but the view from the vindow- is something special !
The breakfast is very good, the staff very helpful- by a ticket to Pilatus from the hotel, and after a small ride by the bus you will enjoy the gondola ride to the mount.
I'm looking forward for the next visit Lucerne at Chirstmas time !

  • Stayed: December 2013, travelled with family
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1  Thank PAULATelAviv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlobRes_12719, Manager at Hotel des Alpes, responded to this reviewResponded 17 January 2014

Dear PaulaTelAviv

Thank you for staying with us in December. We are pleased to hear that you spent a wonderful time in Lucerne and in the Des Alpes.

Kind Regards

Your Team of the Hotel Des Alpes

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Additional Information about Hotel des Alpes

Address: Furrengasse 3, Lucerne 6004, Switzerland
Region: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Bar / Lounge Free Breakfast Restaurant
Hotel Style:
#14 Business Hotel in Lucerne
#18 Romantic Hotel in Lucerne
Price Range: £110 - £244 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel des Alpes 3*
Number of rooms: 45
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Also Known As:
Des Alpes Hotel
Des Alpes Lucerne

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