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“Cannot handle 6 or more!!”
Review of Casa Tolone

Casa Tolone
Ranked #35 of 437 Restaurants in Lucerne
Certificate of Excellence
Dining options: After-hours, Reservations
Restaurant details
Dining options: After-hours, Reservations
Reviewed 5 March 2017

We had such a bad experience in this restaurant. I never ever felt so bad after a (expensive) dinner with no respect at all for the customer.
We were with 5 adults and 5 children under 16. Reservation was at 20.00h. It took them 45min. to serve the first drinks. At the same time they took up the order of our food. At 21.15h three persons got their food. Never was asked if someone wanted to drink more. The children were hungry and tired. No food for them. We asked time after time for the rest of the order. Nothing came.
At 21.45 the other plates arrived. Three adults had already finished. Again,they did not ask for drinks. All plates were also too salty. Icetea was "fake Icetea". Result: we did not dare to take a dessert, coffee or whatever.
They tried to please us with a free half bottle of wine and grappa. We did not take it, we just wanted to leave.
What a bad experience! Their comment was: your group is too big and you all take different food.
Thanks a lot 'Casa Tolene' Your hospitality and food does not deserve the good Italian name......what a shame!

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Thank okkie502015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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14 - 18 of 220 reviews

Reviewed 1 March 2017 via mobile

Just up & out of the city centre, a little hidden is this fabulous, classic Italian restaurant. Excellent food accompanied by an extensive wine list served by competent staff. You can have a pizza or Branzino (whole Seabass) The spaghetti alle vongole is an old fav of mine & they do it so well
It has a great versatile space so it's a suitable place for families, couples, work outtings - they even have banquet rooms.
Lovely warm service by Franco & family

Thank NZfoody
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2017

Very nice Location. Wonderful Dinner with great italian red wine. Friendly staff. Ohne of the best italian Food in town. Reasonable Price.

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Thank Armin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 November 2016 via mobile

Food was good although far from outstanding. Even tho I had a starter, main and dessert I had still room for a bit more. For the quite high price level the service was not fullfilling my expectations. First they mixt up the reservation so the early half of our Group had to change table with their drinks. Then they wanted us to eat the same menu as the waiter declared us "a too big group" (we were eight) what we refused. When we were asked for the order one of us hadn't have gotten a menu card. One salad came a while after all the others and the same person got the wrong main. They asked him if he'd still wants it what he refused because he really wanted the 59 franc beef filet he orderd with the result that he had to eat alone after us. Then they topped up our wineglasses with a second bottle of wine without tasting it in advance. Summerising things up I cannot give more than 3 points. There are better restaurants with that pricelevel in the city.

Thank M K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 November 2016

Typical, cozy, romantic italian restaurant (some outdoor spots available). Great for families with children. Incredible wine list, good service!

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Thank simon m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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