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“Good Experience”
Review of Hotel des Alpes

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Hotel des Alpes
Ranked #10 of 67 Hotels in Lucerne
Certificate of Excellence
Reviewed 28 October 2009

We enjoyed our stay in Lucerne at the Hotel Des Alpes. It was cloudy during our stay , so we were happy that we had stayed close to the river and Chapel bridge so we could at least enjoy that, since the views of the mountains were non existant. Our 4th floor room was clean and quiet with a view or the chapel bridge below. Breakfast on the balcony at the breakfast room was delicious and fun because the birds were little bandits trying to steal our bread. My only complaint would be the staff. They were adequet, but certainly not very friendly. A few lessons in people skills might be a benefit. They seemed bothered by any type of question. No excuse really for this attitude. This is tourist hotel, guests WILL have questions. This would not stop me from staying here again though. The location itself makes it worth it.

  • Stayed: September 2009, travelled as a couple
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2  Thank TravDreamer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 28 October 2009

The room was expensive, as is almost everything in Switzerland. But the staff was most helpful and the location near the train station, the old city, and the new Convention/Theater Center was perfect. The breakfast buffet was good,as was the restaurant. It had prices a bit more reasonable than most . A drawback was charging for use of the guest computer in the lobby.

  • Stayed: October 2009, travelled as a couple
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Thank CamRanhBay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2009

There are two reviews about prebooking of this hotel. After speaking to the hotel staff and viewing the conditions, I can give you the following tips and make some remarques:
1. If you cancel a booking to a normal price, you can make an annulation until 2 days before the arrival date free of charge.
2. If you book theyre special rate the conditions are as follows:
No cancellation or modification allowed-No refund
Dep of 100pct of full stay inc tax chgd at time of bkg
3. This is practice in many hotels also in international hotel chains like Intercontinental etc.
4. If you book special rates you take the risk not to get your money back if you need to cancel your reservation.
In this case it is the travellers responsibility!
pore

Stayed: October 2009, travelled as a couple
2  Thank pore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2009

I had a superb, small room with the best view! Staff were good at the desk, breakfast excellent - though food in the restaurant was a bit routine. Location is about perfect, walk from the station, walk across to the opera or the concert hall... next door to a very famous cd shop. Lucerne impressed me greatly, I had no idea it was such a pretty place.

  • Stayed: October 2009, travelled solo
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1  Thank JayeffSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 October 2009

Very good location, reasonable walk across the bridge from train station, on river/lake. Right at the foot of the bridge and lake edge of historic district. Comfortable, rooms on the small side. Lake view rooms very expensive for the size. Breakfast very nice with indoor room and balcony overlooking bridge and lake. Feathered companions pleasant at breakfast. Luzern is another very expensive restaurant city. Found several great places to get takeaway, including a place across the lake near the university. A wonderful place in the shopping area under the train station. Coop good for salads and wine. Room not as wonderful a place to eat dinner as rooms at other hotels in Switzerland, but takeaway options great and for the money saved, a good option. Searched long and hard prior to making decision. Looked at Weggis and Vitznau as well as Luzern. I think Hotel des Alpes a very good choice all things considered. Great location, in town as opposed to having to take train, bus, or steamer into Luzern, very comfortable, and as reasonable a price as one finds in Luzern.

  • Stayed: September 2009, travelled as a couple
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1  Thank CA-to-DC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 October 2009

We booked this hotel for May, 2010 with the intention of traveling to Lucerne and two other destinations. After learning that there were conflicts in our travel plans we attempted to cancel the reservation the same day. The Hotel des Alpes charged our credit card and refused to issue a refund even though our reservation was eight months in advance. Two other Swiss Hotels were quite accommodating and we have already decided to rebook with those hotels when our plans are completed. My advise is not to book this hotel in advance as they will charge your card immediately and they will not issue a refund. Most legitimate hotels will verify the validity of the card to hold a reservation and then charge the card upon your departure from the hotel. This is not the case with the Hotel des Alpes in Lucerne. Beware travelers!

  • Stayed: May 2009, travelled as a couple
    • Service
9  Thank FREDWMS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 October 2009

Location most important on our journey to Lucerne. Easy walking distance from train station. Staff courteous but abrupt, which I think is normal......internet service in lobby with a charge......very good breakfast. Our room was quite small on the street side, and a tiny, tiny, shower, however, bathroom very, very clean....you're not in your room that much.
Would stay here again, however, would request a larger room. You enter hotel from the back. The front is on the Lake across from the bridge, and to get to the lobby, you must go thru restaurant and upstairs, so enter from the back side.

  • Stayed: October 2009, travelled as a couple
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2  Thank dancerx2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel des Alpes

Address: Furrengasse 3, Lucerne 6004, Switzerland
Region: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Bar / Lounge Free Breakfast Restaurant
Hotel Style:
#14 Business Hotel in Lucerne
#18 Romantic Hotel in Lucerne
Price Range: £102 - £181 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel des Alpes 3*
Number of rooms: 45
Reservation Options:
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Also Known As:
Des Alpes Hotel
Des Alpes Lucerne

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